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642-241 - Unified Contact Center Enterprise Design (UCCED) - Dump Information

Vendor : Cisco
Exam Code : 642-241
Exam Name : Unified Contact Center Enterprise Design (UCCED)
Questions and Answers : 278 Q & A
Updated On : March 25, 2019
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642-241 Questions and Answers

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642-241 Unified Contact Center Enterprise Design (UCCED)

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642-241 exam Dumps Source : Unified Contact Center Enterprise Design (UCCED)

Test Code : 642-241
Test Name : Unified Contact Center Enterprise Design (UCCED)
Vendor Name : Cisco
Q&A : 278 Real Questions

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Cisco Unified Contact Center Enterprise

M-conception community Releases vREALM Powered by way of Cisco Voice & Unified Communications | killexams.com Real Questions and Pass4sure dumps

la, CA, February 27, 2019 --(PR.com)-- M-concept neighborhood, a leader in delivery of private know-how infrastructure and managed capabilities has introduced a new product offering, vREALM, a single-tenant deepest cloud provider supplying managed Cisco’s Voice & Unified Communications enterprise VoIP and make contact with center. utilizing their proprietary cloud model, CapEx-as-a-carrier™, M-idea promises an entire managed Cisco UC networking stack, On-Prem or Privately hosted with cloud redundancy, on a price-per-consumer basis.

Blurring the strains between CapEx and OpEx. M-idea provides a completely managed deepest single-tenant hosted solution. vREALM offers you the monthly subscription plan of a public VoIP provider with the satisfactory, privacy, protection and commercial enterprise Cisco hardware and software that only a boutique reseller can offer customarily on a CapEx groundwork. There are no up-entrance expenses, just a manageable month-to-month charge.

“This new product sets us other than our competition,” states Chant Vartanian, Chairman and Chief method Officer of M-concept. “vREALM is the Hosted VoIP answer that alterations the IT consumption paradigm. we can seriously change your business verbal exchange and in the reduction of costs with an enterprise grade voice, video and collaboration answer that simplest Cisco can present.”

About M-concept community (www.M-TheoryGRP.com)

M-concept’s mission is to disrupt the ordinary methodology of know-how acquisition. As a dynamic rising growth business, they purpose to deliver inventive technology solutions that serve dissimilar verticals corresponding to Finance, IT, Healthcare, venture neighborhood, Manufacturing, application, company features, entertainment, prison, Gaming, and Telecommunications. in comparison to public cloud and standard infrastructure-as-a-provider (IaaS) processes, CaaS presents two simple distinctions. First, M-theory offers custom-developed, single-tenant inner most clouds. This potential customers can be certain their environments are absolutely aligned with their particular security policies and compliance mandates - and keep away from the dangers linked to multi-tenant environments. 2nd, these private clouds will also be delivered any place the client requires, whether on their premises, in M-idea’s information facilities, in a colocation atmosphere or some other facts center they choose.

Cisco rolls out Cisco commercial enterprise contract for software | killexams.com Real Questions and Pass4sure dumps

application is now dominating IT spending.

My analysis suggests that the mixture of SaaS and on-premises software is now a $650 billion market that has seen a gradual growth of 6 % once a year during the last five years. today, just about all areas of IT are sold at least partly as application, together with purposes, security, storage and community infrastructure. application is agile, makes it possible for fast innovation and is a key element of digital transformation.

here is one reason commercial enterprise agreements (EAs) for application have become increasingly widespread with corporate patrons. commercial enterprise agreements are utility site licenses that are issued to a large business that brings consistency to pricing and makes it possible for for the widespread use of the software during the business. EAs have become a standard option for practically every enormous application enterprise nowadays.

+ also on community World: Has Cisco damaged out of the community hardware field? +

utility buying may also be extremely complex, as businesses need to navigate in the course of the quagmire of diverse alternatives and utilization suggestions. ZK analysis has discovered that license complexity motives businesses to exceed their budgets by way of an ordinary of 28 p.c each year. additionally, “truing up” licenses is time drinking, expensive and often includes penalties and retroactive costs.

Many companies have instructed me that the large utility providers frequently use the danger of a application audit as a way to drive agencies to improve software before they're able to. In different words, the advanced application licensing in vicinity holds the consumer hostage to the whims of the seller. This may also now not seem to be reasonable, nevertheless it is all too commonly the norm in the utility world. consumers want and want a less complicated means of buying software, which is why software subscription salary grew 19 percent from 2015 to 2016 and now totals $one hundred fifty billion, with forty five p.c of corporations now the usage of commercial enterprise utility agreements once they buy cloud capabilities.

Cisco is an organization that most think of as being hardware centric, however it has abruptly been changing to a utility mannequin. In 2015, the company added its Cisco ONE pricing constitution for some items and then prolonged it to safety at the end of 2016. Cisco ONE easily decoupled the paying for of hardware and application. additionally, the collaboration crew has simplified paying for via distinct bundles, such because the Cisco person join License (CUCL) and the Cisco Unified Workspace License (CUWL). despite the fact, the enterprise has not ever had a simple, go-architecture enterprisewide option for its shoppers.

This week, Cisco announced its new enterprisewide agreement, which is designed to assist its customers simplify the management of Cisco application and get probably the most of their expertise investments. Cisco has many software items, and the Cisco EA may still exchange the manner customers purchase, installation, undertake and improve the expertise. 

essentially the most enjoyable and beneficial aspect of Cisco EA is the way it enables valued clientele to tackle boom without problems and cost effectively with its 20 percent boom allowance and “genuine ahead” provision. valued clientele can use the 20 p.c boom toward unforeseen increased wants devoid of penalty or having to buy greater licenses. also, the place practically every other software seller handles the actual up technique with a periodic evaluation after which bills retroactively for over usage, Cisco offers actual forward as an alternative.

The Cisco EA seems very professional consumer in that if the 20 % allowance is passed, the proper ahead provision means there might be no retroactive fees or different charges. as a substitute, the contract will be revised firstly of the next billing length. I’m not fully aware of every other software corporations EA policies, however Cisco’s proper ahead (versus authentic up) seems to be wonderful in the trade.  

Cisco EA covers a large set of items and help capabilities across its portfolio. These consist of:

  • Collaboration: Cisco Spark Flex Plan, Cisco Unified Communications Suite, Cisco assembly Server add-on Suite, Cisco WebEx On-Premises Suite and others
  • Infrastructure: contains Cisco’s infrastructure and data core technologies delivered via Cisco ONE software suites: Switching, instant, WAN, facts core Networking, information core Cloud and Compute, among others
  • protection: email protection Suite, Cloud and net security Suite, policy and Visibility Suite and protection essentials Suite
  • The Cisco EA additionally gives a degree of flexibility to its purchasers, because it permits them to set up their software on premises, in the cloud or hybrid. Cisco isn’t attempting to dictate how consumers install their software—that’s up to the company—so Cisco EA turned into designed to accommodate any category of deployment mannequin. also, valued clientele can add application suites to their Cisco EA contract when vital and port licenses from current hardware to new hardware.

    also, organizations with lively utility guide functions (SWSS) are in a position to add any new points or innovation that Cisco offers within the suite over the contract term (three-5 years). To support valued clientele take into account what they’ve purchased, Cisco EA includes entry to an online portal that indicates what licenses have been purchases, once they have been deployed and when the renewal dates are. here's far sophisticated to the “spreadsheet management” that many clients use.

    As businesses seem to be to develop into increasingly agile and digital, they're going to rely heavily on their software investments. Cisco has talked the talk of being a utility company for years, and with the lengthy overdue Cisco EA, it’s finally strolling the walk as it provides an easy, bendy way to make use of Cisco technology from a single enterprisewide agreement. here's something each Cisco consumer of any big size should be .

    join the community World communities on fb and LinkedIn to comment on issues which are exact of intellect.

    Cisco Unified Contact core enterprise: interior the IP contact middle | killexams.com Real Questions and Pass4sure dumps

    The cover of the book 'Cisco Unified Contact Center Enterprise' by Gary Ford, published by Cisco Press. This chapter excerpt details the various products in the Cisco Contact Center suite, what differentiates Cisco Unified Contact Center from Cisco Unified Intelligent Contact Manager (UICM), the proper use cases for Cisco Unified Contact Center Enterprise (UCCE), Unified Contact Center Hosted (UCCH) and Unified Contact Center Express (UCCX), and more.call centers have modified somewhat just a little from the early days of private branch exchange (PBX)-based setups designed basically for easy incoming call administration. modern-day extra totally featured contact centers, developed on computerized call distributor (ACD)- and IP-primarily based systems, aid the receipt and clever routing of inbound sessions via an array of unified communications (UC) technologies, together with immediate messaging, video conferencing and collaboration features.

    Managing the IP contact center -- specifically for corporations with assets distributed throughout many sites, which might necessitate a virtualized name core strategy -- requires a powerful, scalable, integrated product suite geared up to instantly and without difficulty route voice and video calls throughout distinct websites in line with complex company guidelines. Cisco believes it will probably offer commercial enterprise consumers simply that classification of solution -- a strong portfolio that cannot best meet the usual requirements of average call-coping with, however additionally give a wide variety of advanced, IP-based solution elements.

    in this excerpt of a chapter from Cisco Unified Contact core commercial enterprise, creator Gary Ford breaks down the quite a lot of products in the Cisco Contact middle suite, which share a code base however can serve very distinctive roles, depending on a consumer's telephony necessities.

    Ford explains what differentiates Cisco's Unified Contact center offering from its Unified intelligent Contact manager platform, as neatly because the relevant use situations for Cisco Unified Contact center business (UCCE), Unified Contact center Hosted (UCCH) and Unified Contact core express (UCCX). He also details the benefits and lines of the certain products that make up the Cisco Unified Contact middle commercial enterprise and other Cisco contact core suites, including Cisco Agent computing device, Cisco Unified cellular Agent, Cisco Unified consumer Voice Portal and lots greater.

    down load the PDF of this chapter excerpt on Cisco's Contact middle portfolio from the publication Cisco Unified Contact core commercial enterprise.

    Reproduced from the ebook Cisco Unified Contact middle enterprise with the aid of Gary Ford (ISBN-10: 1-58714-117-5; ISBN-13: 978-1-58714-117-1). Copyright 2011, Cisco Press. All rights reserved. For greater assistance about this and different similar titles, discuss with Cisco Press.

    in regards to the booklet:

    In Cisco Unified Contact core enterprise, creator Gary Ford presents the guidance you deserve to optimally configure and manage Cisco Unified Contact middle commercial enterprise in any atmosphere. Ford brings greater than 13 years of fingers-on event in designing, deploying and retaining Cisco telephony and get in touch with middle options to his coverage of the enterprise and hosted models of Cisco Unified Contact middle. He also covers why Cisco Unified Contact core commercial enterprise's individual features work the manner they do and the way to operate key projects in Cisco Unified Contact center business.

    read Cisco Unified Contact center commercial enterprise to be trained more concerning the following:

  • The specifics of the Cisco Unified Contact center product portfolio and platform structure;
  • Configurations that may help get rid of error and in the reduction of downtime;
  • Monitoring and troubleshooting UCCE methods;
  • choosing the right deployment mannequin -- single-website, multisite or clustered -- in your atmosphere;
  • UCCE deployment and software configuration, including coaching, planning, design and implementation;
  • imposing average, existing-era and next-generation call routing;
  • learning optimal practices for name circulate scripting;
  • realizing UCCE's nodes and disbursed techniques;
  • building a clear device startup sequence;
  • Designing, imposing and delivering Cisco Unified Communications manager and Unified IP Interactive Voice Response solutions;
  • efficaciously developing and managing UCCE databases;
  • employing UCCE's reporting tools;
  • growing superior functions with records-driven routing;
  • protecting any UCCE deployment, including older models;
  • the usage of a optimal practices troubleshooting methodology; and
  • getting to know helpful, little-ordinary Cisco diagnostic equipment.

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    Bright Pattern Announces Partnership with Paxyl Solutions to Provide Leading-Edge Contact Center Technologies | killexams.com real questions and Pass4sure dumps

    No result found, try new keyword!Feb. 5, 2019 /PRNewswire-PRWeb/ -- Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with Paxyl Solutions, a specialist in omnichannel contact ...

    Advanced Customer Experiences Happen Contextually In Real Time | killexams.com real questions and Pass4sure dumps

    As more and more e-commerce happens online, how can service providers deliver more contextual options for consumers? says, Patrick Joggerst, Executive Vice President, Ribbon Communications

    Traditional contact centers are being transformed into modern customer engagement platforms as consumers’ behaviors are moving more and more to mobile, social, web, and cloud.

    What does this mean?

    Instead of dialing a traditional toll-free number, consumers are happier when their experiences are intuitive, engaging, contextual, simple, and more immediate.

    When they buy a new product - for example, a smart TV - and confront challenges setting it up (let’s say pairing a Bluetooth headset or adding the TV to their home Wi-Fi network) they appreciate a means to reach an expert to help troubleshoot, compared to reading through dense set-up instructions. Wouldn’t it be great if the manufacturer or the retailer could offer connectivity to an experience center, where the question is routed to an expert and resolved instantly?

    When consumer is having a hard time putting together a bedroom set that he or she bought online and that was delivered in a series of boxes, it’s easier for them to snap an image of the QR code on the set-up instructions and initiate a video chat with an expert. Within seconds, the expert (a brand ambassador) will explain how to put the pieces together, and leave the customer satisfied with the service and the purchase.

    This contextual service can now be delivered over the web, including connecting experts in health insurance companies to customers with questions regarding their benefits. When a customer goes to the insurance company’s site to check on a benefit before scheduling a procedure, he or she can initiate a chat, a voice call, or even a video session with one click on the relevant content section, rather than having to spend time searching and guessing.

    Another example would include medical assistants, who can interact with insurance companies to get their questions answered (on behalf of their patients) in seconds, versus through traditional methods of communication - such as email - which could slow down and complicate the process. In real time, multi-party calls can be setup and documents shared, to quickly get to the root of the issue and ensure everyone is looking at the same document.

    While some may argue that the future of service is self-service, I believe it is delivering tiered services to a consumer with an option for more personal, interactive experience. Brands understand this, as their goal is to create a bond with their consumers by delivering awesome, well-trained, and well-equipped customer service experts not to just solve their problems, but to sell more services, and simply make the customers’ experiences better.

    Also Read: Build Your Customer Engagement Game Plan and Ace CX in 2019

    For many Communications Service Providers (CSPs), traditional toll-free calls to their call centers are the backbone of their business. But many CSPs are now also realizing they need their call center agents to do more than just manage customer experiences through voice calls. CSPs have substantial new opportunities to bring better customer experience platforms to their enterprise customers by offering omnichannel, cloud-based, mobile-native, and web-friendly real-time experience platforms.

    “The customer experience is more paramount now than ever,” says Robin Gareiss, president of Nemertes Research, which recently completed a study on Digital Customer Experience (DCX). “Customers have the power to make or break companies through social media posts and web reviews. At the same time, savvy companies with the right mix of DCX technologies can craft a compelling experience that results in happier customers, reduced costs, and increased revenue.”

    The 2018-19 Digital Customer Experience research study includes insights from 697 IT and business leaders on how they measure success using DCX products and services, along with case studies and organizational strategies.

    “In order to outperform competitors, organizations must hire Chief Customer Officers,” Gareiss says, adding that only 25 percent of organizations have CCOs today. “Companies with CCOs are significantly more successful at their DCX strategies than those who have not made this function an executive position.”

    CCOs develop the DCX strategies for their organizations. In doing so, they consider which technologies and technology partners can help them to truly transform how they engage with their customers—ultimately achieving pre-established business goals around revenue, costs, customer ratings, and more.

    According to this must-read study, only 36 percent of the enterprises participating actually had a customer experience strategy as of mid-year 2018. However, plans are underway to develop them. 23 percent planned to develop a customer experience strategy by the end of 2018, and another 26 percent by the end of 2019.

    According to Gareiss, “DCX strategies are high on the priority lists for C-level executives, and that’s the main factor driving the attention toward developing the strategies. Though only a quarter of companies have CCOs now, another 37 percent plan to hire one by 2019, and another 22 percent are evaluating such a move.”

    Gareiss added, “The study also found that the DCX projects with the biggest return on investment included customer-facing digital channels, automated customer-facing workflows, and mobile-enabled customer interactions.”

    In addition to more satisfied customers, the increased focus on DCX can also enhance the brand and streamline the contextual interactions process. Enterprises can leverage the data collected during the engagement to conduct “pattern analysis”.  By understanding the reasons behind particular or common problems, it allows for faster responses to these issues and provides companies the ability to identify areas in which design or instruction changes need to be implemented to lessen or eliminate the issue.

    Also Read: What is Customer Experience: An A to Z Guide

    With real-time communications capabilities, including messaging, voice, video, screen sharing, co-browsing and more, CSPs are working with brands and the contact center business process outsourcing providers to create amazing experiences, which embed Artificial Intelligence (AI), provide instant assistance to agents making it easier for them to serve customers, provide routing and reporting, and doing all of this while addressing increasingly complex regulatory requirements. Compliance in industries, where private information is shared or financial transactions are processed, is growing, and having a fully secure set of real-time communications solutions is the key.

    With DCX being a major focus for companies moving forward, customer experiences in the future will almost certainly improve too, hiding complexity from consumers, while running sophisticated and intelligent software platforms in the background, which would inform brands on how they can create better products, services, businesses and experiences for their customers – built on loyalty and competing more aggressively by being more engaging.

    Vertical Communications Joins 8x8 Channel Partner Program to Expand Its Best-Of-Breed Cloud Communications Portfolio | killexams.com real questions and Pass4sure dumps


    8x8, Inc. (EGHT), a leading cloud provider of voice, video, collaboration and contact center solutions for over one million users worldwide, today announced Vertical Communications® has joined its strategic channel partner program. The partnership will allow companies to migrate their business to the cloud and communicate faster and smarter to exceed customer expectations.

    Vertical Communications will offer 8x8’s services through its nationwide footprint of direct sales and support offices. Vertical supports thousands of customers across the country with their unique “One Vertical” solution. By offering a complete line of data and wide area networking services, phones, and cloud services, Vertical is able to take responsibility for a business’ complete communications solution from end to end. The “One Vertical” solution is designed by Vertical’s industry-leading solutions team and delivered by Vertical’s award-winning implementation organization. The result is a superior customer experience.

    “Vertical selected 8x8 as our partner because they’re at the top of the market, providing companies with a cutting-edge technology platform, while simultaneously focusing on the security and reliability of their solutions,” said Peter Bailey, CEO of Vertical Communications. “With 8x8, we can deliver a single source for a complete communications platform, which simplifies the engagement model and provides a better solution for our customers.”

    This new partnership will enable Vertical to combine its award-winning design, implementation, and support services with 8x8 X Series. Launched in 2018, 8x8 X Series helps businesses transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact center, and one system of intelligence on a single cloud-based technology platform.

    8x8's global channel enablement program continues to grow with more than 400 partners and 10 strategic masters participating since its inception in August 2017.

    “The key to effectively scaling a channel program is to be highly selective in the companies you choose as partners. Vertical Communications has a proven service and support infrastructure that will provide an outstanding customer experience to companies moving to enterprise cloud communications with 8x8 X Series,” said John DeLozier, Vice President & Channel Chief, 8x8. “Their national scale, industry-specific expertise, and sophisticated technical staff make them uniquely qualified to help more businesses transform both their employee and customer experience with 8x8.”

    8x8 X Series was recently recognized by Gartner as a Leader in the 2018 “Magic Quadrant for Unified Communications as a Service, Worldwide”1 for the seventh consecutive year, and positioned as a Challenger in the 2018 “Magic Quadrant for Contact Center as a Service, North America”2 for the fourth year in a row.

    8x8 also recently won Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award for 8x8 X Series.

    About Vertical Communications

    Vertical Communications, Inc. is a leading provider of communications platforms and applications that enable critical business workflows for enterprises across a variety of industries including retail, automotive, health care and hospitality. Our cloud and hybrid voice, WebRTC, mobility, messaging and collaboration solutions help some of the world’s most successful companies improve efficiencies in daily operations, drive sales and deliver a superior customer experience. Vertical’s award-winning products and solutions, combined with our highly customer-focused engagement model, make us a strategic partner for businesses looking to transform their operations with communications technology. For more information about Vertical Communications and our complete line of products built for How We Work Today, visit www.vertical.com.

    About 8x8, Inc.

    8x8, Inc. (EGHT) cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact center and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.

    Story continues

    8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.

    [1] Gartner “Magic Quadrant for Unified Communications as a Service, Worldwide” by Daniel O’Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, Mihai Nguyen, October 10, 2018.

    [2] Gartner "Magic Quadrant for Contact Center as a Service, North America" by Drew Kraus, Steve Blood, Simon Harrison, Daniel O’Connell, October 17, 2018.

    Gartner Disclaimer

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    View source version on businesswire.com: https://www.businesswire.com/news/home/20190122005282/en/

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