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Approving IBM Tivoli Support PMRs for escalation to the development team.
Approving IBM Tivoli Support engineers access to customer support tickets.
Answer: A, B
The ESR/SR tool is used to open, update and report on PMRs online. Whose responsibility is it to grant and deny access to the ESR/SR?
IBM Tivoli Support
Site Technical Contact
Which information does the IBM Information Center provide?
How to access and download IBM software.
How to change a customer's Primary Contact information.
Task oriented How To instructions and reference material.
Updated information regarding PMRs you have opened with IBM TivoliSupport.
IBM A2010-023 Exam (Assessment: IBM Tivoli Support Provider Tools and Processes) Detailed Information
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To examine your existing skill degree and read A2010-023iness for look at various C2010-023 - IBM Cloud & Smarter Infrastructure aid company equipment and strategies, which you could take a web-primarily based assessment examine.
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variety of questions: 28
Time allowed in minutes: 60
Passing score: seventy nine%
test charge: 30
the place: Pearson VUE on line testing device (link resides outdoor of ibm.com)
Unit area: assessment: IBM systems Middleware - IT provider management
look at various Title: A2010-023 evaluation: IBM Cloud & Smarter Infrastructure assist issuer tools and techniques
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