Try out these real CAT-180 Latest Braindumps.

CAT-180 mock test | CAT-180 test exam | CAT-180 english test questions | CAT-180 practice questions | CAT-180 real questions - Killexams.com



CAT-180 - CA Service Desk Manager r12 Professional(R) - Dump Information

Vendor : CA-Technologies
Exam Code : CAT-180
Exam Name : CA Service Desk Manager r12 Professional(R)
Questions and Answers : 40 Q & A
Updated On : October 19, 2017
PDF Download Mirror : CAT-180 Brain Dump
Get Full Version : Pass4sure CAT-180 Full Version


Real Test CAT-180 Questions and Answers.

After trying several books, I was quite disappointed not getting the right materials. I was looking for a guideline for exam CAT-180 with simple language and well-organized content. Killexams Q&A fulfilled my need, as it explained the complex topics in the simplest way. In the real exam I got 89%, which was beyond my expectation. Thank you Killexams, for your great guide-line!

wherein can i am getting understanding of CAT-180 exam?

it's miles approximately new CAT-180 examination. i bought this CAT-180 braindump before I heard of update so I concept I had spent money on some thing i might now not be capable of use. I contacted Killexams help staff to double test, and they instructed me the CAT-180 exam have been up to date recently. As I checked it in opposition to the modern-day CAT-180 exam targets it truely looks up to date. numerous questions were brought compared to older braindumps and all areas blanketed. Im inspired with their efficiency and customer support. looking ahead to taking my CAT-180 exam in 2 weeks.

in which can i am getting CAT-180 real exam questions and solutions?

Clearing CAT-180 tests was for all intents and purpose unrealistic for the benefit of me. The test points were truly intense for me to know. However they illuminated my drawback. I illuminated the 90 inquiries out of 100 Questions effectively. By basically relating the study guide in brain dump, I used to be prepared to see the themes well. Also the great exam simulator like Killexams CAT-180 With achievement cleared this test. I offer gratitude Killexams for serving the incredible administrations. Much appreciated.

New Syllabus CAT-180 Exam prep study guide with q and a are provided here.

Killexams! huge way to you. ultimate month when i was too much concerned about my CAT-180 exam this website help me lots for scoring high. As every body knows that CAT-180 certification is an excessive amount of difficult but for me it turned into now not too much tough, as I had CAT-180 fabric in my hand. After experiencing such reliable cloth I recommended to all of the students to incline in the direction of the fine instructional offerings of this website online for your practise. My accurate desires are with you considering your CAT-180 certificates.

These CAT-180 Latest Braindumps works in the real test.

i am saying from my experience that in case you resolve the query papers one after the other then you'll simply crack the exam. Killexams has very powerful take a look at fabric. Such a totally beneficial and helpful website. thank you crew Killexams.

making ready CAT-180 examination with Q&A is be counted of a few hours now.

It turned into truely very helpful. Your correct query financial institution helped me clean CAT-180 in first attempt with seventy eight.75% marks. My rating changed into 90% but due to bad marking it came to 78.seventy five%. first rateprocess Killexams group..may additionally you achieve all of the success. thanks.

it's miles unbelieveable, however CAT-180 actual Questions are availabe right here.

thank you plenty Killexams group, for making ready awesome practice checks for the CAT-180 examination. it's milesobvious that without Killexams examination engine, students can't even think about taking the CAT-180 exam. I attemptedmany different assets for my exam practise, however I couldn't discover myself confident enough for taking the CAT-180 examination. Killexams exam guide makes clean examination coaching, and offers self belief to the scholars for taking exam without difficulty.

easy way to pass CAT-180 exam with these q&a and exam Simulator.

I am now CAT-180 certified and it could not be possible without Killexams CAT-180 testing engine. Killexams testing engine has been tailored keeping in mind the requirements of the students which they confront at the time of taking CAT-180 exam. This testing engine is very much exam focus and every topic has been addressed in detail just to keep apprised the students from each and every information. Killexams team knows that this is the way to keep students confident and ever ready for taking examination.

actual Questions of CAT-180 exam are amazing!

The solutions are explained in short in simple language and nonetheless make pretty an impact thats clean to understand and observe. I took the help of Killexams Q&A and exceeded my CAT-180 exam with a wholesome rating of sixty nine. way to Killexams Q&A. I would really like to indicate in favor of Killexams Q&A for the practise of CAT-180 examination

Do you want dumps of CAT-180 examination to pass the examination?

Your question bank is need of the hour. I have got 89.1% in the CAT-180 exam. Very good wishes for your experts. Thank you Team. so delighted to clear this exam. Your study material was extremely useful, clear, consise, covering entire material and suberb stacking of questions to make one strong preparation. Thanks again to you and your team.

See more CA-Technologies dumps

CAT-060 | CAT-280 | CAT-080 | CAT-200 | CAT-220 | CAT-221 | CA-Real-Estate | CAT-160 | CAT-120 | CAT-500 | CAT-180 | CAT-140 | CAT-100 | CAT-380 | CAT-440 | CAT-260 | CAT-040 | CAT-240 | CAT-241 | CAT-020 |

Latest Exams added on Killexams

1Z0-453 | 210-250 | 300-210 | 500-205 | 500-210 | 70-765 | 9A0-409 | C2010-555 | C2090-136 | C9010-260 | C9010-262 | C9020-560 | C9020-568 | C9050-042 | C9050-548 | C9050-549 | C9510-819 | C9520-911 | C9520-923 | C9520-928 | C9520-929 | C9550-512 | CPIM-BSP | C_TADM70_73 | C_TB1200_92 | C_TBW60_74 | C_TPLM22_64 | C_TPLM50_95 | DNDNS-200 | DSDPS-200 | E20-562 | E20-624 | E_HANABW151 | E_HANAINS151 | JN0-1330 | JN0-346 | JN0-661 | MA0-104 | MB2-711 | NSE6 | OMG-OCRES-A300 | P5050-031 |

See more dumps on Killexams

00M-235 | 190-982 | ICTS | 000-430 | RHIA | 000-114 | LOT-824 | HP0-083 | 132-S-916-2 | HP0-698 | NS0-502 | 642-104 | 4A0-101 | 7230X | 700-702 | 920-182 | MA0-103 | 9L0-610 | 050-684 | C4090-453 | HP2-K24 | 2B0-015 | 000-M61 | FM0-306 | HP2-Z22 | 4A0-M01 | C2040-415 | 9A0-381 | PANCE | TB0-114 | BCP-221 | 251-312 | 310-610 | PMI-RMP | A7 | 648-232 | 500-007 | ADM-201 | 000-993 | 000-652 | 70-488 | HP2-E19 | 000-M61 | 922-099 | 1Z0-459 | JN0-1300 | 000-M228 | 000-568 | 6101-1 | 000-M94 |

CAT-180 Questions and Answers

QUESTION NO: 1


Answer: C


QUESTION: 36

If you want to take advantage of the new roles in CA Service Desk rl2, what do you need to do?


  1. Create access types manually.

  2. Recycle the Service Desk services.

  3. Clear your web browser role cache.

  4. Assign the new roles to access types.


Answer: D


QUESTION: 37

Which language are macros related to Service Level Agreements (SLAs) written in?


  1. PL/I

  2. PERL

  3. SPEL

  4. Visual Basic


Answer: C


QUESTION: 38

Which statement about the CA Service Desk Universe is TRUE?


  1. It is only used in clustered environments.

  2. It is an optional add-on for CA Service Desk.

  3. It uses a default name of MyUniverse, which you must not change.

  4. It is made up of classes in the form of tables, and objects in the form of columns.


Answer: D


QUESTION: 39

In a dereferencing tool specifications file, hooks correspond to specified input fields. These hooks are represented by:


  1. zeros.

  2. asterisks

  3. ampersands

  4. question marks


Answer: D


QUESTION: 40

Before you upgrade to CA Service Desk rl2, as a pre-upgrade step, you should run:


  1. pdm_status

  2. pdm_k_reindex

  3. pdm_webcache

  4. SQLCheckr12UniqueIndexes.sql


Answer: D


CA-Technologies CAT-180 Exam (CA Service Desk Manager r12 Professional(R) ) Detailed Information

See how CA certification helps you and your company get ahead.
Getting certified isn’t just about increasing your skill set. It’s also about reducing how much you rely on outside support, so you can speed issue resolution time and position yourself as a critical member of your team.
35%
Trained customers make 35% fewer calls to CA Support.
Get certified and increase customer confidence in your expertise.
Choose the right CA Technologies certification level based on your position and responsibilities within the CA solution lifecycle.
Proven Professional
The Proven Professional credential validates knowledge of the application infrastructure and typical use cases that influence how CA Technologies solutions are installed, configured and optimized for use by administrators, business analysts and end users.
Certified Expert
The Certified Expert credentials are designed for CA Partners and employees and are awarded by a panel of CA subject matter experts who validate the time spent completing actual work and your ability to perform work in the future. These credentials are product-specific and must be renewed annually.
Visit the CA Partner Portal for details >
Certified Business Analyst
Unique to CA Project & Portfolio Management (CA PPM), the Business Analyst credential validates the functional analyst’s and user’s abilities to demonstrate application management best practices—including resource and scheduling management as well as any related user-level troubleshooting.
Ready to get certified or accredited? Start here.
Get Certified.
To become certified as a Proven Professional or Business Analyst, you must pass a certification exam. Review our study materials and resources to help you master these topics.
Register for certification exam >
View Certification FAQs >
Learn about our enhanced testing experience >
Become CA Accredited.
CA wants to recognize those of you who have demonstrated superior levels of business, sales and technical expertise. Customers can register through the Customer Catalog. Partners can find out their accreditation options in the program’s Rules and Regulations, then register through the Partner Catalog. You can take your accreditation exams at a CA learning center or your home/office.
Where can I take a certification exam?
You can register to take an online proctored certification exam from your home or office, or schedule your exam at a Kryterion testing center location near you. Kryterion has testing centers in over 750 locations across the globe.
What is the format of a certification exam?
The certification exam is timed and comprises multiple choice questions. It is a proctored exam offered at a third party facility. Typically you will be presented with four answer choices, and you will select one correct answer. In the event there are two or more correct answers, you will be prompted to select the number of correct answers.
For how long is the certification valid, and what is the recertification policy?
Certification credentials are based on the major product release (such as r14), and the credential is issued as r14.x to account for subsequent minor point releases. There is no annual requirement to recertify for the same major release of a product (r14) or a minor point release (r14.1). An updated certification exam will be available for each major product release (r15, r16, and so forth). CA Employees and Partners are expected to get recertified for each major product release for which they require a credential.
Periodic updates to the exams ensure compatibility with minor point releases (such as r14.1).
On rare occasions CA Technologies may deem a minor point-release (such as r14.5) significant enough to warrant certification, in which case a new certification exam will be made available with the credential that bears that specific point release (for example, r14.5).
Which products have certifications?
Check the CA Technologies Certification page for a current table of products and related credentials. Click on the credential of interest to access resources that will help you prepare for the exam.
What is the duration of the exam?
The exams are generally 90 minutes in length.
How do I create an account and register for an exam?
Create your user account at webassessor.com/catechnologies. You may use your account to take any number of certification exams.
How can I receive help and support with account creation and registration on the Webassessor.com/CATechnologies site?
Contact the Kryterion Testing Network Support team at 800-403-6199 (US and Canada) or +1 602-281-3591 Monday 7:00 a.m. through Saturday 7:00 a.m. (Pacific Time) or send an email to ktnsupport@kryteriononline.com.
How can I receive help and support with Online Proctored (OLP) Services? (Installing software; Biometric enrollment; Test launch process)
Login at webassessor.com/catechnologies and follow the instructions to prepare for your online proctored exam. You will need to install the Sentinel software and create your biometric profile, after which you can register for your exam and schedule a date and time. You must create your biometric profile at least 24 hours prior to your online proctored exam. Refer to the guide below to review the technical requirements for your external webcam, microphone, and computer:
Preparing for Your Exam
If you have system or setup related questions the instructions are not able to answer, contact the Kryterion Online Proctored (OLP) Services Support team at olpsupport@kryteriononline.com.
How can I receive help and support finding a testing center or finding available dates and times to travel to a testing center?
Contact the Kryterion Testing Network Support team at 800-403-6199 (US and Canada) or +1 602-281-3591 Monday through Friday from 7:00 a.m. to 4:00 p.m. (Pacific Time) or send an email to ktnsupport@kryteriononline.com.
Is there a cost associated with a Certification exam?
Yes, the price for a Certification exam is USD 150-200 depending on your country, and pricing is posted at webassessor.com/catechnologies in the online registration page.
How do I pay for an exam?
The exam fees are collected and administered directly through the KryterionOnline Webassessor website.
What is the cancellation policy and can I reschedule my exam?
If you registered to take your exam at a Kryterion testing center, you can cancel or reschedule your exam up to 72 hours before your scheduled exam time. To reschedule, log into your account at webassessor.com/catechnologies, click on the details of your registered exam, and select 'Reschedule'.
If you registered to take an online proctored (OLP) exam, you can reschedule your exam up to 24 hours before your scheduled exam time. To reschedule, log into your account at webassessor.com/catechnologies, click on the details of your registered exam, and select 'Reschedule'.
You will not be refunded any portion of the exam fee, or any portion of the value of a coupon or voucher, if you do not reschedule in time or if you miss your exam appointment. Exceptions will be made for bereavement or illness supported by appropriate medical documentation.
What happens if I miss my exam appointment?
If you miss your exam appointment, you will be charged the full amount and will not be eligible for reimbursement. Terms and details will be provided to you at the time you schedule your exam. Note for CA Technologies employees: If you use a voucher to register for an exam and fail to cancel or reschedule, CA Technologies is still charged a fee, and these charges are reported to CA Technologies management.
Do customers or partners receive discounts on exams?
No, there are no standing discounts available to customers and partners for the CA Technologies certification exams. The CA Partner Program may leverage the Cost Relief program during certain periods in order to distribute vouchers for nominal discounts. However, the exams are priced reasonably. Check webassessor.com/catechnologies for pricing by country.
Will customers or partners be reimbursed for exams?
No, there are no reimbursements available for the CA Technologies certification exams.
Can partners leverage the Cost Relief program for Certification?
Yes, the Cost Relief program applies to both training and certification. The Channel Account Manager must make a request online using the Partner Education Training approval form.
Do college students receive discounts on exams?
Yes. If you are a full-time college student in good academic standing, please contact us at certification@ca.com and attach a JPEG image of your current student identification card. We will email you a coupon which will enable you to receive up to a 60% discount. You are limited to two coupons per 12-month period.
Are there any resources available to help me prepare for an exam?
Recommended Learning Paths and other resources are available to help you prepare for the certification exams.
Please visit the CA Technologies Certification page to download the Exam Study Guide that outlines the recommended training for each product certification and the topic areas tested.
Where can I register for product training?
Customers: You can register for product training through the CA Education Portal. To quickly access the recommended product training in the CA Education Portal, click on each course in the Learning Path.
Partners: You can register for product training through the Partner Catalog of the CA Education Portal. To access the Partner Catalog, log into Communities at CA using your partner credentials, go to CA Education, and choose “Find a Course.” It is important to note that unless you are logged into Communities at CA with your partner credentials, you will not be able to view the Partner Catalog. For questions, contact CA Customer Care.
What if I would like to take a course to prepare for certification, but the course is not available in the current course calendar?
You can study the information at your own pace. Alternatively, you can put yourself on the course request list, and with enough interest, a course will be made publically available. Go to the Course Catalog, find the course on the CA Education Portal, and click on Request Information to make your request.
Can I take an exam without taking preparatory courses?
Yes, if you feel you possess the required knowledge, you may register and take an exam. However, CA Technologies recommends that you take the associated courses, perform all labs, and gain hands-on experience prior to attempting an exam. Be sure and review the Exam Study Guide that shows the topic areas being tested.
When will I find out if I passed my exam?
After you have completed your exam, you will immediately receive a message by email with your score and a topic-level report.
What if I do not pass the exam on my first attempt? Can I retake the exam?
You may register for your first retake immediately. For subsequent retakes you are required to wait at least thirty (30) calendar days from the date of your last attempt.
Is there a limit to the number of times I can take an exam?
You are allowed two retakes for an exam, for a total of three attempts. Be aware that there is a waiting period between exams after the first two attempts.
If I did not pass an exam on my first attempt, will I receive a discount on future attempts?
The published fee associated with the first exam will be required for all future attempts. There are no discounts offered for multiple attempts.
Will I receive a Certification distinction?
Yes, upon successful exam and certification activity completion, you will receive an email from CA Technologies within five business days that contains the Certification from CA Technologies diploma and logo usage guidelines.
How can a third party verify my certification status?
Your email report and CA certification diploma can be used to verify your certification status. If a third party requires verification, they may contact certification@ca.com.
Do the exams change, and do the topics covered by an exam change?
CA Technologies may modify an exam, test objective/topic, and the requirements for obtaining or maintaining certification at any time in its sole discretion. It is your responsibility to keep informed of such modifications. The posted Exam Study Guides identify exam objectives and serve as a basis for exam preparation.
What is the exam security policy at CA Technologies?
Only qualified candidates who demonstrate competency by successfully passing the CA Technologies certification exam will be awarded certification credentials. Prospective certification candidates are encouraged to prepare for the exam using the Exam Study Guide and other materials available on the CA Certification page.
To safeguard the integrity of the certification program, CA Technologies requires all candidates to behave in an ethical manner and to comply with the rules of the third-party test center for on-site proctoring and on-line proctoring. The validity of the certification program depends on the exam content remaining secure and undisclosed to other potential certification candidates. CA Technologies will not tolerate cheating, fraud, or misconduct, which includes but is not limited to the following:
Obtaining, whether through purchase or otherwise acquiring, unauthorized exam preparation materials from any non-CA website
Obtaining, whether through purchase or otherwise acquiring, unauthorized exam questions from any non-CA website, including brain dump websites
Acquiring or attempting to acquire exam questions through online communities, chat rooms, forums, and social networking sites
Acquiring or attempting to acquire exam content through CA Subject Matter Experts, CA Support Staff, or CA Certified Professionals
Using or attempting to use a proxy to sit for the exam in your place
Taking or attempting to take an exam for someone else
Receiving or giving assistance during an exam
Sharing exam questions or answers with a potential certification candidate
Violating testing center rules
Falsifying a diploma or score report
Using a CA Technologies certification logo or credential to which you are not entitled
CA Technologies reserves the right to take any actions it deems reasonably appropriate in the case of suspected misconduct or violation of the terms of the Non-Disclosure Agreement, including, but not limited to, cancelling an exam result, revoking exam or certification status, terminating use of the Designation, requiring a candidate to retake an exam, banning a candidate from the certification program, and reporting misconduct to the candidate’s employer. CA Technologies considers cheating a serious offense that warrants disciplinary action, up to and including termination of employment.
For distinguished individuals who have shown superior levels of expertise
Accreditation is recognition and validation for those who have demonstrated superior levels of business, sales and technical expertise that address customer solution needs in areas of operation, administration, design, implementation and troubleshooting.
Accreditation involves successfully completing a timed exam in an open-book environment. The exam may be taken at a CA learning center or from the comfort of your living room or office.
Customer Registration
Customers can search the Customer Catalog, entering the product name followed by “exam.” You can also search by course code. Then select the Add to Cart button to register.
Search Catalog >
Partner Registration
Our Partners should consult their Partner Program Rules and Regulations to find out what Accreditation options are available to you, then access the Partner Catalog.
View Partner Education Portal >
FAQs
What is CA Accreditation?
Accreditation is recognition and validation which distinguishes individuals who have demonstrated superior levels of business, sales and technical expertise that address customer Enterprise solution needs in areas of operation, administration, design, implementation and troubleshooting.
CA Accreditation involves successfully completing a timed exam in an open-book environment. The exam may be taken at a CA learning center or in your living room or office. CA Accreditation testing allows you to use your real-world problem-solving experiences to solve real-world IT problems.
Do I have to pay for Accreditation exams?
There is no cost to take an Accreditation exam at this time.
How do I become CA Accredited?
You must successfully complete the Accreditation exam with a passing score. You may take the exam at a CA learning center or online in your home or office.
How do I prepare for my exam?
The CA Accreditation exam assesses your knowledge of a CA product. Students who complete the associated CA Education courses achieve higher scores on CA Accreditation Exams.
What do I need to have ready when I take the exam?
You can take an Accreditation exam at a CA Training Center, in your home, or at your office. For your convenience, all Accreditation exams are available through the CA Education Portal. Exams are delivered online and are open book. You should test your Internet connection ahead of time, and you may refer to course materials during the exam.
What is the format of an Accreditation exam?
CA Accreditation exams are timed exams consisting of multiple choice questions.
What does a typical exam question look like?
Example Question: Which protocols does Single Logout support?
1. SAML 1.0
2. SAML 2.0
3. SAML 1.1
4. Liberty V1.x
5. Web Services Federation (WS-Federation)
A. 1, 2, and 3
B. 2, 3, and 4
C. 2, 4, and 5
D. 3, 4, and 5
Example Question: Which component of CA Single Sign-On installs SAML authentication schemes?
A. Affiliate Agent
B. Application Agent
C. Web Agent Option Pack
D. Policy Server Option Pack
Example Question: What is the MOST appropriate step to perform when initialization fails following installation of eTrust Federation components?
A. Check the configuration environment.
B. Uninstall and reconfigure all components.
C. Compare all library files installed to identify the failure reason.
D. Ensure installed products are version compatible with one another.
How do I register for an exam?
Customer, partner and employee exams are hosted online in the CA Education Portal. To take an Accreditation exam, follow these steps:
Customer and Partner Registration
Go to the CA Education Course Catalog:
Customer Catalog
Partner Catalog Login
In the Keywords field, enter the product name followed by “exam.” You can also search for your exam by entering the course code.
To register for an exam, click the Add to Cart button. At that point, you will be prompted to log in, or register for the first time, before you can continue.
After you complete your registration and enrollment, review your selections and click the Finish button. You can then view your selection in the Training to Do List under the My Learning tab.
When you are ready to take the exam, select Go to Content to launch the exam. Please do not select Go to Content until you are ready to complete the exam; otherwise, it counts as an attempt.
Additional Information for Partners
Partners are eligible* to receive:
Free web-based training (including all 100-400 level sales, technical and support courses)
Discounted instructor-led training
For assistance accessing these benefits, please contact CA Customer Care.
*Partner must be an active CA partner.
Please note that if you do not see the course or exam that you are looking for, it is necessary to first log in to the CA Education Portal, and a complete list will be available.
Employee Registration
Go to the CA Employee Education Portal Course Search page.
In the Keywords field, enter the product name followed by “exam.” You can also search for your exam by entering the course code.
When you are ready to take the exam, select Go to Content to launch the exam. Please do not select Go to Content until you are ready to complete the exam; otherwise, it counts as an attempt.
Difficulty accessing the exam?
We recommend that you use a reliable connection to sit for the exam. If you lose network connectivity while writing the exam or if you prematurely exit the exam and can no longer access it, take the appropriate corrective action:
For Customers and Partners:
Please contact CA Customer Care. Note the exam code, and let the Support personnel know that you require an exam reset due to network connectivity causing a lock-out.
For CA Employees:
Open a Service Desk issue to request Exam User Reset:
Select Create a New Request.
If prompted to search knowledge base, select Cancel.
In the Applications section, look under E for Education Portal, and then Education Portal Support.
Be sure and provide the exam code.
What is the exam passing score? Does it change?
CA makes best efforts to maintain passing scores of 80%. The difficulty level of each Accreditation exam is adjusted by a team of internal and third-party experts to allow specific passing and fail rate thresholds. Exceptions to the 80% score occur during Beta testing of new exams, when the passing score may be lowered temporarily (for Beta test takers and early-adopter test takers) while the optimal difficulty level is being established. All of these efforts are aimed at establishing and maintaining the fairness, validity and reliability of CA exams.
Can I retake the exam if I fail?
If you fail an exam you may take the exam again immediately or at your convenience. You have two attempts at exams. If you are not successful, then you should take available training.
How do I print my Accreditation certificate?
After you have passed the exam, you may print your CA Accreditation certificate. In the CA Education Portal, go to My Learning, then Training Completed.
CA Education Portal Login:
Customers and Partners
Employees
For learning path completion diplomas, please contact accreditations@ca.com indicating the specific role-based path, and we will email the diploma to you in about three business days. If you do not receive your diploma within two weeks of successful learning path completion, please email us and we will be glad to email you a new one. Be sure and add accreditations@ca.com to your allowed sender list.
How do I obtain a copy of my score report?
Log in to your student account in the CA Education Portal, select My Learning, then Training Completed to see a list of your completed exams and scores.
CA Education Portal Login:
Customers and Partners
Employees
Why can’t I see all of my exam records in the CA Education Portal?
Exams taken prior to January 19th, 2010, will be updated in your Training Completed transcript.
How long is my accreditation valid? Does it expire?
CA Accreditations do not expire. Your Accreditation will always be valid for the product release for which you were accredited. Additional exams will be required for Accreditation on future product releases.
Personalized learning. Powerful doing.
Business is pass or fail. Make sure your people get the education and training to take your business to the next level. CA Education offers a library of over 400 courses to help your teams get the very most from every CA solution. It’s learning designed with doing in mind—helping you to improve user adoption and productivity, reduce your reliance on external support and maximize your investment to create a competitive edge.

CA Technologies CAT-180

CAT-180 exam :: Article by ArticleForgeSelfexamprep CAT-180 exam - CA service Desk supervisor r12 expert examination issuu business logo
  • discover
  • Arts & entertainment
  • trend & vogue
  • home & backyard
  • company
  • trip
  • schooling
  • activities
  • fitness & fitness
  • routine
  • meals & Drink
  • technology
  • Science
  • motors
  • Society
  • faith & Spirituality
  • Pets
  • family unit & Parenting
  • Feminism
  • Go discover
  • writer Plans
  • Cancel check in sign in register

  • utility Monitoring and UEM 5.6 expert Certification

    dimension: px

    start monitor at web page:

    down load "application Monitoring and UEM 5.6 professional Certification"
  • Constance Harrison
  • 1 years ago
  • Views:
  • 1 utility Monitoring and UEM 5.6 professional Certification exam Blueprint Contributors Ted Feyler, dynatrace Architect, CSO features Portfolio manager Rob Vollum, dynatrace Architect, Director dynatrace Enablement capabilities Andreas Grabner, Technical consultant, dynatrace center of Excellence Wolfgang Gottesheim, Technical consultant, dynatrace core of Excellence Klaus Enzenhofer, Technical consultant, dynatrace core of Excellence Stephanie Schulte, working towards and construction expert Siobhan Ohmart, working towards and development professional web page 1

    2 INTRODUCTION The application Monitoring and UEM expert Certification covers dynatrace APM technologies. It validates that you have the knowledge and advantage to install and configure dynatrace components, combine dynatrace to your application(s), computer screen application performance and person journey, analyze results, and troubleshoot issues. This examination blueprint offers the content and context of the application Monitoring and UEM knowledgeable Certification. Please overview this blueprint in its entirety to profit an intensive knowing of exam expectations and necessities. viewers Candidates in quest of software Monitoring and UEM expert Certification will fall into one in all right here categories: Dynatrace valued clientele Dynatrace partners Dynatrace personnel All candidates for the dynatrace professional Certification should have carried out the dynatrace affiliate Certification previous to attempting the professional Certification. PREREQUISITE potential whereas capabilities and journey with dynatrace is required to achieve this certification, examinees must even have working potential in here areas: Familiarity with object-oriented programming: Java or.web fundamental figuring out of carrier Oriented utility (SOA) Architectures (JEE and.web) adventure working with utility Servers, corresponding to WebSphere, WebLogic, JBoss, Tomcat, IIS, and so on. Browser statistics as it pertains to debugging and transactions simple system administration in home windows, Unix, VMware, and so on. fundamental understanding of database question optimization and troubleshooting web page 2

    three examination coaching application Monitoring and UEM professional Certification is intended for APM authorities who have both theoretical abilities and palms-on event with dynatrace. Examinees ought to exhibit skillability in both to flow the exam. so as to assist certification candidates with their exam training, we present a combination of instructor-led working towards (ILT) sessions, and self-paced getting to know with APM tuition online. We strongly recommend that candidates achieve the following milestones in preparation for the examination: utility Monitoring affiliate Certification (Required) at least six months of adventure working with dynatrace in a medium to massive setting up (up to 200 brokers) Be an lively participant within the Compuware APM neighborhood (https://neighborhood.compuwareapm.com) together with: o Product documentation o expertise base articles o discussion forums o dynalearn webinars Attend teacher-led lessons (purchasable on request). *customers, please contact your client Success supervisor for details. companions, please contact your associate Enablement supervisor. employees, please contact your manager or finished application Monitoring Product Fundamentals self-paced classes on APM tuition online page 3

    4 examination layout This exam is run in two materials: Written practical You must pass the written component of the examination earlier than sitting for the useful component. The written and practical portions are administered in two separate periods. You must finished the functional element within three months of passing the written. WRITTEN exam The written component of the certification is about 200 questions together with each diverse-alternative and multipleresponse objects. distinct-alternative: select one option from an inventory that optimal answers the question or completes the remark. varied-response: opt for assorted alternate options from a list to answer the query or finished the statement. dissimilar-response check items are certainly identified. You may be given three and one half hours to comprehensive the written component of the certification. The written portion is 100% computing device graded, with a passing rating of seventy six%. WRITTEN examination MODULES The table below lists the modules lined in the written exam and the extent to which they are represented within the examination. Module % of examination 1. part installing and Configuration 33% 2. gadget Profile Configuration 25% three. software efficiency Monitoring and diagnosis 18% 4. business Transactions and Measures 3% 5. Dashboards 5% 6. Integration 7% 7. Troubleshooting four% total one hundred% WRITTEN exam objectives the following pursuits map returned to the examination modules listed above. The subject matters and ideas under each and every objective are meant to clarify the purpose and aren't a finished list of examination content. 1. remember the traits of application Monitoring structure and accessories. To encompass: 1.1. utility Monitoring structure 1.2. Sizing necessities 1.three. Supported platforms 1.four. application Monitoring Server web page 4

    5 1.5. evaluation Server 1.6. Collectors 1.7. agents 1.eight. dynatrace client 1.9. efficiency Warehouse Fixpacks Licensing requirements 2. remember a way to configure the device Profile to encompass: 2.1. software structure mapping and naming 2.2. Agent companies 2.three. Autosensors 2.4. Sensors and sensor packs 2.5. reminiscence and system sensor suggestions 2.6. Discovery Run 2.7. Out of the field and customized measures 2.eight. computer screen measures 2.9. Incidents APIs Error detection guidelines displays projects Schedules user adventure settings 3. recollect a way to computer screen and diagnose utility efficiency using here: 3.1. performance records three.2. Runtime facts 3.three. experience records 3.4. sessions 3.5. general anti-patterns three.6. Monitoring dashboards three.7. Monitoring plugins 4. don't forget how to use, create and / or configure company Transactions to include: four.1. enterprise transaction necessities four.2. Out of the field company transactions 4.three. customized enterprise transactions 5. remember a way to create and/or configure dashboards to encompass: 5.1. beginning middle dashboards 5.2. Infrastructure View 5.three. application View 5.four. customized dashboards 6. keep in mind how to configure dynatrace integrations and extensions to encompass: 6.1. Load assessments web page 5

    6 6.2. Load Runner 6.three. LDAP/energetic directory 6.four. SMTP 6.5. rest features 7. recall a way to troubleshoot dynatrace to consist of: 7.1. Connectivity concerns 7.2. installing considerations 7.three. Agent mapping considerations 7.4. Licensing concerns 7.5. Server and Collector health (gentle weight, bridge to admin) 7.6. performance Warehouse issues (mild weight, bridge to admin) 7.7. No UEM information useful exam The functional element of the certification is a arms-on part requiring examinees to deploy dynatrace components and configure application injection in a heterogeneous Amazon web services ambiance. 15 to 30 minutes ahead of the delivery of your scheduled exam, you're going to acquire a link to the virtual ambiance from Use far flung computing device or the want to connect to the environment. Your proctor will enter the password to atmosphere. you are going to also analyze kept session files to diagnose utility performance and create enterprise transactions. The purposeful component of the exam carries diverse alternative questions and open response questions requiring examinees to post monitor captures of the configured environment. The open response gadgets require manually grading, for this reason examinees will acquire outcomes inside three to 5 days of finishing the practical element of the exam. The passing score for the useful is 91%. You will be given three to complete the functional component of the examination. useful exam MODULES The desk under lists the modules coated within the purposeful examination and the extent to which they are represented in the exam. Module % of exam 1. installing and Configuration forty% 2. utility Instrumentation 20% three. business Transactions 20% 4. software performance Monitoring and diagnosis 20% total a hundred% purposeful examination objectives here pursuits map again to the examination modules listed above. 1. installation and configure dynatrace components in a heterogeneous atmosphere. 2. Instrument applications to be monitored by way of dynatrace web page 6

    7 3. Create and / or configure business Transactions 4. video display and /or diagnose application efficiency and user experience using dynatrace SCHEDULING Certification exams are administered and proctored by means of Examity. we've partnered with Examity, an online proctoring carrier, to protect the price of the certification. by making use of an online proctor there isn't any deserve to shuttle to a trying out core. The examination may also be taken on a computer, from practically any region. To time table a dynatrace associate examination, please log in to APMU and observe the certification icons. upon getting accredited the Compuware Certification terms and conditions, which you can connect with Examity to time table the examination. You should agenda the examination as a minimum 24 hours in develop of the time in which you need to take the exam or pay an on-demand scheduling fee. charge people have to pay at time of registration for each part of the certification: Written: $ purposeful: $ An examination could be paid for by using bank card or through the use of a promotional code. Promotional codes can be received in exchange on your aspects, or if in case you have opted for certifications in your Product time table, observation of work (SOW) or different contract. Contact your customer Success manager (CSM) or to obtain a promotional code. You can also time table your exam the use of this code. lodging Compuware is committed to making certain its checks are accessible to every person, together with those people who may also require lodging. in case you consider you require an lodging to access this examination, please contact to request tips. Compuware organization, the know-how efficiency enterprise, makes a change by using providing software, specialists and gold standard practices to ensure expertise works neatly and delivers value. Compuware solutions make the world s most essential applied sciences operate at their surest for leading businesses global, together with 46 of the top 50 Fortune 500 corporations and 12 of the suitable 20 most visited U.S. net sites. learn more at: compuware.com. Compuware business enterprise World Headquarters One Campus Martius Detroit, MI Compuware enterprise Compuware items and features listed within are trademarks or registered trademarks of Compuware business enterprise. Oracle and Java are registered emblems of Oracle and/or its affiliates. different names may be trademarks of their respective house owners. page 7

    Infor CRM training on Infor Campus

    Infor CRM schooling on Infor Campus Infor CRM classes can be found on Infor Campus here! directions to find and register for Infor CRM video clips, non-certification, and certification courses are protected

    extra suggestions STEELCENTRAL APPINTERNALS

    STEELCENTRAL APPINTERNALS massive facts-driven software performance administration enterprise problem See software efficiency via your users eyes contemporary functions frequently span dozens of virtual and

    extra suggestions HP SiteScope eleven.x essentials

    HP SiteScope 11.x necessities Overview This course offers the technical abilities and talents necessary to manage and monitor an IT infrastructure with the help of the HP SiteScope product. students profit

    more advice ITG utility Engineering

    IBM WebSphere Administration 8.5 direction identity: web page 1 last up-to-date 12/15/2014 WebSphere Administration eight.5 course Overview: This 5 Day route will cover the administration and configuration of WebSphere 8.5.

    more suggestions HP licensed professional

    HP certified expert HP ProLiant programs administration examination #HP0-695 examination preparation ebook intention of the exam practise e-book audience The intent of this ebook is to set expectations about the content

    more suggestions IBM WebSphere Server Administration

    IBM WebSphere Server Administration This direction teaches the administration and deployment of web purposes within the IBM WebSphere utility Server. length 24 hours route goals Upon completion

    greater guidance company provider manager

    business service supervisor installing book release eleven.7 Please direct questions on enterprise provider supervisor or comments on this document to: APM customer guide FrontLine help Login page: http://go.compuware.com

    extra tips Preliminary path Syllabus

    Preliminary route Syllabus Designing safety for Microsoft SQL Server 2005 elements of this syllabus are area to trade. Key data Product #: 1917 direction #: 2787A variety of Days: 2 structure: teacher-Led

    extra suggestions APM help capabilities ebook

    COMPUWARE APM APM guide features ebook December 2013 COMPUWARE APM support features e-book for those who accomplice with Compuware, you get the education, tips and direct assist you need to maximize the benefits

    greater advice CommVault education functions

    CommVault education functions route CATALOG North the united states July September 2014 What s inside: training path brief reference details for each practising direction CommVault s 1 Welcome! Welcome to CommVault

    more counsel TG internet. Technical FAQ

    TG web Technical FAQ About this FAQ We inspire you to contact us if. You can't find the information you are attempting to find. you can like to discuss your particular trying out necessities in more detail. You

    extra information NetBeans IDE box book

    NetBeans IDE box e book Copyright 2005 solar Microsystems, Inc. All rights reserved. table of Contents Introduction to J2EE development in NetBeans IDE...1 Configuring the IDE for J2EE development...2 Getting

    greater tips
    TOYOTA Avensis 2009 T4 4dr 2.2 D-CAT one hundred eighty

    gas economic climate for this used diesel TOYOTA Avensis model is forty eight MPG, giving an indicative gas cost of 10.1 p/mile; in VED Band G this enormous family automobile's ordinary 12 month car tax cost is £185.

    This doorways and seat used TOYOTA Avensis 2009 T4 4dr 2.2 D-CAT one hundred eighty has a 2.2 litre engine, automated transmission, a accurate pace of 0 mph and zero-60 acceleration of seconds.

    Tailpipe CO2 emissions for this used TOYOTA Avensis colossal family unit are 157 g/km and it has got Euro usual 5 for air first-rate. average this model has an NGC ranking of forty six and isn't one of the crucial greenest used models in the massive household type.


    Toyota Avensis 2009 road check

    Fri, 05 Dec 2008

    UK pricing (15% VAT) and VED bandsGRADE POWERTRAIN physique OTR fee VEDT2 Toyota most excellent power 1.8 Valvematic 6MT Saloon £15,760.00 DT2 Toyota most appropriate drive 1.eight Valvematic 6MT Tourer £sixteen,740.00 DT2 Toyota top-quality force 2.0 D-4D 130 6MT Saloon £sixteen,540.00 CT2 Toyota greatest drive 2.0 D-4D 130 6MT Tourer £17,520.00 CTR Toyota best drive 1.eight Valvematic 6MT Saloon £17,470.00 DTR Toyota premiere force 1.eight Valvematic Multidrive S Saloon £18,450.00 DTR Toyota optimal pressure 1.eight Valvematic 6MT Tourer £18,450.00 DTR Toyota gold standard power 2.0 Valvematic Multidrive S Tourer £19,920.00 DTR Toyota premiere force 2.0 D-4D 130 6MT Saloon £18,255.00 CTR Toyota best pressure 2.0 D-4D one hundred thirty 6MT Tourer £19,235.00 CTR Toyota surest drive 2.2 D-4D 150 6MT Saloon £19,085.00 CTR Toyota top-rated drive 2.2 D-4D one hundred fifty 6MT Tourer £20,065.00 CT4 Toyota foremost force 2.0 Valvematic 6MT Saloon £19,430.00 DT4 Toyota top of the line drive 2.0 Valvematic Multidrive S Saloon £20,410.00 DT4 Toyota choicest pressure 2.0 Valvematic 6MT Tourer £20,410.00 DT4 Toyota finest pressure 2.0 Valvematic Multidrive S Tourer £21,385.00 DT4 Toyota top-quality drive 2.0 D-4D one hundred thirty 6MT Saloon £19,725.00 CT4 Toyota premiere pressure 2.0 D-4D a hundred thirty 6MT Tourer £20,seven hundred.00 CT4 Toyota superior power 2.2 D-4D a hundred and fifty 6MT Saloon £20,555.00 CT4 Toyota most advantageous power 2.2 D-4D one hundred fifty 6MT Tourer £21,535.00 CT4 Toyota most reliable drive 2.2 D-CAT 180 6MT Saloon £21,045.00 DT4 Toyota highest quality power 2.2 D-CAT a hundred and eighty 6MT Tourer £22,025.00 DT Spirit Toyota highest quality drive 2.2 D-4D 150 6MT Saloon £22,510.00 CT Spirit Toyota most effective force 2.2 D-4D 150 6MT Tourer £24,080.00 DT Spirit Toyota most effective drive 2.2 D-CAT one hundred eighty 6MT Saloon £23,000.00 DT Spirit Toyota most fulfilling power 2.2 D-CAT 180 6MT Tourer £24,570.00 D* Figures quoted are for the present 20-neighborhood insurance rating system and the 50-community gadget for you to substitute it from December 2010. 
Some insurers are alread CAT-180y using the 50-community scores.choice pricesOption PriceFull-map satellite navigation (TR) £1,000Premium navigation and audio with tune challenging pressure and rear parking digicam (T4) £1,500Premium navigation with tune challenging power and rear parking camera (T Spirit) £1,000Panoramic roof (T4 Tourer) £600Protection Pack (TR, T4 saloon) £450Protection Pack (TR, T4 Tourer) £550Metallic paint (all grades) £350

    On sale from January 2009 (diesel computerized Spring 2009).

    www.drivethedeal.com offers at 10-10-2009:-

    Toyota Avensis 2.0 D-4D T2 4dr £14891 Saving £3020Toyota Avensis 2.0 D-4D T2 Tourer 5dr £15281 Saving £3630Toyota Avensis 2.0 D-4D TR Tourer 5dr £16803 Saving £3818

    Toyota Avensis device T2

    sixteen-inch steel wheels with 205/60 R16 tyres.Driver and front passenger airbagsFront aspect airbagsDriver’s knee airbagFull-length curtain look after airbagsPassenger entrance airbag reduce-off switchIsofix newborn seat mounts on rear seatsFive three-element seatbelts with Emergency Locking RetractorFront and rear seatbelt fastening reminder systemABS with digital Brakeforce Distribution and Brake AssistSteering aid car stability manage (VSC+) and Traction control (TRC)energetic entrance head restraintsAutomatic door lockingEmergency brake signalActive high-degree cease lampINSTRUMENTS & CONTROLSMulti-tips displayOptitron instrumentationElectronic parking brakeCOMFORT & CONVENIENCEManual air conditioningElectric front windowsElectrically adjustable heated door mirrorsRemote boot releaseAUDIO & NAVIGATION6-speaker audio system with radio, CD and MP3/WMA file taking part in from discAUX-in socket for MP3 player connectionSECURITYRemote vital locking with double lockingThatcham category 1 alarm and immobiliserLockable gloveboxSEATING, UPHOLSTERY AND TRIMManually adjustable entrance seatsElectric lumber aid on driver’s seatCloth upholsteryOne-touch flat-folding rear seatsFour underfloor storage bins (tourer)EXTERIORColour keyed door handles and mirrors

    extra on TR

    17-inch alloy wheels with 215/55 R17 tyresCruise handle with pace limiter (n/a 1.eight Multidrive S)Rain-sensing windscreen wipersDusk-sensing headlightsAutomatic twin-zone air conditioningElectric rear windowsOptional Rear parking sensorsOptional Rear parking sensors/boot liner/bumper protectors (plus cargo administration equipment for Tourer)BluetoothOptional Full-map satellite navigationLeather steering wheel and kit knob trimFront fog lights

    further on T4 (over TR)

    Electrically retractable door mirrorsSmart Entry and StartElectrochromic auto-dimming rear view mirrorOptional Rear parking sensorsOptional Rear parking sensors/boot liner/bumper protectors (plus cargo administration system for Tourer)non-compulsory top rate satellite tv for pc navigation with audio upgrade, 10Gb track tough pressure and rear parking cameraElectrically adjustable heated entrance seats and steerage wheel with memory settingLeather upholsteryRear privacy glass (Tourer)not obligatory Panoramic roof (Tourer)

    extra on T SPIRIT

    18-inch alloy wheels with 245/45 R18 tyres.high-intensity Discharge bi-xenon headlamps with Adaptive entrance-lights equipment (AFS)optional D-CAT 150 Auto: Pre-Crash protection equipment with Pre-crash warning, Adaptive Cruise control, Lane preserve help and Lane Departure WarningRear parking sensors11 speaker top class audio device with CD changerOptional top rate satellite navigation with 10Gb music tough force and rear parking digicam

    Avensis wheel and tyre sizes: 

    sixteen-inch steel wheels with 205/60 R16 tyres.

    17-inch alloy wheels with 215/fifty five R17 tyres

    18-inch alloy wheels with 245/forty five R18 tyres.

    prices of all consist of a three 12 months 60,000 mile company guarantee extendable at additional cost up to 7 years.

    web page www.toyota.co.uk


    Tiago MACUL's weblog

    CURSOS CA carrier Desk manager – discover Your CA applied sciences course

    33SVD20501 simple Administration 200 – CA training

    33SVD20471 Configure Incident & difficulty management 200

    33SVD20481 Configure change management 200

    33SVD30080 constructing advanced Notifications 300

    33SVD30090 build kept Queries for the Scoreboard 300

    33SVD20381 imposing superior Availability 200

    33SVD30141 Managing the record atmosphere 200

    33SVD30121 constructing web Intelligence experiences 300

    33SVD30071 modify forms and Database 300

    33SVD30100 Archive and Purge records 300

     

    CERTIFICAÇÕES CA provider Desk supervisor

    Existem dois níveis de certificações, estas certificações possuem exigência de determinado conhecimento baseado na responsabilidade do profissional dentro do ciclo de vida de TI.

    O CA certified enterprise Analyst demonstra as melhores práticas aplicadas no gerenciamento da aplicação.

    O CA licensed skilled demonstra o conhecimento do profissional desde a infraestrutura da aplicação, instalação, configuração e melhoria.

    Para o caso do CA provider Desk manager são:

     

    CA service Desk supervisor r12.x knowledgeable examination (CAT-one hundred eighty)

    CA carrier Desk supervisor r12.x Administrator (CAT-200)

     

    FORMATO DO EXAME
  • Múltipla Escolha
  • 50 questões
  • ninety Minutos de Tempo para completar o exame
  • 35 corretas para aprovação das 50 disponíveis, ou seja, 70% de acertos.
  • 60 minutos de duração
  • US$ a hundred and fifty,00 –  É a taxa de custo do exame do EXIN.
  •  

     

    Objetivos do exame CAT-one hundred eighty

    Objetivos do Exame Conteúdo % foco Administering CA service Desk supervisor CA service Desk manager r12.9: Administration fundamentals 200 (33SVD20501) eight% setting up the enterprise facts structureCA service Desk supervisor r12.9: Administration fundamentals 200 (33SVD20501) 2% Configuring Incident and difficulty controlCA provider Desk manager r12.9: Configure Incident and issue management 200 (33SVD20471) 2% Configuring change controlCA provider Desk manager r12.9: Configure alternate administration 200 (33SVD20481) four% Configuring Contacts and agencies CA service Desk supervisor r12.9: Administration basics 200 (33SVD20501) 2% Configuring safetyCA carrier Desk supervisor r12.9: Administration basics 200 (33SVD20501) 8% Administering Notifications CA service Desk supervisor r12.9: Administration basics 200 (33SVD20501) 6% Administering carrier level Agreements CA service Desk supervisor r12.9: Administration fundamentals 200 (33SVD20501) 6% Administering Surveys CA provider Desk supervisor r12.9: Administration basics 200 (33SVD20501) 2% Archiving and Purging data CA carrier Desk supervisor r12.9: Archive and Purge records 300 (33SVD30100) 4% Manipulating statistics CA provider Desk manager r12.9: Extract, seriously change and load data 300 (33SVD30110) 10% Managing the record atmosphere CA provider Desk supervisor r12.9: Managing the report atmosphere (33SVD30141) 4% creating net Intelligence experiences using InfoView CA carrier Desk supervisor r12.9: constructing net Intelligence reports 300 (33SVD30121) eight% modifying internet Intelligence reviews CA provider Desk manager r12.9: building web Intelligence experiences 300 (33SVD30121) 6% enforcing a customised Universe CA service Desk manager r12.9: Managing the document atmosphere 200 (33SVD30141) 2% creating internet kinds for stories CA service Desk manager r12.9: building internet Intelligence stories 300 (33SVD30121) 2% developing Dashboard Frames the use of internet monitor Painter Product Documentation, container experience2% developing Tabs for report Product Documentation, box event2% Adapting CA provider Desk manager to Your business Practices CA service Desk manager r12.9: alter types and Database 300 (33SVD30071) 6% Adapting the CA service Desk supervisor web client to Your business Practices CA provider Desk manager r12.9: modify varieties and Database 300 (33SVD30071) 6% Customizing Notification strategies Product Documentation, container adventure2% enforcing superior Availability CA carrier Desk manager r12.9: enforcing advanced Availability 200 (33SVD20381) 6%

     

     

     

     

    Objetivos do exame CAT-200

     

    Objetivos do Exame Conteúdo % foco Exploring the CA carrier Desk net Interface CA carrier Desk manager r12.6: service Desk Analyst Operations 200 (33SVD20081) explore the CA provider Desk web Interface• explore the Interface for the stage 1 Analyst function• discover the Interface for the level 2 Analyst position four% creating and looking for Tickets CA carrier Desk supervisor r12.6: carrier Desk Analyst Operations 200 (33SVD20081) Create and search for Tickets• Create Tickets for Incidents and Requests as a degree 1 Analyst• Search Incidents and Create issues and change Orders as a degree 2 Analyst 4% Updating Incidents, issues, and Requests CA carrier Desk manager r12.6: provider Desk Analyst Operations 200 (33SVD20081) replace Incidents, issues, and Requests• Create dad or mum/child Relationships for Incidents, issues, and Requests 2% enhancing and Monitoring trade Orders CA provider Desk manager r12.6: carrier Desk Analyst Operations 200 (33SVD20081) Edit and computer screen alternate Orders• video display CA Workflow and perform activities for exchange Orders 2% Resolving and closing Incidents, issues, Requests, and alter Orders CA provider Desk manager r12.6: service Desk Analyst Operations 200 (33SVD20081) resolve and shut Incidents, problems, Requests, and alter Orders• unravel Incidents, complications, Requests, and alter Orders as a level 2 Analyst• close Incidents, problems, Requests, and change Orders as a stage 1 Analyst four% Administering CA carrier Desk manager CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer CA provider Desk supervisor • define the CA SDM architecture• outline the CA SDM accessories• Describe CA SDM alternate options supervisor• Troubleshoot CA SDM 10% setting up the company information structureCA service Desk manager r12.6: Administration 200 (33SVD20051) set up the business statistics structure• Create and modify Reference statistics• Create and adjust CI assist information• Create and modify commonplace Shared items6% Configuring Incident and problem managementCA carrier Desk manager r12.6: Administration 200 (33SVD20051) Configure Incident and problem administration• Configure Incident and problem control4% Configuring change managementCA carrier Desk manager r12.6: Administration 200 (33SVD20051) Configure alternate administration• Configure alternate administration• Create a metamorphosis class four% Configuring Contacts and businesses CA carrier Desk supervisor r12.6: Administration 200 (33SVD20051) Configure Contacts and groups• Configure Contacts and corporations 6% Configuring safetyCA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Configure safety• explain CA SDM Authentication• Describe role‐based mostly security• identify the Predefined Roles installed with CA SDM• define the ranges of CA SDM safety

     

    • Create entry varieties

    • Create records Partitions

    20% Administering stored Queries CA provider Desk manager r12.6: Administration 200 (33SVD20051) Administer kept Queries• Create kept Queries for the Scoreboard• Create Time-primarily based saved Queries four% Administering Notifications CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer Notifications• allow pastime Notifications• Configure Notification rules • Create Message Templates• Create undertaking Associations

     

    • Create Object Contact Notifications • Create CI Notifications

    Administering service degree Agreements CA provider Desk manager r12.6: Administration 200 (33SVD20051) Administer provider stage Agreements• define SLA components• Create Macros• Create pursuits

     

    • Create service types

    • Create service target Templates

    16% Administering Surveys CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer Surveys• Create Survey Templates 2%

     

     

     

    Onde realizar o Exame

    https://www.webassessor.com/wa.do?web page=publicHome&branding=CATECHNOLOGIES

    https://www.prometric.com/ (revogado)

    hyperlinks:

    http://www.ca.com/us/training/certification.aspx

    http://www.ca.com/us/schooling/accreditations/certification-for-service-desk-supervisor-r12.aspx

     

     

    A informação foi útil? Deixe um comentário.

     




    References:


    Pass4sure Certification Exam Study Notes
    Pass4sure Study Guides and Exam Simulator - shadowNET
    Killexams Study Guides and Exam Simulator - simepe.com.br
    Download Hottest Pass4sure Certification Exams - CSCPK
    Complete Pass4Sure Collection of Exams - BDlisting
    Latest Exam Questions and Answers - Ewerton.me
    Here you will find Real Exam Questions and Answers of every exam - dinhvihaiphong.net
    Practice questions and Cheat Sheets for Certification Exams at linuselfberg
    Study Guides, Practice questions and Cheat Sheets for Certification Exams at brondby
    Study Guides, Study Tools and Cheat Sheets for Certification Exams at assilksel.com
    Study Guides, Study Tools and Cheat Sheets for Certification Exams at brainsandgames
    Study notes to cover complete exam syllabus - crazycatladies
    Study notes, boot camp and real exam Q&A to cover complete exam syllabus - brothelowner.com
    Study notes to cover complete exam syllabus - Killexams.com
    Study Guides, Practice Exams, Questions and Answers - cederfeldt
    Study Guides, Practice Exams, Questions and Answers - chewtoysforpets
    Study Guides, Practice Exams, Questions and Answers - Cogo
    Study Guides, Practice Exams, Questions and Answers - cozashop
    Study Guides, Study Notes, Practice Test, Questions and Answers - cscentral
    Study Notes, Practice Test, Questions and Answers - diamondlabeling
    Syllabus, Study Notes, Practice Test, Questions and Answers - diamondfp
    Updated Syllabus, Study Notes, Practice Test, Questions and Answers - freshfilter.cl
    New Syllabus, Study Notes, Practice Test, Questions and Answers - ganeshdelvescovo.eu
    Syllabus, Study Notes, Practice Test, Questions and Answers - ganowebdesign.com
    Study Guides, Practice Exams, Questions and Answers - Gimlab
    Latest Study Guides, Practice Exams, Real Questions and Answers - GisPakistan
    Latest Study Guides, Practice Exams, Real Questions and Answers - Health.medicbob
    Killexams Certification Training, Q&A, Dumps - kamerainstallation.se
    Killexams Syllabus, Killexams Study Notes, Killexams Practice Test, Questions and Answers - komsilanbeagle.info
    Pass4sure Brain Dump, Study Notes, Pass4sure Practice Test, Killexams Questions and Answers - levantoupoeira
    Pass4sure Braindumps, Study Notes, Pass4sure Practice Test, Killexams Questions and Answers - mad-exploits.net
    Pass4sure Braindumps, Study Notes, Pass4sure Practice Test, Killexams Questions and Answers - manderije.nl
    Pass4sure study guides, Braindumps, Study Notes, Pass4sure Practice Test, Killexams Questions and Answers - manderije.nl
    Pass4sure Exams List - mida12.com.br
    Braindumps and Pass4sure Exams Download Links - milehighmattress
    Exams Study Guides Download Links - morganstudioonline
    Study Guides Download Links - n1estudios.com
    Pass4sure Study Guides Download Links - netclique.pt
    Killexams Exams Download Links - nrnireland.org
    Study Guides Download Links - partillerocken.com
    Certification Exams Download Links - pixelcoding
    Certificaiton Exam Braindumps Download Links - porumbeinunta
    Brain Dumps and Study Guides Links - prematurisinasce.it
    Pass4sure Brain Dumps - nicksmagic.com
    Quesitons and Answers - recuperacion-disco-duro.com
    Exam Questions and Answers with Simulator - redwest.se
    Study Guides and Exam Simulator - sarkic.com
    Pass4sure Study Guides and Exam Simulator - shadowNET
    Killexams Study Guides and Exam Simulator - simepe.com.br
    Killexams Study Guides and Exam Simulator - skinlove.nl
    Pass4Sure Study Guides and Exam Simulator - marinedubai.com/
    Pass4Sure QA and Exam Simulator - brandtsleeper/
    Pass4Sure Q&A and Exam Simulator - risingeagleproductions/
    VCE examcollection and Exam Simulator - starvinmarv/
    Collection of Certification Exam Study Guides - studyguidecourses


    Speed Marketing India (c) 2017