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With Next Business Day Onsite, what happens if remote support is not possible for the customer?
An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
An authorized HP services technician arrives to repair the device onsite on the next business day.
An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
Which types of HP Services contracts are available to your customers? (Select two.)
Answer: B, D
Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
Next Business Day Onsite and Installation
Accidental Damage Protection and Defective Media Retention
Accidental Damage Protection and Next Business Day Onsite Services
Configuration Services and Defective Media Retention
In which customer situation would you propose a services contract?
The customer wants to pay upfront for both hardware and services.
The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
The customer uses only HP products.
HP HP2-H65 Exam (Selling HP Personal Systems Services 2018) Detailed Information
HP2-H65 - Selling HP Personal Systems Services 2018