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A federal jury in New Jersey has exceeded a setback to Avaya, ruling that it illegally tried to quash competition for carrier on its commercial enterprise communications gadget.
Avaya violated antitrust legislation when it tried to stop Continuant, an IT assist enterprise in Washington state, from presenting put up-assurance guide on Avaya phone techniques and predictive dialers, the jury said in a verdict issued on Friday.
but jurors rejected a majority of Continuant’s claims and awarded the company US$20 million in damages, far under the range it had informed, of roughly $one hundred thirty million to $140 million. because the case comprises a violation of the Sherman Antitrust Act, any award is instantly trebled, in this case to $60 million, observed attorney Anthony La Rocco of k&L Gates, which represented Continuant.
Now that the jury has reached a verdict, Continuant will also ask the court docket for injunctive reduction to stay away from Avaya from monopolizing the market, La Rocco pointed out.
“Our leading aim in submitting our counterclaim practically eight years ago changed into to have the appropriate to compete on a level playing box. Now we will,” Continuant Co-founder and Chief revenue Officer Bruce Shelby talked about in an announcement.
Avaya pointed out it anticipates publish-trial motions and an attraction. It mentioned the verdict doesn’t affect Avaya’s present contracts with its consumers or partners.
the decision within the U.S. District courtroom in Camden, New Jersey, came after a courtroom fight greater than seven years long through which the tables have been grew to become on Avaya, one of the vital world’s largest suppliers of enterprise voice gadget. In 2006, it sued Telecom Labs (TLI), which sold renovation capabilities for Avaya PBXes (inner most branch exchanges), asserting that the enterprise used illegal potential to access its clients’ gadget to work on it. Telecom Labs, later renamed Continuant, countersued with claims that Avaya tried to installation an unlawful monopoly on upkeep of its equipment.
All of Avaya’s claims ultimately were dropped or dismissed, so all that remained have been the antitrust accusations towards Avaya.
The courtroom battle became simply the newest instance of the regularly fractious relationships between IT companies and independent organizations that preserve and repair their items. IBM has faced a couple of lawsuits and executive actions considering that the Nineteen Fifties stemming from issues in regards to the business monopolizing hardware and application. Minicomputer makers statistics everyday and leading computing device dealt with similar considerations, and Kodak has confronted issues around maintenance for its copiers. contemporary years have considered giants together with Cisco techniques and Oracle take robust prison action against agencies that they noted used illegal potential to provide tech aid to users.
equivalent disputes have embroiled the auto carrier trade, where impartial shops have fought to be capable of compete towards car buyers.
Avaya began letting approved resellers give preservation functions around 2000. these days, the enterprise has about eleven,000 licensed enterprise partners around the world and just over 400 of them are certified to deliver upkeep. TLI grew to become one of those protection companions in 2003, however Avaya ended its contract after a couple of months because of a dispute over noncompete phrases, in accordance with courtroom files.
TLI kept providing protection for Avaya users, however to do so it had to work around restrictions on access to the application commands it vital to service its valued clientele’ device. the constraints protected rules on using Avaya’s ODMCs (on-demand renovation commands). TLI talked about these constraints and different movements were illegal attempts through Avaya to create a monopoly on preservation of its products.
organizations may flip to impartial IT aid corporations as a cheaper choice to the supplier or its licensed channel companions, on occasion to lengthen the lifetime of a chunk of equipment after its warranty or prepaid support contract expires. missing out on potential ongoing income is just one motive manufacturers can also object to this. an extra is that if valued clientele have complications after getting provider from an unauthorized assist company, they may blame the seller and hurt its acceptance, spoke of Frost & Sullivan analyst Rob Arnold.
For organizations, there are risks to stepping outside the vendor and its partners for aid, Arnold spoke of. The third-birthday party carrier could be much less costly for a cause. “If there’s a deal, you should consider what’s in that rate,” he spoke of.
Ever considering IBM unfolded the marketplace for support of its mainframes, the hardware protection market has been by and large open to competitors, observed Brooks Hilliard, a specialist and expert witness who has testified in IT aid situations. but as more of the value in commercial enterprise IT items results in software, issues have gotten greater legally complicated, he talked about.
IT companies are attempting quite a lot of criminal capability to handle who can work on their equipment, together with using copyrights on application or manuals, spoke of Edward Naughton, an highbrow property (IP) legal professional at Brown Rudnick LLP. but courts have tried to strike a stability between their claims and the benefits of consumer choice, he referred to.
IP laws can give house owners a monopoly, however it’s always a confined one, he talked about.
“the place do you draw the boundary between the monopoly that we give to encourage the development of IP, and the need to have free competitors?” Naughton observed.
The case isn’t likely to ruin new ground within the legislation surrounding third-birthday party protection, Naughton and Hilliard stated.
“It’s come up loads of times earlier than, and all of these industries have managed to survive,” Naughton observed.To comment on this text and different PCWorld content, consult with our facebook web page or our Twitter feed.
SANTA CLARA, CA--(Marketwired - Feb 18, 2014) - Avaya Inc., these days introduced that it has entered into a definitive contract to sell the IT skilled capabilities (ITPS) consulting neighborhood of Avaya govt options Inc. to Camber company.
The IT knowledgeable capabilities consulting community offers Federal government shoppers with full lifecycle guide services from planning via implementation, operation, upkeep and protection of mission-important techniques. Avaya executive options Inc. is a subsidiary of Avaya.
Camber service provider is a number one company of consulting management services and solutions to the branch of defense, Intelligence community and overseas partners.
The transaction will take the sort of a sale by way of Avaya Inc. of the IT knowledgeable services consulting community of Avaya government options for an mixture purchase cost of $a hundred million. Upon the close of the transaction, Camber will anticipate the IT professional features consulting group's employees, customers and contracts.
Avaya will retain the Federal product earnings and functions groups and consumers with continued center of attention on supplying unified communications, collaboration, contact center and networking solutions to Federal, state and municipal governments. This corporation will proceed doing business with the U.S. govt as Avaya government solutions.
The transaction is anticipated to shut within the subsequent ninety days, field to the satisfaction of general closing situations, including the receipt of indispensable regulatory approvals.
Stifel, Nicolaus & company, incorporated acted as the monetary marketing consultant to Avaya for the transaction.
"here is a pretty good cultural and capabilities suit for the IT knowledgeable capabilities consulting community, our personnel and our customers. Like Avaya, Camber has a respected recognition for stunning performance. together, we are able to raise our potential to help our valued clientele' missions and create growth alternatives for the combined enterprise and our employees."Mike Paige, President, Avaya govt options
"Avaya has all the time had a big presence with Federal, state and native governments and we will continue to supply them with a complete, open stack of items and options. as the IT professional capabilities consulting group and Camber come together, we agree with that the advantage on account of the mixed entity will create many new opportunities in business IT, utility engineering and consulting capabilities serving their markets."Pierre-Paul Allard, SVP of sales and President, container Operations, Avaya
"We at Camber are ready to welcome our new colleagues from Avaya government solutions upon the a success completion of the transaction, and seem to be ahead to constructing our enterprise with the potential that they convey to the table. Avaya and Camber will make every effort to be sure our new consumers and personnel have a seamless event all the way through the transition."Walter Batson, CEO, Camber corporation
Tags: Avaya, Avaya executive options, Camber employer, sale, acquisition, knowledgeable services, Federal, executive, communications
About Avaya Avaya is a worldwide provider of company collaboration and communications options, featuring unified communications, contact facilities, networking and linked capabilities to companies of all sizes worldwide. For greater suggestions, please visit www.avaya.com.
forward-looking Statements definite statements contained during this press liberate are ahead-searching statements. These statements can be recognized by the use of ahead-looking terminology corresponding to "count on," "trust," "proceed," "could," "estimate," "expect," "intend," "may additionally," "may," "plan," "competencies," "predict," "should" or "will" or different identical terminology. we now have primarily based these ahead-looking statements on our latest expectations, assumptions, estimates and projections. while we consider these expectations, assumptions, estimates and projections are within your means, such ahead looking statements are simplest predictions and involve commonplace and unknown dangers and uncertainties, lots of which can be beyond our control. These and other critical elements can cause our precise effects, efficiency or achievements to differ materially from any future consequences, performance or achievements expressed or implied by way of these ahead-looking statements. For a listing and outline of such hazards and uncertainties, please check with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or duty to update or revise any forward-looking statements, whether because of new tips, future movements or otherwise.
comply with Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya connected blog.
Avaya (news - Alert) engage®2019 - Avaya Holdings Corp. (NYSE: AVYA) these days added a new private cloud birth model of its Avaya OneCloud solutions for Unified Communications (information - Alert) as a provider (UCaaS) and make contact with center as a carrier (CCaaS), presenting commercial enterprise businesses with a fast, effortless and automated course to the benefits of cloud communications. the new Avaya OneCloud ReadyNow private cloud choices characteristic preconfigured, per-seat consumption and ordinary bundles of each UCaaS and CCaaS solutions, decreasing risk, charge and complexity from the transition to a cloud platform from on-premise solutions.
The Avaya OneCloud deepest offering is being added as a part of Avaya's new Avaya intelligent Xperiences - or Avaya IX - solution naming structure unveiled this week on the business's annual interact person neighborhood convention. in line with input from customers and partners, the new nomenclature streamlines the business's portfolio of options and displays the wealth of adventure Avaya brings to bear for purchasers as they radically change digitally and circulate their options into the cloud.
With over three.5 million cloud seats and growing to be, Avaya brings event with the entire spectrum of company communications within the cloud, leveraging its main SaaS (information - Alert) capabilities. Avaya OneCloud inner most solutions are customizable, with specialists to aid design, customise and manipulate applications that meet unique and sometimes advanced digital transformation needs.
Many enterprise IT leaders are interested within the benefits of a public cloud providing, corresponding to an opex-primarily based consumption model, flexibility and speed of deployment. handle and protection concerns, together with extra limited manageability and customization alternate options from upstart cloud CCaaS and UCaaS vendors, although, have slowed adoption for the greater implementations. Avaya is taking a flexible hybrid strategy to the cloud with these new solutions to fulfill the wants of small businesses up to the greatest global implementations.
"because the market leader with 145 million strains global, Avaya is choicest equipped to support enterprise purchasers with their critical cloud transition - working at scale and with efficiency you can count on," stated Gaurav Passi, President, Avaya Cloud enterprise neighborhood.
"As a excellent Avaya associate for greater than two a long time, we have viewed the enterprise evolve from voice communications to a strong cloud options issuer, helping valued clientele obtain high stages of flexibility, scalability, and security for lots of their wants," spoke of Steven Bernard, vice president Avaya earnings, Carousel. "We're excited to peer Avaya will now deliver our UC and speak to core valued clientele with cloud-based bundles for even more suitable effectivity, as smartly because the ability to design an atmosphere that helps their desired scalability and consumption wants."
Avaya OneCloud ReadyNow highlights:
groups are developed on the experiences they give, and every day thousands and thousands of those experiences are built via Avaya (NYSE: AVYA). For over one hundred years, we've enabled businesses all over the world to win - by means of growing intelligent communications experiences for consumers and personnel. Avaya builds open, converged and imaginative solutions to boost and simplify communications and collaboration - in the cloud, on-premise or a hybrid of both. To grow your enterprise, we're committed to innovation, partnership, and a relentless focal point on what's subsequent. we are the technology business you trust to assist you deliver Experiences that depend. talk over with us at www.avaya.com.
Cautionary word regarding forward-looking Statements
This document consists of definite "forward-searching statements." All statements apart from statements of historical fact are "forward-looking" statements for applications of the U.S. federal and state securities laws. These statements could be identified by means of forward looking terminology corresponding to "count on," "consider," "continue," "may," "estimate," "are expecting," "intend," "may additionally," "may," "our imaginative and prescient," "plan," "competencies," "preliminary," "predict," "should still," "will," or "would" or the poor thereof or different variations thereof or comparable terminology and include, however aren't restricted to anticipated function releases and statements about future items, expected money rate reductions and statements about increase, change record and enhanced operational metrics. The business has based these ahead-looking statements on its present expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are economical, such forward-searching statements are best predictions and contain accepted and unknown hazards and uncertainties, lots of which can be beyond its manage. The factors are discussed in the enterprise's Registration observation on kind 10 filed with the Securities and trade fee, could cause its genuine results, efficiency or achievements to vary materially from any future results, efficiency or achievements expressed or implied through these ahead-searching statements. For an additional checklist and outline of such dangers and uncertainties, please discuss with the company's filings with the SEC (information - Alert) that are available at www.sec.gov. The enterprise cautions you that the record of important components blanketed in the enterprise's SEC filings may additionally no longer contain all the cloth elements that are vital to you. in addition, due to the fact that these risks and uncertainties, the matters said in the ahead-searching statements contained during this report might also not really occur. The company undertakes no duty to publicly update or revise any ahead-looking commentary as a result of new information, future pursuits or otherwise, except as otherwise required through legislation.
source (information - Alert): Avaya Newsroom
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Notice Type: Combine Solicitation
Posted Date: 14-SEP-17
Office Address: Department of Homeland Security; Federal Emergency Management Agency; Preparedness Branch; Office of Acquisition Management16825 South Seton Avenue Emmitsburg MD 21727
Subject: Telephone Maintenance/Repair
Classification Code: S - Utilities and housekeeping services
Solicitation Number: HSFE20-17-Q-0079
Contact: Sarah J. Huwig-Leister, Contract Specialist, Phone (301) 447-1053, Email [email protected] - Kimberly A Logue, Contracting Officer, Phone (301) 447-1266, Fax (301) 447-1092, Email [email protected]
Place of Performance (address): DHS/FEMANational Emergency Training Center 16825 South Seton Avenue Emmitsburg, MD
Place of Performance (zipcode): 21727
Place of Performance Country: US
Description: Department of Homeland Security
Federal Emergency Management Agency
This is a combined synopsis/solicitation for commercial items/services prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation. Quotes are being requested and a written solicitation document will not be issued. It is incumbent upon contractors to monitor the FedBizOpps web page (https://www.fbo.gov) for any/all subsequent amendments. FedBizOpps also contains an option for automatic notification services. This combined synopsis/solicitation document and the incorporated provisions and clauses it contains are those in effect through Federal Acquisition Circular (FAC) 2005-92. The NAICS code for this requirement is 811213 Telephone equipment repair and maintenance services without retailing new telephone equipment. The size standard is $11.0 million. This acquisition is restricted to small business concerns.
The Department of Homeland Security (DHS)/Federal Emergency Management Agency (FEMA)/National Emergency Training Center (NETC) has a requirement to provide the United States Fire Administration , (USFA) repair assistance and upgrades with its Avaya Communication Server 1000M Multi Group PIV communication system, CS1000 Element Manager, CallPilot voicemail system, CallPilot Application Builder, CallPilot Desktop, CallPilot Reporter server, (TM) Telephony Manager server, and related equipment made by Avaya including software upgrades as they are made available by Avaya. The software is Version: 3621, Release 765 P +.
FEMA will consider proposals submitted by all small business offerors who can provide these services.
The period of performance will be twelve (12) months from effective date of award base period. The award will contain a base period with four (4) each 12 month option periods.
See the attached Statement of Work (SOW), Attachment A, for details.
The quoted price shall represent the total price (fixed price proposed for all services) for the base period as well as a separate total price for each option period. In addition each offeror shall submit a proposed partial payment schedule for consideration and approval by the government. Proposed partial payments shall not exceed one (1) per month. A purchase order in the amount sufficient to cover costs quoted for services specified will be issued to the lowest priced, technically acceptable (LPTA) responsible offeror. Technical and/or administrative questions must be submitted in writing to [email protected] no later than 10:00 a.m. EST, Monday, September 18, 2017. Individual responses will not be given. Responses to all inquiries will be published by amendment to the solicitation and posted to FedBizOpps. Inquiries and information received after the established deadline will not be considered for this particular acquisition. Oral communications are not acceptable in response to this notice. Only written inquiries will be accepted. E-mail questions/inquiries must be in MS Word or Excel format.
This is a combined synopsis/solicitation (HSFE20-17-Q-0079).
Quotations must be submitted electronically. All offers must contain a summary of maintenance services and procedures proposed to successfully complete this requirement. When responding please include the solicitation number HSFE20-17-Q-0079 on the subject line of your email message. All documents submitted must be in MS Word, Excel or PDF format. Total size for all proposal material cannot exceed 10MB. Any file larger than 10MB is too large to be accepted by the FEMA email system. All quotations are due no later than 5:00 p.m. EST, Thursday, September 21, 2017 to the following e-mail address: [email protected]. Receipt of quotations will be acknowledged by return email.
EVALUATION FACTORS FOR AWARD: The Government intends to award a commercial purchase order resulting from this solicitation to the lowest priced, technically acceptable responsible offeror. The intended commercial purchase order will contain a twelve (12) month base period and four (4) each twelve (12) month option periods. The technical and past performance factors, factors A and B below, when combined are approximately equal to price. The factors identified below will be the evaluation factors used to evaluate all offers received. Quotes must be specific in details and clearly identify all the government requirements.
A. Technical - (1) Offerors shall provide in sufficient detail a technical quote that demonstrates the offeror's experience in providing services similar in nature and scope to this requirement, and must be within a 50 mile radius of the NETC Facility located at 16825 South Seton Avenue, Emmitsburg, Maryland 21727. In addition, the quote must meet or exceed each of the requirements identified in the Statement of Work (SOW) provided below. The offeror must demonstrate ability to provide the requested services as described in the SOW. Technical quote shall include a summary of proposed maintenance services and procedures to successfully complete the requirements of the SOW.
Additional Technical Factors for Evaluation:
Demonstrated Knowledge and Experience with the following:
* Avaya Communication Server 1000M Multi Group PIV communication system; * CS1000 Element Manager; * CallPilot voicemail system; * CallPilot Application Builder; * CallPilot Desktop; * CallPilot Reporter server; * (TM) Telephony Manager server;
Avaya trained personnel with Aura, Succession Operational software, CallPilot Messaging with Desktop and My CallPilot applications, TM administration, rls 2.2 programming and applications, Voice over IP (VOIP) programming via Signal Server, and trained in upgrade procedures for large multi-group systems.
Demonstrated experience on a Nortel CS-1000M with FIJI Fiber Junction Interface
Demonstrated experience on Call Pilot Voice Mail and Application Builder (M-Gate connections)
Demonstrated experience with Nortel VoIP
Demonstrated experience with Emerson NetSure 701 Charger/Rectifier/Battery Bank.
Demonstrated experience with Remote Fiber IPE shelves
(2) Offerors must be actively registered with the System for Award Management (SAM) system prior to award per Federal Acquisition Regulation (FAR) 4.1102. Failure to be actively registered will result in disqualification from award consideration. Further information may be obtained at website https://www.sam.gov.
B. Past Performance - Offerors shall provide two (2), past performance references for contracts of similar requirements including size and complexity held within the last five (5) years. Past Performance information shall contain the names and phone numbers of the contracting officer or other individual who can verify past performance information. In the case of an offeror without a record of relevant past performance the past performance will receive a neutral rating, however, offerors with relevant Past Performance that fail to provide it will be removed from consideration for award.
C. Price - Offerors shall provide pricing in response to this solicitation. Fixed pricing for all services identified in the SOW, for the base period and separate pricing for each option period shall be included in the offerors quote. Offer shall include evidence of commercial pricing available to the general public. Payments will be made to the contractor in accordance with the invoice clause that will be included in the contract and will not exceed one (1) payment per month
The offeror's initial proposal shall contain the offeror's best quote from a price and technical standpoint for the base period as well as each of the four (4) option periods. The offeror's quote shall price the base period and each option period separately, identified as follows:
Contract Period-- Quantity-- Unit------ Unit Price-- Total
Base Period-- 12-- Mths-- $-- $ Option Period 1-- 12-- Mths-- $-- $ Option Period 2-- 12-- Mths-- $-- $ Option Period 3-- 12-- Mths-- $-- $ Option Period 4-- 12-- Mths-- $-- $ The Government intends to evaluate offers and award a purchase order without discussions, but reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government reserves the right to make no award as a result of this solicitation.
PROVISIONS AND CLAUSES: All referenced FAR provisions and clauses may be accessed electronically at http://farsite.hill.af.mil/vffar1.htm and HSAR provisions and clauses may be accessed electronically at http://farsite.hill.af.mil/VFHSARA.HTM.
Of the available clauses, the following apply and are incorporated by reference: 52.212-1, Instructions to Offeror -- Commercial Items (Jan 2017). The clause 52.212-4, Contract Terms and Conditions -- Commercial Items (Jan 2017) applies to this acquisition and is incorporated by reference. The clause 52.212-5, Contract Terms and Conditions Required To Implement Statutes Or Executive Orders -- Commercial Items (Jan 2017); 52.233-3, Protest After Award (Aug 1996); 52.222-50, Combating Trafficking in Persons (Mar 2015); 52.222-3, Convict Labor (June 2003); 52.222-21, Prohibition of Segregated Facilities (Apr 2015); 52.222-26, Equal Opportunity (Sep 2016); 52.222-35, Equal Opportunity for Veterans; (Oct 2015); 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014); 52.222-37, Employment Reports on Veterans (Feb 2016); 52.225-1, Buy American Supplies (May 2014); 52.225-2, Buy American Certificate (May 2014); 52.225-3, Buy American Free Trade Agreement-Israeli Trade Act (May 2014); 52.232-18, Availability of Funds (Apr 1984); 52.232-33, Payment by Electronic Funds Transfer System for Award Management(Jul 2013).
The following clauses apply and will be included in full text in any resulting award document: 52.209-10 Prohibition on Contracts with inverted domestic corporations (Nov 2015); 52.217-8 Option to Extend Services (Nov 1999); 52.217-9 Option to Extend the Term of the contact (Mar 2000); Billing Instructions; Invoice Approval; Identification of Government Officials; Invoice Instructions; Notice of Filing Requirements for Agency Protests; NARA Records Management Language for Contracts; HSAR 3052.212-70 Contract Terms and Conditions Applicable to DHS Acquisition of Commercial Items (Sept 2012) ATTACHMENT A September 14, 2017
STATEMENT OF WORK TELEPHONE MAINTENANCE/REPAIR
The United States Fire Administration (USFA) has a requirement for a maintenance contract that provides software technical assistance, support, repair, and replacement of any and all communication parts required in the event of a system failure to USFA Avaya Communication Server 1000M Multi Group PIV communication system, CS1000 Element Manager, CallPilot voicemail system, CallPilot Application Builder, CallPilot Desktop, CallPilot Reporter server, (TM) Telephone Manager server, and related equipment made by Avaya.
This requirement is needed to provide the United States Fire Administration , USFA repair assistance and upgrades with its Avaya Communication Server 1000M Multi Group PIV communication system, CS1000 Element Manager, CallPilot voicemail system, CallPilot Application Builder, CallPilot Desktop, CallPilot Reporter server, (TM) Telephony Manager server, and related equipment made by Avaya. The software is Version: 3621, Release 765 P +. This contract will assure continuity of operations during unforeseen outages with minimum down time. The contract will also provide software upgrades as they are made available by Avaya that will insure USFA's ability to stay current with ongoing technological advancements.
WORK TO BE PERFORMED BY CONTRACTOR
CONTRACTOR QUALIFICATIONS AND REQUIRED TASKS
MINIMUM QUALIFICATIONS. The contractor shall be located within a 50 mile radius of the National Emergency Training Center (16825 South Seton Avenue, Emmitsburg, Maryland 21727) and be a Sapphire status or higher member of Avaya Partnership program. Contractor Technicians shall be Avaya trained with Aura, Succession Operational software, CallPilot Messaging with Desktop and My CallPilot applications, TM administration, rls 2.2 programming and applications, Voice over IP (VOIP) programming via Signal Server, and trained in upgrade procedures for large multi-group systems. This minimum qualification requirement shall remain in effect for the duration of the contract.
REQUIRED TASKS. The contractor shall provide the United States Fire Administration, USFA the following required coverages for the communications system:
24/7/365 provide help-desk technical support to address an "outage".
24/7/365, 15 Minute First Response (telephonic) to emergency calls (generally major outage related) with an on-site visit within two hours, or as the Government makes the site available during routine and non-duty hours. Resolution of the non-performance issue shall transpire within 24 business hours of the contractor's on-site visit. Resolution includes contractor provided required parts.
Two hour First response (telephonic) to non-emergency calls (generally minor outage or technical question related) with an on-site visit by the end of the business day so long as the contractor receives the Government non-emergency call three hours prior to the end of the business day, and, is granted Government site access (routine duty hours) during the Government three hour advance notification lead time period. If the Government notification does not meet the three hour lead time requirement, the contractor shall provide on-site response the next business day when the Government opens for routine duty hours. For example, if the Government calls at 4:00 p.m. on Tuesday, the contractor shall be on-site when the facility opens at 8:00a.m. on Wednesday, to meet this requirement. Resolution of the non-performance issue shall be completed within 48 business hours of the contractor's on-site visit. Resolution includes contractor provided required parts.
The contractor shall provide the Government with 24/7/365 capability to enter on-line technical questions or work requests. In addition, the contractor show provide on-line service ticker tracking so as to enable the Government to track status of an entered on-line technical questions or work request.
On site repair visits during non-business hours shall be coordinated with USFA to guarantee proper access. All service effecting repair or software upgrades that requires system interruption shall be coordinated with the Contracting Officer's Representative (COR), or USFA communication technicians as appropriate to meet system resolution deadlines for major or minor outages.
Any on-site visits for major or minor alarms during normal or off-duty business hours will require prior notification to USFA communication technicians to ensure switch room access.
All software upgrades if available to fix a known issue during the term of the contract shall be performed during non-business hours with a contractor 48 hour advanced written or telephonic notification. Any software upgrades shall be uploaded within seven business days, or as is customarily made available to the commercial marketplace. THE EXCEPTION, will be if and when the upgrade shall necessitate the additional purchase of HARDWARE. In such instances, the contractor shall notify the Government Contracting Officer's Representative within 24 hours of the software availability. In such instances, the Government will procure any hardware under a separate procurement, if the Government should elect to want the given upgrade under this contract. The contractor will then have seven business days to upload the software, or as is customarily made available to the commercial marketplace, once the Government has provided evidence that it has purchased the required hardware.
The contractor shall manage and apply all applicable patches/updates to the covered equipment in coordination with USFA.
The contractor shall replace all defective hardware to include cards and system boards as part of this maintenance coverage. The contractor shall stock all necessary cards and system boards required for repair of the phone system.
The contractor shall also cover under this maintenance plan the Emerson NetSure 701 Charger/Rectifier/Battery bank backup system and call pilot tape backup system and internal modem.
The contractor shall perform quarterly maintenance visits.
Maintenance of actual physical phones is not required under this contract.
The Contractor shall provide maintenance, software upgrades, parts and labor for the following:
* Avaya Communication Server 1000M Multi Group PIV communication system; * CS1000 Element Manager; * CallPilot voicemail system; * CallPilot Application Builder; * CallPilot Desktop; * CallPilot Reporter server; * (TM) Telephony Manager server;
The contract shall include any software releases known to fix or repair an issue or bug within the system.
USFA will provide access to the location of the Nortel system in Building E.
USFA staff will execute the adds, moves, or changes to the existing telephone system.
MISCELLANEOUS. Additional information is as follows:
USFA provides a dial-in modem. The Government will provide any upgrade as required during the term of the contract.
GOVERNMENT REVIEW AND ACCEPTANCE OF DELIVERABLES:
The USFA COR will review the adequacy of any and all replacement parts required during the span of the contract. The Government shall be informed of any software release upgrades prior to the contractor installing. Final acceptance of all deliverables will occur after system installation and implementation of all software/hardware is shown to work within USFA s communication structure.
CONTRACTOR POINT OF contact: The contractor shall provide a primary and secondary point of contact within 10 business days of contract award. This includes names, phone number(s) and e-mail addresses. The primary point of contact shall provide required ongoing communication as required to ensure Government continuity. Attachment B: USFA Nortel PBX Information
USFA Nortel PBX Information
MAINTENANCE COVERAGE for the MERIDIAN 1000M MULTIGROUP COMMUNICATIONS SYSTEM
* SYSTEM PRORERTIES: * Nortel 1000M Multigroup system located in Bldg E-007 Operation software - Succession 7.65 * FNF Fiber packet * CP PIV - Pentium M 1.1 GHz processors IP Successions Kit with Signal Server
* CONNECTIVITY: Fiber Remote IPE Module located in Bldg J-basement
* Base systems - 1 * PRI / Trunk Seats - 184 * Mail Seats - 838 * Voice Seats - 1630 * OTM Seats * ACD Seats 60 * Symposium Seats * Processors / Signaling Servers 3 * MIRAN Application Processors * MIPCD Application Processor Ports * MICB Application Processor Ports 2 * Digital /IP Telephones 1 * Analog Devices (labor only) * SEB Monitoring * Avaya/Nortel Software Support (PASS) 1 * Paging Systems * Channel Service Units 4
* Call Pilot Voice Mail system: Version 5.00.41.167 * Total mailboxes built: 893 * Capability: 3500 * Recording Hours Capability: 2400
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