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CAT-180 - CA Service Desk Manager r12 Professional(R) - Dump Information

Vendor : CA-Technologies
Exam Code : CAT-180
Exam Name : CA Service Desk Manager r12 Professional(R)
Questions and Answers : 40 Q & A
Updated On : February 23, 2018
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CAT-180 Questions and Answers


Answer: C


If you want to take advantage of the new roles in CA Service Desk rl2, what do you need to do?

  1. Create access types manually.

  2. Recycle the Service Desk services.

  3. Clear your web browser role cache.

  4. Assign the new roles to access types.

Answer: D


Which language are macros related to Service Level Agreements (SLAs) written in?

  1. PL/I

  2. PERL

  3. SPEL

  4. Visual Basic

Answer: C


Which statement about the CA Service Desk Universe is TRUE?

  1. It is only used in clustered environments.

  2. It is an optional add-on for CA Service Desk.

  3. It uses a default name of MyUniverse, which you must not change.

  4. It is made up of classes in the form of tables, and objects in the form of columns.

Answer: D


In a dereferencing tool specifications file, hooks correspond to specified input fields. These hooks are represented by:

  1. zeros.

  2. asterisks

  3. ampersands

  4. question marks

Answer: D


Before you upgrade to CA Service Desk rl2, as a pre-upgrade step, you should run:

  1. pdm_status

  2. pdm_k_reindex

  3. pdm_webcache

  4. SQLCheckr12UniqueIndexes.sql

Answer: D

CA-Technologies CAT-180 Exam (CA Service Desk Manager r12 Professional(R) ) Detailed Information

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Please visit the CA Technologies Certification page to download the Exam Study Guide that outlines the recommended training for each product certification and the topic areas tested.
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CA Accreditation exams are timed exams consisting of multiple choice questions.
What does a typical exam question look like?
Example Question: Which protocols does Single Logout support?
1. SAML 1.0
2. SAML 2.0
3. SAML 1.1
4. Liberty V1.x
5. Web Services Federation (WS-Federation)
A. 1, 2, and 3
B. 2, 3, and 4
C. 2, 4, and 5
D. 3, 4, and 5
Example Question: Which component of CA Single Sign-On installs SAML authentication schemes?
A. Affiliate Agent
B. Application Agent
C. Web Agent Option Pack
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Example Question: What is the MOST appropriate step to perform when initialization fails following installation of eTrust Federation components?
A. Check the configuration environment.
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D. Ensure installed products are version compatible with one another.
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Customer, partner and employee exams are hosted online in the CA Education Portal. To take an Accreditation exam, follow these steps:
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Go to the CA Education Course Catalog:
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In the Keywords field, enter the product name followed by “exam.” You can also search for your exam by entering the course code.
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  • utility Monitoring and UEM 5.6 expert Certification

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  • 1 utility Monitoring and UEM 5.6 professional Certification exam Blueprint Contributors Ted Feyler, dynatrace Architect, CSO features Portfolio manager Rob Vollum, dynatrace Architect, Director dynatrace Enablement capabilities Andreas Grabner, Technical consultant, dynatrace center of Excellence Wolfgang Gottesheim, Technical consultant, dynatrace core of Excellence Klaus Enzenhofer, Technical consultant, dynatrace core of Excellence Stephanie Schulte, working towards and construction expert Siobhan Ohmart, working towards and development professional web page 1

    2 INTRODUCTION The application Monitoring and UEM expert Certification covers dynatrace APM technologies. It validates that you have the knowledge and advantage to install and configure dynatrace components, combine dynatrace to your application(s), computer screen application performance and person journey, analyze results, and troubleshoot issues. This examination blueprint offers the content and context of the application Monitoring and UEM knowledgeable Certification. Please overview this blueprint in its entirety to profit an intensive knowing of exam expectations and necessities. viewers Candidates in quest of software Monitoring and UEM expert Certification will fall into one in all right here categories: Dynatrace valued clientele Dynatrace partners Dynatrace personnel All candidates for the dynatrace professional Certification should have carried out the dynatrace affiliate Certification previous to attempting the professional Certification. PREREQUISITE potential whereas capabilities and journey with dynatrace is required to achieve this certification, examinees must even have working potential in here areas: Familiarity with object-oriented programming: Java or.web fundamental figuring out of carrier Oriented utility (SOA) Architectures (JEE and.web) adventure working with utility Servers, corresponding to WebSphere, WebLogic, JBoss, Tomcat, IIS, and so on. Browser statistics as it pertains to debugging and transactions simple system administration in home windows, Unix, VMware, and so on. fundamental understanding of database question optimization and troubleshooting web page 2

    three examination coaching application Monitoring and UEM professional Certification is intended for APM authorities who have both theoretical abilities and palms-on event with dynatrace. Examinees ought to exhibit skillability in both to flow the exam. so as to assist certification candidates with their exam training, we present a combination of instructor-led working towards (ILT) sessions, and self-paced getting to know with APM tuition online. We strongly recommend that candidates achieve the following milestones in preparation for the examination: utility Monitoring affiliate Certification (Required) at least six months of adventure working with dynatrace in a medium to massive setting up (up to 200 brokers) Be an lively participant within the Compuware APM neighborhood ( together with: o Product documentation o expertise base articles o discussion forums o dynalearn webinars Attend teacher-led lessons (purchasable on request). *customers, please contact your client Success supervisor for details. companions, please contact your associate Enablement supervisor. employees, please contact your manager or finished application Monitoring Product Fundamentals self-paced classes on APM tuition online page 3

    4 examination layout This exam is run in two materials: Written practical You must pass the written component of the examination earlier than sitting for the useful component. The written and practical portions are administered in two separate periods. You must finished the functional element within three months of passing the written. WRITTEN exam The written component of the certification is about 200 questions together with each diverse-alternative and multipleresponse objects. distinct-alternative: select one option from an inventory that optimal answers the question or completes the remark. varied-response: opt for assorted alternate options from a list to answer the query or finished the statement. dissimilar-response check items are certainly identified. You may be given three and one half hours to comprehensive the written component of the certification. The written portion is 100% computing device graded, with a passing rating of seventy six%. WRITTEN examination MODULES The table below lists the modules lined in the written exam and the extent to which they are represented within the examination. Module % of examination 1. part installing and Configuration 33% 2. gadget Profile Configuration 25% three. software efficiency Monitoring and diagnosis 18% 4. business Transactions and Measures 3% 5. Dashboards 5% 6. Integration 7% 7. Troubleshooting four% total one hundred% WRITTEN exam objectives the following pursuits map returned to the examination modules listed above. The subject matters and ideas under each and every objective are meant to clarify the purpose and aren't a finished list of examination content. 1. remember the traits of application Monitoring structure and accessories. To encompass: 1.1. utility Monitoring structure 1.2. Sizing necessities 1.three. Supported platforms 1.four. application Monitoring Server web page 4

    5 1.5. evaluation Server 1.6. Collectors 1.7. agents 1.eight. dynatrace client 1.9. efficiency Warehouse Fixpacks Licensing requirements 2. remember a way to configure the device Profile to encompass: 2.1. software structure mapping and naming 2.2. Agent companies 2.three. Autosensors 2.4. Sensors and sensor packs 2.5. reminiscence and system sensor suggestions 2.6. Discovery Run 2.7. Out of the field and customized measures 2.eight. computer screen measures 2.9. Incidents APIs Error detection guidelines displays projects Schedules user adventure settings 3. recollect a way to computer screen and diagnose utility efficiency using here: 3.1. performance records three.2. Runtime facts 3.three. experience records 3.4. sessions 3.5. general anti-patterns three.6. Monitoring dashboards three.7. Monitoring plugins 4. don't forget how to use, create and / or configure company Transactions to include: four.1. enterprise transaction necessities four.2. Out of the field company transactions 4.three. customized enterprise transactions 5. remember a way to create and/or configure dashboards to encompass: 5.1. beginning middle dashboards 5.2. Infrastructure View 5.three. application View 5.four. customized dashboards 6. keep in mind how to configure dynatrace integrations and extensions to encompass: 6.1. Load assessments web page 5

    6 6.2. Load Runner 6.three. LDAP/energetic directory 6.four. SMTP 6.5. rest features 7. recall a way to troubleshoot dynatrace to consist of: 7.1. Connectivity concerns 7.2. installing considerations 7.three. Agent mapping considerations 7.4. Licensing concerns 7.5. Server and Collector health (gentle weight, bridge to admin) 7.6. performance Warehouse issues (mild weight, bridge to admin) 7.7. No UEM information useful exam The functional element of the certification is a arms-on part requiring examinees to deploy dynatrace components and configure application injection in a heterogeneous Amazon web services ambiance. 15 to 30 minutes ahead of the delivery of your scheduled exam, you're going to acquire a link to the virtual ambiance from Use far flung computing device or the want to connect to the environment. Your proctor will enter the password to atmosphere. you are going to also analyze kept session files to diagnose utility performance and create enterprise transactions. The purposeful component of the exam carries diverse alternative questions and open response questions requiring examinees to post monitor captures of the configured environment. The open response gadgets require manually grading, for this reason examinees will acquire outcomes inside three to 5 days of finishing the practical element of the exam. The passing score for the useful is 91%. You will be given three to complete the functional component of the examination. useful exam MODULES The desk under lists the modules coated within the purposeful examination and the extent to which they are represented in the exam. Module % of exam 1. installing and Configuration forty% 2. utility Instrumentation 20% three. business Transactions 20% 4. software performance Monitoring and diagnosis 20% total a hundred% purposeful examination objectives here pursuits map again to the examination modules listed above. 1. installation and configure dynatrace components in a heterogeneous atmosphere. 2. Instrument applications to be monitored by way of dynatrace web page 6

    7 3. Create and / or configure business Transactions 4. video display and /or diagnose application efficiency and user experience using dynatrace SCHEDULING Certification exams are administered and proctored by means of Examity. we've partnered with Examity, an online proctoring carrier, to protect the price of the certification. by making use of an online proctor there isn't any deserve to shuttle to a trying out core. The examination may also be taken on a computer, from practically any region. To time table a dynatrace associate examination, please log in to APMU and observe the certification icons. upon getting accredited the Compuware Certification terms and conditions, which you can connect with Examity to time table the examination. You should agenda the examination as a minimum 24 hours in develop of the time in which you need to take the exam or pay an on-demand scheduling fee. charge people have to pay at time of registration for each part of the certification: Written: $ purposeful: $ An examination could be paid for by using bank card or through the use of a promotional code. Promotional codes can be received in exchange on your aspects, or if in case you have opted for certifications in your Product time table, observation of work (SOW) or different contract. Contact your customer Success manager (CSM) or to obtain a promotional code. You can also time table your exam the use of this code. lodging Compuware is committed to making certain its checks are accessible to every person, together with those people who may also require lodging. in case you consider you require an lodging to access this examination, please contact to request tips. Compuware organization, the know-how efficiency enterprise, makes a change by using providing software, specialists and gold standard practices to ensure expertise works neatly and delivers value. Compuware solutions make the world s most essential applied sciences operate at their surest for leading businesses global, together with 46 of the top 50 Fortune 500 corporations and 12 of the suitable 20 most visited U.S. net sites. learn more at: Compuware business enterprise World Headquarters One Campus Martius Detroit, MI Compuware enterprise Compuware items and features listed within are trademarks or registered trademarks of Compuware business enterprise. Oracle and Java are registered emblems of Oracle and/or its affiliates. different names may be trademarks of their respective house owners. page 7

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    TOYOTA Avensis 2009 T4 4dr 2.2 D-CAT one hundred eighty

    gas economic climate for this used diesel TOYOTA Avensis model is forty eight MPG, giving an indicative gas cost of 10.1 p/mile; in VED Band G this enormous family automobile's ordinary 12 month car tax cost is £185.

    This doorways and seat used TOYOTA Avensis 2009 T4 4dr 2.2 D-CAT one hundred eighty has a 2.2 litre engine, automated transmission, a accurate pace of 0 mph and zero-60 acceleration of seconds.

    Tailpipe CO2 emissions for this used TOYOTA Avensis colossal family unit are 157 g/km and it has got Euro usual 5 for air first-rate. average this model has an NGC ranking of forty six and isn't one of the crucial greenest used models in the massive household type.

    Toyota Avensis 2009 road check

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    UK pricing (15% VAT) and VED bandsGRADE POWERTRAIN physique OTR fee VEDT2 Toyota most excellent power 1.8 Valvematic 6MT Saloon £15,760.00 DT2 Toyota most appropriate drive 1.eight Valvematic 6MT Tourer £sixteen,740.00 DT2 Toyota top-quality force 2.0 D-4D 130 6MT Saloon £sixteen,540.00 CT2 Toyota greatest drive 2.0 D-4D 130 6MT Tourer £17,520.00 CTR Toyota best drive 1.eight Valvematic 6MT Saloon £17,470.00 DTR Toyota premiere force 1.eight Valvematic Multidrive S Saloon £18,450.00 DTR Toyota optimal pressure 1.eight Valvematic 6MT Tourer £18,450.00 DTR Toyota gold standard power 2.0 Valvematic Multidrive S Tourer £19,920.00 DTR Toyota premiere force 2.0 D-4D 130 6MT Saloon £18,255.00 CTR Toyota best pressure 2.0 D-4D one hundred thirty 6MT Tourer £19,235.00 CTR Toyota surest drive 2.2 D-4D 150 6MT Saloon £19,085.00 CTR Toyota top-rated drive 2.2 D-4D one hundred fifty 6MT Tourer £20,065.00 CT4 Toyota foremost force 2.0 Valvematic 6MT Saloon £19,430.00 DT4 Toyota top of the line drive 2.0 Valvematic Multidrive S Saloon £20,410.00 DT4 Toyota choicest pressure 2.0 Valvematic 6MT Tourer £20,410.00 DT4 Toyota finest pressure 2.0 Valvematic Multidrive S Tourer £21,385.00 DT4 Toyota top-quality drive 2.0 D-4D one hundred thirty 6MT Saloon £19,725.00 CT4 Toyota premiere pressure 2.0 D-4D a hundred thirty 6MT Tourer £20,seven hundred.00 CT4 Toyota superior power 2.2 D-4D a hundred and fifty 6MT Saloon £20,555.00 CT4 Toyota most advantageous power 2.2 D-4D one hundred fifty 6MT Tourer £21,535.00 CT4 Toyota most reliable drive 2.2 D-CAT 180 6MT Saloon £21,045.00 DT4 Toyota highest quality power 2.2 D-CAT a hundred and eighty 6MT Tourer £22,025.00 DT Spirit Toyota highest quality drive 2.2 D-4D 150 6MT Saloon £22,510.00 CT Spirit Toyota most effective force 2.2 D-4D 150 6MT Tourer £24,080.00 DT Spirit Toyota most effective drive 2.2 D-CAT one hundred eighty 6MT Saloon £23,000.00 DT Spirit Toyota most fulfilling power 2.2 D-CAT 180 6MT Tourer £24,570.00 D* Figures quoted are for the present 20-neighborhood insurance rating system and the 50-community gadget for you to substitute it from December 2010. 
Some insurers are alread CAT-180y using the 50-community scores.choice pricesOption PriceFull-map satellite navigation (TR) £1,000Premium navigation and audio with tune challenging pressure and rear parking digicam (T4) £1,500Premium navigation with tune challenging power and rear parking camera (T Spirit) £1,000Panoramic roof (T4 Tourer) £600Protection Pack (TR, T4 saloon) £450Protection Pack (TR, T4 Tourer) £550Metallic paint (all grades) £350

    On sale from January 2009 (diesel computerized Spring 2009). offers at 10-10-2009:-

    Toyota Avensis 2.0 D-4D T2 4dr £14891 Saving £3020Toyota Avensis 2.0 D-4D T2 Tourer 5dr £15281 Saving £3630Toyota Avensis 2.0 D-4D TR Tourer 5dr £16803 Saving £3818

    Toyota Avensis device T2

    sixteen-inch steel wheels with 205/60 R16 tyres.Driver and front passenger airbagsFront aspect airbagsDriver’s knee airbagFull-length curtain look after airbagsPassenger entrance airbag reduce-off switchIsofix newborn seat mounts on rear seatsFive three-element seatbelts with Emergency Locking RetractorFront and rear seatbelt fastening reminder systemABS with digital Brakeforce Distribution and Brake AssistSteering aid car stability manage (VSC+) and Traction control (TRC)energetic entrance head restraintsAutomatic door lockingEmergency brake signalActive high-degree cease lampINSTRUMENTS & CONTROLSMulti-tips displayOptitron instrumentationElectronic parking brakeCOMFORT & CONVENIENCEManual air conditioningElectric front windowsElectrically adjustable heated door mirrorsRemote boot releaseAUDIO & NAVIGATION6-speaker audio system with radio, CD and MP3/WMA file taking part in from discAUX-in socket for MP3 player connectionSECURITYRemote vital locking with double lockingThatcham category 1 alarm and immobiliserLockable gloveboxSEATING, UPHOLSTERY AND TRIMManually adjustable entrance seatsElectric lumber aid on driver’s seatCloth upholsteryOne-touch flat-folding rear seatsFour underfloor storage bins (tourer)EXTERIORColour keyed door handles and mirrors

    extra on TR

    17-inch alloy wheels with 215/55 R17 tyresCruise handle with pace limiter (n/a 1.eight Multidrive S)Rain-sensing windscreen wipersDusk-sensing headlightsAutomatic twin-zone air conditioningElectric rear windowsOptional Rear parking sensorsOptional Rear parking sensors/boot liner/bumper protectors (plus cargo administration equipment for Tourer)BluetoothOptional Full-map satellite navigationLeather steering wheel and kit knob trimFront fog lights

    further on T4 (over TR)

    Electrically retractable door mirrorsSmart Entry and StartElectrochromic auto-dimming rear view mirrorOptional Rear parking sensorsOptional Rear parking sensors/boot liner/bumper protectors (plus cargo administration system for Tourer)non-compulsory top rate satellite tv for pc navigation with audio upgrade, 10Gb track tough pressure and rear parking cameraElectrically adjustable heated entrance seats and steerage wheel with memory settingLeather upholsteryRear privacy glass (Tourer)not obligatory Panoramic roof (Tourer)

    extra on T SPIRIT

    18-inch alloy wheels with 245/45 R18 tyres.high-intensity Discharge bi-xenon headlamps with Adaptive entrance-lights equipment (AFS)optional D-CAT 150 Auto: Pre-Crash protection equipment with Pre-crash warning, Adaptive Cruise control, Lane preserve help and Lane Departure WarningRear parking sensors11 speaker top class audio device with CD changerOptional top rate satellite navigation with 10Gb music tough force and rear parking digicam

    Avensis wheel and tyre sizes: 

    sixteen-inch steel wheels with 205/60 R16 tyres.

    17-inch alloy wheels with 215/fifty five R17 tyres

    18-inch alloy wheels with 245/forty five R18 tyres.

    prices of all consist of a three 12 months 60,000 mile company guarantee extendable at additional cost up to 7 years.

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    CURSOS CA carrier Desk manager – discover Your CA applied sciences course

    33SVD20501 simple Administration 200 – CA training

    33SVD20471 Configure Incident & difficulty management 200

    33SVD20481 Configure change management 200

    33SVD30080 constructing advanced Notifications 300

    33SVD30090 build kept Queries for the Scoreboard 300

    33SVD20381 imposing superior Availability 200

    33SVD30141 Managing the record atmosphere 200

    33SVD30121 constructing web Intelligence experiences 300

    33SVD30071 modify forms and Database 300

    33SVD30100 Archive and Purge records 300


    CERTIFICAÇÕES CA provider Desk supervisor

    Existem dois níveis de certificações, estas certificações possuem exigência de determinado conhecimento baseado na responsabilidade do profissional dentro do ciclo de vida de TI.

    O CA certified enterprise Analyst demonstra as melhores práticas aplicadas no gerenciamento da aplicação.

    O CA licensed skilled demonstra o conhecimento do profissional desde a infraestrutura da aplicação, instalação, configuração e melhoria.

    Para o caso do CA provider Desk manager são:


    CA service Desk supervisor r12.x knowledgeable examination (CAT-one hundred eighty)

    CA carrier Desk supervisor r12.x Administrator (CAT-200)


  • Múltipla Escolha
  • 50 questões
  • ninety Minutos de Tempo para completar o exame
  • 35 corretas para aprovação das 50 disponíveis, ou seja, 70% de acertos.
  • 60 minutos de duração
  • US$ a hundred and fifty,00 –  É a taxa de custo do exame do EXIN.


    Objetivos do exame CAT-one hundred eighty

    Objetivos do Exame Conteúdo % foco Administering CA service Desk supervisor CA service Desk manager r12.9: Administration fundamentals 200 (33SVD20501) eight% setting up the enterprise facts structureCA service Desk supervisor r12.9: Administration fundamentals 200 (33SVD20501) 2% Configuring Incident and difficulty controlCA provider Desk manager r12.9: Configure Incident and issue management 200 (33SVD20471) 2% Configuring change controlCA provider Desk manager r12.9: Configure alternate administration 200 (33SVD20481) four% Configuring Contacts and agencies CA service Desk supervisor r12.9: Administration basics 200 (33SVD20501) 2% Configuring safetyCA carrier Desk supervisor r12.9: Administration basics 200 (33SVD20501) 8% Administering Notifications CA service Desk supervisor r12.9: Administration basics 200 (33SVD20501) 6% Administering carrier level Agreements CA service Desk supervisor r12.9: Administration fundamentals 200 (33SVD20501) 6% Administering Surveys CA provider Desk supervisor r12.9: Administration basics 200 (33SVD20501) 2% Archiving and Purging data CA carrier Desk supervisor r12.9: Archive and Purge records 300 (33SVD30100) 4% Manipulating statistics CA provider Desk manager r12.9: Extract, seriously change and load data 300 (33SVD30110) 10% Managing the record atmosphere CA provider Desk supervisor r12.9: Managing the report atmosphere (33SVD30141) 4% creating net Intelligence experiences using InfoView CA carrier Desk supervisor r12.9: constructing net Intelligence reports 300 (33SVD30121) eight% modifying internet Intelligence reviews CA provider Desk manager r12.9: building web Intelligence experiences 300 (33SVD30121) 6% enforcing a customised Universe CA service Desk manager r12.9: Managing the document atmosphere 200 (33SVD30141) 2% creating internet kinds for stories CA service Desk manager r12.9: building internet Intelligence stories 300 (33SVD30121) 2% developing Dashboard Frames the use of internet monitor Painter Product Documentation, container experience2% developing Tabs for report Product Documentation, box event2% Adapting CA provider Desk manager to Your business Practices CA service Desk manager r12.9: alter types and Database 300 (33SVD30071) 6% Adapting the CA service Desk supervisor web client to Your business Practices CA provider Desk manager r12.9: modify varieties and Database 300 (33SVD30071) 6% Customizing Notification strategies Product Documentation, container adventure2% enforcing superior Availability CA carrier Desk manager r12.9: enforcing advanced Availability 200 (33SVD20381) 6%





    Objetivos do exame CAT-200


    Objetivos do Exame Conteúdo % foco Exploring the CA carrier Desk net Interface CA carrier Desk manager r12.6: service Desk Analyst Operations 200 (33SVD20081) explore the CA provider Desk web Interface• explore the Interface for the stage 1 Analyst function• discover the Interface for the level 2 Analyst position four% creating and looking for Tickets CA carrier Desk supervisor r12.6: carrier Desk Analyst Operations 200 (33SVD20081) Create and search for Tickets• Create Tickets for Incidents and Requests as a degree 1 Analyst• Search Incidents and Create issues and change Orders as a degree 2 Analyst 4% Updating Incidents, issues, and Requests CA carrier Desk manager r12.6: provider Desk Analyst Operations 200 (33SVD20081) replace Incidents, issues, and Requests• Create dad or mum/child Relationships for Incidents, issues, and Requests 2% enhancing and Monitoring trade Orders CA provider Desk manager r12.6: carrier Desk Analyst Operations 200 (33SVD20081) Edit and computer screen alternate Orders• video display CA Workflow and perform activities for exchange Orders 2% Resolving and closing Incidents, issues, Requests, and alter Orders CA provider Desk manager r12.6: service Desk Analyst Operations 200 (33SVD20081) resolve and shut Incidents, problems, Requests, and alter Orders• unravel Incidents, complications, Requests, and alter Orders as a level 2 Analyst• close Incidents, problems, Requests, and change Orders as a stage 1 Analyst four% Administering CA carrier Desk manager CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer CA provider Desk supervisor • define the CA SDM architecture• outline the CA SDM accessories• Describe CA SDM alternate options supervisor• Troubleshoot CA SDM 10% setting up the company information structureCA service Desk manager r12.6: Administration 200 (33SVD20051) set up the business statistics structure• Create and modify Reference statistics• Create and adjust CI assist information• Create and modify commonplace Shared items6% Configuring Incident and problem managementCA carrier Desk manager r12.6: Administration 200 (33SVD20051) Configure Incident and problem administration• Configure Incident and problem control4% Configuring change managementCA carrier Desk manager r12.6: Administration 200 (33SVD20051) Configure alternate administration• Configure alternate administration• Create a metamorphosis class four% Configuring Contacts and businesses CA carrier Desk supervisor r12.6: Administration 200 (33SVD20051) Configure Contacts and groups• Configure Contacts and corporations 6% Configuring safetyCA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Configure safety• explain CA SDM Authentication• Describe role‐based mostly security• identify the Predefined Roles installed with CA SDM• define the ranges of CA SDM safety


    • Create entry varieties

    • Create records Partitions

    20% Administering stored Queries CA provider Desk manager r12.6: Administration 200 (33SVD20051) Administer kept Queries• Create kept Queries for the Scoreboard• Create Time-primarily based saved Queries four% Administering Notifications CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer Notifications• allow pastime Notifications• Configure Notification rules • Create Message Templates• Create undertaking Associations


    • Create Object Contact Notifications • Create CI Notifications

    Administering service degree Agreements CA provider Desk manager r12.6: Administration 200 (33SVD20051) Administer provider stage Agreements• define SLA components• Create Macros• Create pursuits


    • Create service types

    • Create service target Templates

    16% Administering Surveys CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer Surveys• Create Survey Templates 2%




    Onde realizar o Exame page=publicHome&branding=CATECHNOLOGIES (revogado)




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