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You are setting up gift cards for a multi-company configuration. On the Retail Parameters form, you select a company in the gift card company field. Which responsibility is assumed by the company that sells the gift cards and processes related transactions?
You configure a loyalty program for a month. Which two actions can you perform? Each correctanswer presents a complete solution.
Use retail price group to enable the feature of loyalty specific pricing and offer.
Link channels to loyalty scheme.
Use multiple-tier Qualifying criteria over flexible periods to achieve loyalty status.
Create activities that can accumulate points or status.
Answer: A, C
You need to ensure that all returns Over $25.00 forpurchases paid by credit cards are reviewed andapproved. Whatshould you do?
Create a hold code that requires a manager to clear the hold.
Configure the credit card approval amount in the call center parameters.
Create an order event that requires a manager to review the order.
Configure the Pending return hold code in the call center parameters.
You need to dofine the + character as ashortcut for the Add Product Operation ona register. Which two items should you configure? Each correct answer presents part of the solution.
a hardware profile
a keyboard mapping group
a functionality profile
Answer: B, C
You need to perform an audit to identify out ofbalance payment transactions at a physical store. Which inquiry should youuse?
Retail store transactions
Online store transactions
Microsoft MB6-897 Exam (Microsoft Dynamics 365 for Retail) Detailed Information
MB6-897 - Microsoft Dynamics 365 for Retail
MB6-897 Test Objectives
Set up and configure organizational parameters (20 – 25%)
Model an organization
This objective may include but is not limited to: create models of organizations; create and configure organization
hierarchies; create and modify retail operating units
This objective may include but is not limited to: set up a retail store set up info codes and sub codes; assign and
translate info codes; configure units of measure and conversion; define retail parameters; set up sales tax and
sales tax overrides; describe and configure payment methods; configure payment connectors; set up credit card payment
services; configure full-text search, and create number sequences for retail components
This objective may include but is not limited to: Describe retail workflow features; configure workflow prerequisites;
create and configure workflows, activate a workflow; associate workflows with an organization; monitor workflow
This objective may include but is not limited to: configure and monitor Commerce Data Exchange services; test and
troubleshoot Async client and server connectivity; view retail channel transactions; set up store locator groups
This objective may include but is not limited to: build an online store; synchronize online store sales orders; create
a call center; create retail stores; extend retail functionality for sales orders; describe cloud point-of-sale
(CPOS) and modern retail point-of-sale (MPOS) capabilities
Set up and Configure Point of Sale (10 - 15%)
Perform Point of Sale (POS) set up processes
This objective may include but is not limited to: set up offline, functionality, receipt, hardware, visual, email
notification, and channel integration POS profiles; configure a receipt format; set up data distribution; document
business processes by using Task Recorder
This objective may include but is not limited to: create and view barcodes for specific products; print shelf
labels; create barcode masks
Set up and Configure Products (15 – 20%)
Configure basic product parameters
This objective may include but is not limited to: create product dimensions and dimension groups; create a product;
create and modify product attributes; create product features and assortments; create product relationship
types and product relationships; create a product master or variant; create, assemble, disassemble, and sell product
This objective may include but is not limited to: set up direct delivery; configure products and sales orders for
direct delivery; confirm direct delivery orders; create pick waves; set up the picking process; create a workbench;
generate picking workbench sessions
This objective may include but is not limited to: create catgory pricing rules; discount products based on
catalogs; set up affiliated pricing; adjust prices; create price groups; configure mix and match discounts; create
This objective may include but is not limited to: describe the loyalty setup process; configure prerequisite components;
create a customer loyalty scheme and program; process loyalty transactions; resolve loyalty card number conflicts;
add products to loyalty schemes; set up physical and virtual gift cards; add funds to a gift card
This objective may include but is not limited to: build replenishment rules; implement cross docking for product
distribution; create a buyer’s push; create a replenishment hierarchy; create service categories; set up distributed
This objective may include but is not limited to: create fraud rules; create a continuity program; create continuity
orders; implement credit card and refund workbenches; configure check holds; set up credit limit checking; create
rules for up-selling and cross-selling; set up target markets; create and use scripts
Conduct Retail Activities (25 – 30%)
Perform POS operations
This objective may include but is not limited to: conduct a transaction; override a price; identify reason codes
and hold codes; hold and recall a transaction; clear a hold
This objective may include but is not limited to: perform opening procedures; conduct tender operations; perform
overrides; perform closing procedures; open, pause, resume, and close shifts; clock in and out; create sales with
cash or credit card payments; void transactions; accept returns