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7391X - Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement - Dump Information

Vendor : Avaya
Exam Code : 7391X
Exam Name : Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement
Questions and Answers : 68 Q & A
Updated On : Click to Check Update
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7391X Questions and Answers

Microsoft Word - 7391X-Final.html

QUESTION: 61

With Expert Agent Selection (EAS), when is an agent's internal login ID associated with a specific telephone?


  1. when the agent's login ID is administered in the switch

  2. when the agent logs in at that telephone

  3. when the telephone extension is configured on the station form

  4. when the station has Auto Answer enabled


Answer: B


QUESTION: 62

Which three components make up the Elite Multichannel Interaction Data Service suite? (Choose three.)


  1. Virtual Agent

  2. View

  3. XML Server

  4. Multimedia

  5. Voice and Presence


Answer: B, D, E


Explanation:

The Interaction Data Service is the suite name for three Call Center Elite Multichannel products: l Interaction Data Server - Voice and Presence l Interaction Data Server - Multimedia, and l Interaction Data Server - View


QUESTION: 63

A customer with Avaya Aura® Call Center Elite Multichannel is ready to Install and configure Elite Multichannel Reporting. Which step must be performed first?


  1. Create the ASContact database.

  2. Configure Media Director for reporting services.

  3. Configure Microsoft SQL reporting services.

  4. Deploy Application Management services.

Answer: C


QUESTION: 64

The IP services that form on Communication Manager are configured to integrate with which components?


  1. Application Enablement Service with CTI

  2. Avaya Aura® Media Server with media files

  3. Multichannel Agent Desktop with plugins

  4. XML Server and the multimedia database


Answer: A


QUESTION: 65

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call center feature can the customer use to track their defined call types?


  1. Feature Access Codes (FAC)

  2. Least Occupied Agent (LOA)

  3. Call Work Codes (CWC)

  4. Redirection on No Answer (RONA)

  5. Multiple Call Handling (MCH)


Answer: C


QUESTION: 66

A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill. Which statement is true about the configuration of this feature?


  1. The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.

  2. The agent's COS must have the field "Add/remove Agent Skills" set to y.

  3. The supervisor's class of restriction (COR) must have the field "Can Force a Work

    State Change" set to y.

  4. The supervisors COS must have the field "Can Force a Work State Change" set to y.

  5. The supervisors COR must have the field "Add/Remove Agent Skills" set to y.


Answer: E


QUESTION: 67

A user has licenses for 50 agents in their Avaya Aura® Call Center Elite Multichannel application. At a particular time, 30 agents are logged in.

When a new agent logs into a Multichannel Agent Desktop, what can occur?


  1. Call Center Elite Multichannel application displays an error message because the number of licensed agents has exceeded the maximum number allowed

  2. Call Center Elite Multichannel application displays no error message because the maximum number of licensed concurrent agents is not logged in

  3. Call Center Elite Multichannel application displays an error message because the new agent isn’t known in the system

  4. Call Center Elite Multichannel application displays an error message because the number of licensed agents is not the same as the number that are logged in


Answer: B


QUESTION: 68

A call center has eight agents. All of the agents are fluent in English, but four can also speak French. To enable French speaking callers to talk to the appropriate agents, which Call Center Elite feature allows you to maximize the staffing resources?


  1. Multicast Routing

  2. Communication Manager

  3. Call Redirection

  4. Expert Agent Distribution


Answer: B


Avaya 7391X Exam (Avaya Aura Call Center Elite and Call Center Elite Multichannel Implement) Detailed Information

Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
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ACIS - Avaya Certified Implementation Specialist
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AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
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For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
(SSCA).
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
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APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
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Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
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03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
communication issues.
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
Questions?
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
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