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PC0-001 - ITIL 2011 Foundation - Dump Information

Exam Code : PC0-001
Exam Name : ITIL 2011 Foundation
Questions and Answers : 131 Q & A
Updated On : Click to Check Update
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PC0-001 Questions and Answers

Pass4sure PC0-001 Dumps with Real Questions & Practice Test

Answer: D


The remediation plan should be evaluated at what point in the change lifecycle?

  1. Before the change is approved

  2. Immediately after the change has failed and needs to be backed out

  3. After implementation but before the post implementation review

  4. After the post implementation review has identified a problem with the change

Answer: A


Which of the following statements MOST correctly identifies the scope of design coordination activities?

  1. Only changes that introduce new services

  2. It is mandatory that all changes are subject to design coordination activity

  3. Only changes to business critical systems

  4. Any change that the organization believes could benefit

Answer: D


What is the PRIMARY process for strategic communication with the service provider's customers?

  1. Service catalogue management

  2. Service portfolio management

  3. Service desk

  4. Business relationship management

Answer: D


Which one of the following is NOT an aim of the change management process?

  1. To ensure the impact of changes are understood

  2. To ensure that changes are recorded and evaluated

  3. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

  4. To deliver and manage IT services at agreed levels to business users

Answer: D


What are customers of IT services who work in the same organization as the service provider known as?

  1. Strategic customers

  2. External customers

  3. Valued customers

  4. Internal customers

Answer: D


Access management is closely related to which other process?

  1. Capacity management only

  2. 3rd line support

  3. Information security management

  4. Change management

Answer: C


In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

  1. Service strategy

  2. Service design

  3. Service transition

  4. Service operation

Answer: B


Which of the following is the BEST reason for categorizing incidents?

  1. To establish trends for use in problem management and other IT service management (ITSM) activities

  2. To ensure service levels are met and breaches of agreements are avoided

  3. To enable the incident management database to be partitioned for greater efficiency

  4. To identify whether the user is entitled to log an incident for this particular service

Answer: A


A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

  1. Yes: for information purposes, a known error record can be created at any time it is prudent to do so

  2. No: the Known Error should be created before the problem is logged

  3. No: a known error record is created when the original incident is raised

  4. No: a known error record should be created with the next release of the service

    Answer: A

    QUESTION: 128

    Which of the following provide value to the business from service strategy?

    1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

    2. Enabling the service provider to respond quickly and effectively to changes in the business environment

    3. Support the creation of a portfolio of quantified services

      1. All of the above

      2. 1 and 3 only

      3. 1 and 2 only

      4. 2 and 3 only

        Answer: A

        QUESTION: 129

        Which of the following would be examined by a major problem review?

        1. Things that were done correctly

        2. Things that were done incorrectly

        3. How to prevent recurrence

        4. What could be done better in the future

          1. 1 only

          2. 2 and 3 only

          3. 1, 2 and 4 only

          4. All of the above

Answer: D


Which one of the following is the BEST description of a relationship in service asset and configuration management?

  1. Describes the topography of the hardware

  2. Describes how the configuration items (CIs) work together to deliver the services

  3. Defines which software should be installed on a particular piece of hardware

  4. Defines how version numbers should be used in a release

    Answer: B

    QUESTION: 131

    Which of the following are sources of best practice?

    1. Academic research

    2. Internal experience

    3. Industry practices

      1. All of the above

      2. 1 and 3 only

      3. 1 and 2 only

      4. 2 and 3 only

Answer: A

PEOPLECERT PC0-001 Exam (ITIL 2011 Foundation) Detailed Information

What are the PEOPLECERT Professional Certifications
To meet today’s need for professionals to prove their competence against independent, globally recognized standards, PEOPLECERT offers a portfolio of certifications that assess professionals' know-how and competence at different levels.
Certification schemes have been developed by a team of experts, focusing on the globally recognized ISO standards and verified by industry leaders in each field.
PEOPLECERT Professional Certifications include
ACCESSIBILITY Certifications for Professionals
Professional Certifications in Management Systems
Professional Valuers
Having delivered millions of exams in over 150 countries, PEOPLECERT is today one of the leading players in the global certification industry, partnering with multi-national organisations and government bodies for the development & management of globally recognised certification schemes and the delivery of their related standardized exams.
PEOPLECERT today maintains certification programmes on behalf of a wide range of organisations, including the ECDL Foundation, City & Guilds, AXELOS (joint venture between the UK Cabinet Office and Capita plc.) for the Global Best Practice portfolio (including ITIL® and PRINCE2®) and others.
PEOPLECERT has also developed qualifications for Management Systems Professionals (including ISO 9001, ISO 20000 and ISO 27000), Accessibility certifications for the hospitality industry and Professional Valuers certifications (Certification Scheme recognised by TEGoVA, The European Group of Valuers' Associations).
For the development & management of the certification schemes, PEOPLECERT has:
Innovative exam administration solutions that offer a hassle free and secure exam process for its partners, from exam development booking & registration, to exam delivery and certificate issue.
A suite of online services for a simple and user friendly candidate exam experience, including online proctored exams, online exam booking and payment, e-certificates and online certificate verification.
Today, PEOPLECERT certifications are offered globally, through an extensive network of training organisations, corporations, and test centres worldwide.
Millions of exams delivered across over 150 countries
Over 10,000 examination locations worldwide
A network of over 1,000 subject matter experts, associates and invigilators
Online & paper-based exams in 24 languages
Award winning online proctoring solution (received the Innovation award at the Business IT Excellence Awards)
Award winning Instant Scan & Mark testing solution (received the ICT Solutions for Professionals silver award at the Business IT Excellence Awards)
24/7/365 multi-lingual customer support through toll free numbers, e-mail and chat
EN ISO/IEC 17024 Accredited as a Personnel Certification Body by the Hellenic Accreditation Body (E.S.Y.D) (Accr. No. 833-2)
EN ISO/IEC 17065 Accredited for the Certification of products, processes and services by the Hellenic Accreditation Body (ESYD) (Accr. No. 992).
Certified for ISO 9001, ISO 10002, ISO 14001, ISO 27001, ISO 23988 - ensuring quality, security and integrity.
Certified for ISO 22301, ensuring business continuity.
Certified by the National Organisation for the Certification of Qualifications and Vocational Guidance of Greece (since 2006)
Member of the Association of Test Publishers (ATP)
Member of the European Group of Valuers’ Associations (TEGoVA)
ITIL® Foundation Certification & ITIL Foundation Exam
ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The ITIL Foundation Certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.
ITIL® V3 Foundation Level - PEOPLECERT
Upon successful completion of the education and examination components related to ITIL Foundation certification, including the ITIL Foundation exam, candidates gain knowledge and understanding in the following areas:
Service Management as a practice
Service Lifecycle
Key Principles and Models
Generic Concepts
Selected Processes
Selected Roles
Selected Functions
Technology and Architecture
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