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CAT-200 - CA Service Desk Manager r12(R) Administrator - Dump Information

Vendor : CA-Technologies
Exam Code : CAT-200
Exam Name : CA Service Desk Manager r12(R) Administrator
Questions and Answers : 40 Q & A
Updated On : December 15, 2017
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CAT-200 Questions and Answers


Answer: A


You attach an Incident to a Problem. What happens when you attempt to close the Problem without closing the Incident?

  1. An error message appears.

  2. The Problem and the Incident close.

  3. The Problem closes but not the Incident.

  4. The Incident closes but not the Problem.

Answer: C


Which action helps ensure that all aspects of a project are managed while moving equipment?

  1. Associating Problems

  2. Attaching child Incidents

  3. Connecting severity ratings

  4. Connecting Change Orders

Answer: D


Key Performance Indicator (KPI) results seem unusual. You need to verify that KPIs are working properly. Which command do you run to verify that the KPI daemon is running?

  1. pdm_status

  2. pdmjogstat

  3. pdm_NX.env

  4. pdm key refresh Answer: A QUESTION: 37

For the Level 2 Analyst role, on the Change Order Schedule tab, which information can you display using filters? (Choose two)

  1. Search order

  2. Announcement type

  3. Change Order status

  4. Change Order priority

Answer: C, D


Which features characterize CA Workflow? (Choose three)

  1. It includes inherent security.

  2. It is only used for manual tasks.

  3. It is external to CA Service Desk.

  4. It is used for well defined processes.

  5. Users need to be Analysts in CA Service Desk.

Answer: A, C, D


Which CA Service Desk administrative roles are available in CA Service Desk? (Choose three)

  1. Tenant

  2. License

  3. System

  4. Primary

  5. Knowledge Management

Answer: A, C, E


How many primary servers are there in a very large CA Service Desk implementation?

  1. 1

  2. 2

  3. 4

  4. 5

Answer: A

CA-Technologies CAT-200 Exam (CA Service Desk Manager r12(R) Administrator) Detailed Information

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You can register to take an online proctored certification exam from your home or office, or schedule your exam at a Kryterion testing center location near you. Kryterion has testing centers in over 750 locations across the globe.
What is the format of a certification exam?
The certification exam is timed and comprises multiple choice questions. It is a proctored exam offered at a third party facility. Typically you will be presented with four answer choices, and you will select one correct answer. In the event there are two or more correct answers, you will be prompted to select the number of correct answers.
For how long is the certification valid, and what is the recertification policy?
Certification credentials are based on the major product release (such as r14), and the credential is issued as r14.x to account for subsequent minor point releases. There is no annual requirement to recertify for the same major release of a product (r14) or a minor point release (r14.1). An updated certification exam will be available for each major product release (r15, r16, and so forth). CA Employees and Partners are expected to get recertified for each major product release for which they require a credential.
Periodic updates to the exams ensure compatibility with minor point releases (such as r14.1).
On rare occasions CA Technologies may deem a minor point-release (such as r14.5) significant enough to warrant certification, in which case a new certification exam will be made available with the credential that bears that specific point release (for example, r14.5).
Which products have certifications?
Check the CA Technologies Certification page for a current table of products and related credentials. Click on the credential of interest to access resources that will help you prepare for the exam.
What is the duration of the exam?
The exams are generally 90 minutes in length.
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Preparing for Your Exam
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Contact the Kryterion Testing Network Support team at 800-403-6199 (US and Canada) or +1 602-281-3591 Monday through Friday from 7:00 a.m. to 4:00 p.m. (Pacific Time) or send an email to
Is there a cost associated with a Certification exam?
Yes, the price for a Certification exam is USD 150-200 depending on your country, and pricing is posted at in the online registration page.
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What is the cancellation policy and can I reschedule my exam?
If you registered to take your exam at a Kryterion testing center, you can cancel or reschedule your exam up to 72 hours before your scheduled exam time. To reschedule, log into your account at, click on the details of your registered exam, and select 'Reschedule'.
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Will customers or partners be reimbursed for exams?
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Recommended Learning Paths and other resources are available to help you prepare for the certification exams.
Please visit the CA Technologies Certification page to download the Exam Study Guide that outlines the recommended training for each product certification and the topic areas tested.
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Customers: You can register for product training through the CA Education Portal. To quickly access the recommended product training in the CA Education Portal, click on each course in the Learning Path.
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You may register for your first retake immediately. For subsequent retakes you are required to wait at least thirty (30) calendar days from the date of your last attempt.
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Will I receive a Certification distinction?
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How can a third party verify my certification status?
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Do the exams change, and do the topics covered by an exam change?
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Only qualified candidates who demonstrate competency by successfully passing the CA Technologies certification exam will be awarded certification credentials. Prospective certification candidates are encouraged to prepare for the exam using the Exam Study Guide and other materials available on the CA Certification page.
To safeguard the integrity of the certification program, CA Technologies requires all candidates to behave in an ethical manner and to comply with the rules of the third-party test center for on-site proctoring and on-line proctoring. The validity of the certification program depends on the exam content remaining secure and undisclosed to other potential certification candidates. CA Technologies will not tolerate cheating, fraud, or misconduct, which includes but is not limited to the following:
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Using a CA Technologies certification logo or credential to which you are not entitled
CA Technologies reserves the right to take any actions it deems reasonably appropriate in the case of suspected misconduct or violation of the terms of the Non-Disclosure Agreement, including, but not limited to, cancelling an exam result, revoking exam or certification status, terminating use of the Designation, requiring a candidate to retake an exam, banning a candidate from the certification program, and reporting misconduct to the candidate’s employer. CA Technologies considers cheating a serious offense that warrants disciplinary action, up to and including termination of employment.
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How do I prepare for my exam?
The CA Accreditation exam assesses your knowledge of a CA product. Students who complete the associated CA Education courses achieve higher scores on CA Accreditation Exams.
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You can take an Accreditation exam at a CA Training Center, in your home, or at your office. For your convenience, all Accreditation exams are available through the CA Education Portal. Exams are delivered online and are open book. You should test your Internet connection ahead of time, and you may refer to course materials during the exam.
What is the format of an Accreditation exam?
CA Accreditation exams are timed exams consisting of multiple choice questions.
What does a typical exam question look like?
Example Question: Which protocols does Single Logout support?
1. SAML 1.0
2. SAML 2.0
3. SAML 1.1
4. Liberty V1.x
5. Web Services Federation (WS-Federation)
A. 1, 2, and 3
B. 2, 3, and 4
C. 2, 4, and 5
D. 3, 4, and 5
Example Question: Which component of CA Single Sign-On installs SAML authentication schemes?
A. Affiliate Agent
B. Application Agent
C. Web Agent Option Pack
D. Policy Server Option Pack
Example Question: What is the MOST appropriate step to perform when initialization fails following installation of eTrust Federation components?
A. Check the configuration environment.
B. Uninstall and reconfigure all components.
C. Compare all library files installed to identify the failure reason.
D. Ensure installed products are version compatible with one another.
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Customer, partner and employee exams are hosted online in the CA Education Portal. To take an Accreditation exam, follow these steps:
Customer and Partner Registration
Go to the CA Education Course Catalog:
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In the Keywords field, enter the product name followed by “exam.” You can also search for your exam by entering the course code.
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After you complete your registration and enrollment, review your selections and click the Finish button. You can then view your selection in the Training to Do List under the My Learning tab.
When you are ready to take the exam, select Go to Content to launch the exam. Please do not select Go to Content until you are ready to complete the exam; otherwise, it counts as an attempt.
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Please note that if you do not see the course or exam that you are looking for, it is necessary to first log in to the CA Education Portal, and a complete list will be available.
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Go to the CA Employee Education Portal Course Search page.
In the Keywords field, enter the product name followed by “exam.” You can also search for your exam by entering the course code.
When you are ready to take the exam, select Go to Content to launch the exam. Please do not select Go to Content until you are ready to complete the exam; otherwise, it counts as an attempt.
Difficulty accessing the exam?
We recommend that you use a reliable connection to sit for the exam. If you lose network connectivity while writing the exam or if you prematurely exit the exam and can no longer access it, take the appropriate corrective action:
For Customers and Partners:
Please contact CA Customer Care. Note the exam code, and let the Support personnel know that you require an exam reset due to network connectivity causing a lock-out.
For CA Employees:
Open a Service Desk issue to request Exam User Reset:
Select Create a New Request.
If prompted to search knowledge base, select Cancel.
In the Applications section, look under E for Education Portal, and then Education Portal Support.
Be sure and provide the exam code.
What is the exam passing score? Does it change?
CA makes best efforts to maintain passing scores of 80%. The difficulty level of each Accreditation exam is adjusted by a team of internal and third-party experts to allow specific passing and fail rate thresholds. Exceptions to the 80% score occur during Beta testing of new exams, when the passing score may be lowered temporarily (for Beta test takers and early-adopter test takers) while the optimal difficulty level is being established. All of these efforts are aimed at establishing and maintaining the fairness, validity and reliability of CA exams.
Can I retake the exam if I fail?
If you fail an exam you may take the exam again immediately or at your convenience. You have two attempts at exams. If you are not successful, then you should take available training.
How do I print my Accreditation certificate?
After you have passed the exam, you may print your CA Accreditation certificate. In the CA Education Portal, go to My Learning, then Training Completed.
CA Education Portal Login:
Customers and Partners
For learning path completion diplomas, please contact indicating the specific role-based path, and we will email the diploma to you in about three business days. If you do not receive your diploma within two weeks of successful learning path completion, please email us and we will be glad to email you a new one. Be sure and add to your allowed sender list.
How do I obtain a copy of my score report?
Log in to your student account in the CA Education Portal, select My Learning, then Training Completed to see a list of your completed exams and scores.
CA Education Portal Login:
Customers and Partners
Why can’t I see all of my exam records in the CA Education Portal?
Exams taken prior to January 19th, 2010, will be updated in your Training Completed transcript.
How long is my accreditation valid? Does it expire?
CA Accreditations do not expire. Your Accreditation will always be valid for the product release for which you were accredited. Additional exams will be required for Accreditation on future product releases.
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  • reviews abstract for computer Automation know-how - CAT-200 Repeater ControllerNo outcomes found, are attempting new keyword!I even have had the Cat-200 controller for approximately six months now. it is the best controller for you to buy in your funds. It has loads of aspects similar to voice id, ked pad examine, hyperlink port and more. it is also fairly easy to application over the air. i'd purchase ...
    CAT 2007: 'study CAT-200 at least 5 hours a day' July 24, 2007

    it be that time of 12 months -- CAT registrations had been announced and students are scrambling to prepare.

    what number of hours in the event you examine day after day?

    What are the correct analyze strategies for each section?

    How can you enrich your English grammar and analyzing comprehension?

    Deepak Kumar and KB Sharma, aggressive examination trainers for TCY, chatted with Get forward read CAT-200ers on July 19. They answered these questions and greater.

    For these of you who missed the chat, right here's the transcript.

    part I: 'feel logically, now not automatically'

    asdfdsfsd asked, Is spoken eng vital?

    KB Sharma solutions, no longer for a written verify. however, you'll have to give a personal interview, and spoken English is vital for that.

    Nabajyoti requested, Sir, i am a put up graduate in physics and working as a instructor.I want to do MBA from IIM.Will my profile have any adversarial effect all through PI?

    KB Sharma solutions, No. simply be certain to effectively latest your self.

    Mohit Ahuja requested, Sir, As I actually have inquired before, please enlighten us about ample read CAT-200ing to prepare for the CAT. Is core college literature adequate or does high college and school stage literature make a difference ?

    KB Sharma answers, study CAT-200ing is critical, however diverse read CAT-200ing is more crucial.

    Sangram asked, Is CAT for three hours this time??

    KB Sharma answers, CAT 2006 became for two.5 hrs. CAT 200 can be the identical.

    pravi requested, sir,inform the regular option to put together for english

    KB Sharma answers, CAT emphasises on analyzing comprehension and reasoning. So your focal point should still be the equal.

    Sunita asked, hi KB, the way to tackle the finished analyzing section.. gimme a means which i can practise on these strains

    KB Sharma answers, study CAT-200 as many articles on as various topics as possible. each time, try to get the main conception of the passage. you are going to see that most of the appropriate answers on any passage concentrate and revolve around the leading theory.

    Akesh requested, Is there any difference in personal interviews taken, ie the volume of drive & type of query placed on , is there any difference when on the receiving end there's a fresher or an experienced expert ??

    Deepak Kumar answers, There aren't any specific questions; the panel in each and every institute is not the equal. certain questions -- like your enviornment of specialisation, movements, long term desires -- are often requested.

    abhi1 asked, hi there sir, my spouse is a CA. She is terribly vulnerable in English and so faces lot of predicament speaking. Do you suppose if it is feasible to clear CAT with such susceptible English? additionally, is it price to do MBA after being a CA?

    KB Sharma answers, IIM L's 2005-7 batch had greater than 30 CAs. English is vital; let her build her strength in English and then think of CAT

    Mohit Ahuja requested, I actually have heard IIM-Indore is the youngest IIM and so one may still fairly go to IIPM than IIM-I. Is it appropriate ?

    KB Sharma solutions, A fable without a useful base.

    Sunita asked, is it real that many of the passages come from the editorials of the newspapers of teh hindu and instances of India???

    KB Sharma answers, No, here's untrue.

    munshi asked, how strictly does the institutes appear fr reduce-offs? do sum institutes look for average CAT ranking or percentile...if i score very good in 2 sections but if i'm not able to clear the cutoff in d 3rd it acceptable n if sure then at wut institutes?

    Deepak Kumar solutions, IIM appears for reduce offs, whereas others consider percentile. To get a name from an IIM, you should clear the reduce offs in each and every area.

    catpills requested, hiii sir ,i used to be my college and school topper till my 12th ,so i know i will be able to analyze.however in my engineering college i flunked in my subjects bcoz i went into a nasty business and eventually i obtained detained for an 12 months now.I even have realized that I actually have 2 look at now to prove that i can do it.I even have full yr forward of me i wish to put together for cat 2008 when you consider that i cant write this year.will my lecturers have any unhealthy impression even if i get into iims or any institute?can some1 now not much into studies on account that final 3 years make it to the cat?also I even have 2years work ex in name core will it count?plz assist

    KB Sharma solutions, What ever you do in lifestyles, confidence is the important thing to success. just be confident.

    Ashishhh asked, hello,,,is the GMAT approach decent enough to prepare for the English section?

    KB Sharma answers, the entire query forms are not the same. it is going to certainly help. 

    money281 requested, my speed in RC is awfully gradual.How am i able to enrich that

    KB Sharma solutions, The term analyzing comprehension is a misnomer. What it in fact skill is -- study CAT-200 less, understand more. do not study CAT-200 the passages observe-for-observe; best are attempting to get the leading theory.

    vijit asked, have just obtained this unexpected desir to crack the CAT-07, have 0 prep and no clue where to start. with clock quick ticking, kindly explain how the prep method may still be

    KB Sharma solutions, beginning prepararing and commit the appropriate time. There isn't any other way

    mba_vishal asked, My Vocab is awfully bad i hav tried Norman Lewis but i are likely to forget these phrases.... what should i do?

    KB Sharma solutions, an easy google search will give you many web sites for constructing vocabulary the less difficult means. simply category out 'vocab roots'.

    shashwat asked, wat is the minimal percentile reqd to get a name from atleast one IIM?

    KB Sharma solutions, 99+

    sahurajesh asked, good after noon sir , rajesh is this side , i am mechanical engineer 3 yr work ex in design field preparing this 12 months for cat , I don,t hv sufficient ample time just tell me in in short how i may still put together my self in english for cracking cat this 12 months to enter in IIM,S or IIFT

    KB Sharma solutions, individuals who've inexpensive energy in vocabulary and grammar, but have first rate energy in logical reasoning stand an outstanding opportunity to crack CAT verbal.

    sindhu requested, how many hours to gain knowledge of for cat and tel me concerning the way to learn therefore

    KB Sharma answers, Very subjective, you need to come to a decision this for yourself. There isn't any yardstick. 

    mba_vishal asked, sir how i perpare english . actually my grammer is awfully week

    Deepak Kumar answers, You want beginning from the basics -- talk to wren & martin 'high college grammar' or 'grammar' by means of pc Wren. 

    amith1 asked, hiya, Who may still take CAT and who GMAT.. please inform me about this.

    KB Sharma solutions, depends upon your choice of schools and no matter if you are looking to do MBA in India or abroad.

    Meenakshi requested, is the time left adequate to crack cat if one starts now

    Deepak Kumar answers, sure, although time is getting brief. daily, look at for at the least five to 6 hours and you can crack the CAT.

    part I: 'think logically, no longer routinely'

    Three new SA inventions able for takeoff

    The DTI’s Aerospace industry support Initiative (AISI) proved its significance to the South African aerospace trade currently, with the emergence of three incredibly imaginitive native aerospace technologies with great promise for successful commercialisation.

    Managed and hosted through the CSIR, the AISI has an formidable mandate to place the country as a world chief in niche areas of trade.

    The expertise-based SMMEs in question consist of a corporation this is the first in South Africa to be in a position to give radiation screening and mitigation functions for satellite tv for pc accessories; a company that employs a special stellar gyroscope to feature as a authentic attitude manage gadget for nano-satellites; and a corporation that has developed a micro gas turbine engine that has the skills to be used in unmanned aerial vehicles (UAV).

    satellite part checking out

    Radiation outcomes on satellite tv for pc electronic add-ons have confirmed to be an immense difficulty that affects the toughness of satellites in the house ambiance. The electronic accessories are required to bear radiation screening before remaining installation on satellites. previously, no facility in South Africa became capable of perform this feature and private and local satellite tv for pc manufacturers needed to have the satellite components screened with the aid of a world enterprise.

    Heliocentric applied sciences ZA is the primary home company to be able to provide radiation screening and mitigation services for satellite tv for pc add-ons. Their powerful, official screening devices and approaches, which precisely simulate extended exposure to radiation, became developed over 18 months and utilises the facilities at iThemba LABS in Cape city. With building now completed, the company has began to market its features.

    The business continues quite a number usual accessories in inventory, for speedy start to customers, confirmed for each TID (complete ionising dose) and spot (single event outcomes). components encompass FPGAs, microcontrollers and microprocessors, statistics storage and reminiscence, and power FETs. With the potential to provide high-energy protons up to 200 MeV for SEE checking out, the test facility is capable of operate batch checking out of accessories, board-level trying out and satellite tv for pc-degree trying out of nano-satellites most effective.

    Gyro for orbit control

    Satellites use distinct programs for orbit and angle handle. These handle techniques be sure the meant orbit of the satellite tv for pc is followed and calculate the necessary changes, should they float out of orbit. Some of those control programs make use of the solar or different mild sources to measure the place of the solar or gentle sources relative to the satellite tv for pc’s place. counting on this position, the satellite makes the imperative changes to hold its usual orbit. different types of angle control techniques have their personal drawbacks and are often very advanced and expensive, certainly when being regarded to be used in nano-satellites.

    NewSpace techniques has developed a novel perspective control system for cost-efficient, small and nano-satellites. The stellar gyroscope is an innovative answer to clear up the issue of glide in common gyroscopes. The significance of this solution for house avionics is that it solves the problem of accurate angle talents throughout the length the spacecraft is in eclipse and can no longer orientate itself relative to the solar. it's a key know-how for attaining bigger performance in smaller spacecraft as it achieves satisfactory pointing accuracy at lower can charge, using much less spacecraft substances (mass, vigour, extent) and with excessive reliability through its robustness to growing older effects akin to radiation harm.

    NewSpace systems will design, increase, manufacture, look at various and qualify a stellar gyro, which can be marketed as an attitude manage sensor.

    gas turbines to energy UAVs

    the inability of a propulsion methods skill in South Africa has been identified as a deficiency in the aerospace trade. The clear market and strategic want for the local business to advance a propulsion sector, and the past funding in gas turbine technology, latest an amazing probability to boost a gap sector via guide for a single product with skills to extend into a large number of markets.

    to be able to reignite the native micro gas turbine propulsion market, Cape Aerospace applied sciences (CAT) has developed the CAT 200 KS fuel turbine engine. the primary two phases of the assignment – which included preliminary design, development, manufacturing and checking out – had been efficaciously accomplished.

    CAT has in consequence moved to section three of the undertaking, which includes additional upgrades to the fuel turbine and commercialisation. It has made exceptional technical achievements with the aid of getting the first new fuel turbine prototype operating in South Africa on account that the late Eighties.

    department of management experiences,Pondicherry crucial college  department of management stories

    Pondicherry critical tuition 

    Admission to MBA Programme 2010-12

    Pondicherry institution a relevant tuition with an eminent faculty and leading edge amenities, invitations students from across the globe to study CAT-200 and research in a enormously stimulating and tranquil ambiance. Sprawled over almost 800 acres of lush nature, it is nestled on the shores of Bay of Bengal. The school is located at R.V. Nagar, Kalapet, 10 km from Puducherry town, a bustling vacationer centre typical for its heritage and non secular heritage.


    ● up to date A/c type rooms and Seminar corridor● State of the paintings laptop Centre● Campus with WiFi enabled● principal library with full entry to e-journals and e-substances● at ease hostels – employ free for ladies● high-tech classes for the MBA Programme● Free transport facilities for college students from Puducherry town to college

    direction Highlights

    ● Two 12 months full time MBA programme with modern courseware● Internationally admired full time doctorate schools.● All purposeful (advertising, HR, Finance, Operations and systems) and inter-disciplinary specialization opportunities● 100% campus placement for all eligible and inclined candidates in reputed corporations like TCS, HCL, Satyam, ICICI, Polaris, Oracle, IDBI and so forth● Annual business Institute Interface adventure (Synapse) carried out via the college students● guest/Adjunct college from business, different reputed Indian and foreign Universities and IIIMs

    facets – DMS

    â—Ź Rated #1 within the country amongst the entire eight-schools considering that the fees paid by means of students and CTC of recruiting businesses (CSR-GHRD Survey, 2008)â—Ź Rated A+ (company India Survey 2008)â—Ź Rated #four in the country among the many Govt university B-colleges (AIMA Survey, 2008)â—Ź Placements in Reputed organizationsâ—Ź permitted via NAAC-UGCâ—Ź MOU with foreign Universitiesâ—Ź advantage-cum-ability Scholarships

    EligibilityGraduate of any self-discipline below 10+2+three/four/5 system of any recognized institution with at the least 50% marks (partly III in the case of Arts and Science degree/in relevant years of analyze of Engineering or different professional UG degrees).

    For SC/ST candidates, a circulate is adequate. Candidates performing for last examinations of Bachelor’s/publish Graduate degree Examinations might also also practice no matter percentage of marks obtained to this point (area to closing effects pleasurable the eligibility standards). Candidates must be twenty years of minimal age as on 01.eleven.2010. verify score of CAT 2009 is mandatory.

    For foreign college students, at this time discovering in Indian Universities and for all different overseas college students, submission of GMAT rating is mandatory.

    preference process

    â—Ź brief-listing based on CAT 2009 scoreâ—Ź neighborhood discussion & own Interview, for brief-listed candidates

    Dates for applications, GD/PI might be announced later.

    For extra counsel contact me through mail

    email identity:

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