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MB-240 - Microsoft Dynamics 365 for Field Service (beta) - Dump Information

Vendor : Microsoft
Exam Code : MB-240
Exam Name : Microsoft Dynamics 365 for Field Service (beta)
Questions and Answers : 59 Q & A
Updated On : Click to Check Update
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MB-240 Questions and Answers

MB-240

QUESTION: 52 DRAG DROP

Your company’s inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible. Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.


image


Answer:

Exhibit


image


QUESTION: 53 DRAG DROP

Your company uses Dynamics 365 for Field Service. The company’s inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one. In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.

image


Answer:

Exhibit


image


QUESTION: 54 DRAG DROP

Your company’s inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong

size. The clerk needs to understand the different tracking options for returning to the vendor. Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

NOTE: Each correct selection is worth one point.


image


Answer:

Exhibit

image


QUESTION: 55 DRAG DROP

There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt. Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.

NOTE: Each correct selection is worth one point.

image


Answer:

Exhibit


image


QUESTION: 56

You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits. The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.

  1. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.

  2. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.

  3. Create Invoice Setup for site visits, with Invoice Recurrence of each month.

  4. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.


Answer: B, C


QUESTION: 57 DRAG DROP

You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes. Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios. You need to review the scenarios and provide the answers. What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each

listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.


image


Answer:

Exhibit


image


QUESTION: 58

You are a Dynamics 365 for Field Service Administrator. You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset. What must you do to properly set up the assets?


  1. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.

  2. Click View Hierarchy on the refrigerator customer asset record.

  3. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.

  4. Add the compressor sub-components as customer asset records.


Answer: A


QUESTION: 59

You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component

that compacts the recyclable materials to make them easier to transport. These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs. You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.


  1. Configure the customer asset records hierarchically, and maintain service history at the subQuestions & Answers PDF P-48 component level.

  2. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.

  3. Configure the customer inventory records in a hierarchy, and maintain service history at the subcomponent level.

  4. Configure the customer asset records hierarchically, and maintain service history at the service account level.


Answer: A


Microsoft MB-240 Exam (Microsoft Dynamics 365 for Field Service (beta)) Detailed Information

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To change the name that is associated with your Microsoft Certification ID (formerly, MCP ID), contact your Microsoft Regional Service Centre.
Q. I updated my email address at the Profile Centre, but it was not changed on my Microsoft Certification transcript. What is wrong?
It can take up to 48 hours for changes in your profile to appear on your Microsoft Certification transcript. Check your transcript later to verify that your email address has been updated.
Q. I entered an email address in my Microsoft Personal Profile, but the email field is still blank. What happened?
After you update your Personal Profile, a message is sent to the email address noted in your profile. For the changes to be saved, you must follow the instructions in the email message to confirm the update. Otherwise, the email address in your profile will be removed because it has not been confirmed.
Q. How do I use the Microsoft Certification logos, and what are my rights and responsibilities when I use them?
When you access the logo tool, you are required to read and accept the MCP logo guidelines to correctly promote your relationship with Microsoft and to protect the integrity of the logos. You must sign in to the benefits and exams dashboard in order to access these guidelines.
Q. How can I download electronic files of Microsoft Certification logos?
Logos are available for download from the benefits and exams dashboard.
Q. I passed a test a week ago and I want to print my logo, but I cannot select it for printing.
The test that you passed might not qualify you to print that specific logo. If you believe this is an error, contact the Microsoft Regional Service Centre.
Q. How do I report misuse of a Microsoft Certification logo?
Contact the Microsoft Regional Service Centre.
Microsoft account and Profile Centre
Hide all
Q. What is Microsoft account?
Microsoft account (formerly Windows Live ID) enables you to simply use your email address and password to sign in. After you create your Microsoft account, you can access all Microsoft account sites and services. If you already have an MSN Hotmail, MSN Messenger or Passport account, it is your Microsoft account.
Learn more about Microsoft account.
Q. If I do not have a Microsoft account, do I need to set one up to access the benefits and exams dashboard?
Yes. You can sign up for a Microsoft account now. You will not be able to access the benefits and exams dashboard without one.
Q. If I already have a Microsoft account, can I use it to access the benefits and exams dashboard?
Yes.
Q. I do not remember the Microsoft account I used to access the benefits and exams dashboard. What should I do?
If you cannot remember the Microsoft account that you used to access the benefits and exams dashboard, contact your Microsoft Regional Service Centre for assistance.
Q. Will my Microsoft account expire?
If your Microsoft account is unused for one year, your Microsoft account may expire, and you may need to re-establish a Microsoft account.
Q. How do I update my profile?
Log in to the benefits and exams dashboard and, under the Account menu in the top right corner of the page, click Profile settings.
Q. What should I regularly update in my profile?
Update the following information to ensure that you receive communications from Microsoft:
Your contact preferences: Specify whether you want to receive promotional information about Microsoft products, services and events.
Your personal information: View, add or edit your personal contact information, such as your email address, business or personal address and phone numbers.
Your business information: View, add or edit information about your job and your organisation so that we can personalise content and recommend materials that match your job, organisation or industry.
Your technology preferences: View, add or edit information about your technology interests so that we can personalise content and recommend materials that match your interests.
Q. What if I do not want to receive email messages from Microsoft?
You are under no obligation to receive email messages from Microsoft. However, if you indicate that you do not want to receive communications from Microsoft through email, you cannot receive e-newsletters, such as the MCP Flash and MCT Flash. These communications provide up-to-date information on changes in training and certification resources, such as discontinued exams, Microsoft Certified Professional (MCP) benefits and special offers.
Q. How do I ensure that I receive communications by email?
Visit the Microsoft Profile Centre to indicate that you want to receive email messages from Microsoft.
Sign in to the Microsoft Profile Center to view and update your profile
Profile Center screenshot
Click My Contact Preferences, located on either the Profile Centre home page (shown above) or on the left-hand side of the page (shown below). Select E-Mail Address, and then click Save.
Note You can always unsubscribe from selected e-newsletters. However, if you do not select the E-Mail Address option, Microsoft cannot send you any information by email, including product notifications and news.
My Contact Preferences screenshot
Sign-up for e-newsletters: Select Manage Subscriptions on the left-hand side of the page. Tick all of the subscriptions that you want to receive, and then click Subscribe. You can also unsubscribe from publications.
Accessing your transcript
Hide all
Q. Where can I find my transcript or see which exams I have passed?
Access your transcript from the benefits and exams dashboard.
Under the section called Transcript, click on the View link.
Q. How do I give my employer or others access to my transcript via a secure connection that they can trust?
Microsoft offers a tool called Transcript Sharing, which can be accessed from the benefits and exams dashboard. Under the section called Transcript, click the Share link.
You will be asked to create an Access Code (which can be changed at any time) and given a Transcript ID. You will then provide these two codes to your selected audience, along with a URL to view your transcript.
Q. I have certifications from multiple providers; can I combine all my credentials into one transcript?
Microsoft has worked with the IT Certification Council (ITCC), along with other industry certification providers, to provide MCPs with the opportunity to create one transcript across providers. Under the Transcript section of the benefits and exams dashboard, click Create a multi-vendor transcript. You will then be asked to provide your transcript sharing codes. The transcript sharing code can be found by clicking Share your transcript.
Q. What if I cannot print or access my transcript?
If you cannot print or access your transcript, contact your Microsoft Regional Service Centre.
To ensure a prompt response:
Use the email address associated with your Microsoft Certification ID (MC ID), if possible.
Have your Microsoft Certification ID number available.
If you do not know your Microsoft Certification ID, have other information available, such as your address, telephone number, exam numbers and completion dates.
Q. I viewed my transcript but it is missing data. Why can't I see all my data?
It can take up to two weeks for Microsoft to receive and process your exam records. If it has been more than two weeks since you took your exam, and the results still do not appear on your transcript, or if you notice any other problems, contact your Microsoft Regional Service Centre.
Training and certification from Microsoft
Fulfill your potential and make the most of your investment in Microsoft technology with certification, classroom training, e-learning, and books from Microsoft and Microsoft Learning Partners.
Certifications
A Microsoft Certification validates your expertise in a Microsoft technology. As a Microsoft Certified Professional, you’ll have access to community resources and tools that allow you to exchange ideas with peers, increase your knowledge and skills, and broaden your career opportunities.
Microsoft Certified Trainers
Microsoft Certified Trainers (MCTs) are classroom and e-learning instructors, training and certification consultants, authors, conference presenters, and user group leaders who combine their expertise, experience, and passion for training and leadership to help Microsoft customers and partners realize their full learning potential.
Microsoft Learning Partners
Microsoft Partners with the Learning competency (Learning Partners) are training companies that meet stringent Microsoft qualifications to train IT professionals and developers on Microsoft technologies.
Microsoft Imagine Academy
The Microsoft Imagine Academy program connects the world of education to the world of work by enabling faculty and students to acquire new technology skills in an academic setting.
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