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642-105 - Implementing Cisco Unified Messaging - Dump Information

Vendor : Cisco
Exam Code : 642-105
Exam Name : Implementing Cisco Unified Messaging
Questions and Answers : 274 Q & A
Updated On : December 10, 2018
PDF Download Mirror : 642-105 Brain Dump
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642-105 Questions and Answers

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642-105 Implementing Cisco Unified Messaging

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642-105 exam Dumps Source : Implementing Cisco Unified Messaging

Test Code : 642-105
Test Name : Implementing Cisco Unified Messaging
Vendor Name : Cisco
Q&A : 274 Real Questions

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Cisco Implementing Cisco Unified Messaging

Cisco Unified Communications supervisor Overview | killexams.com Real Questions and Pass4sure dumps

by means of: Dennis Hartmann

provider issuer takeaway: Cisco Unified Communications manager (CUCM) is the call routing and signaling element of the Cisco Unified Communications answer. This component to the chapter excerpt from the e-book imposing Cisco Unified Communications manager, half 1 will supply an overview of the brand new aspects, as neatly as the potential necessary to set up, configure and install a Cisco Unified Communications solution.

download the .pdf of the chapter right here.

Cisco Unified Communications (UC) is an IP-primarily based communications system integrating voice, video, records, and mobility products and purposes. It makes it possible for greater valuable, at ease communications and can seriously change the way by which we talk. UC represents a communications paradigm shift like that of the invention of the telegraph. UC gets rid of the geographic barriers of effective communications through the use of voice, video, and facts integration. enterprise can be performed with a fluidity that progresses and evolves with you. information has been at our fingertips for a very long time, but UC permits the sharing of this counsel to create potential and cost.

Cisco UC is a part of an integrated solution that includes community infrastructure, protection, mobility, community administration products, lifecycle services, bendy deployment and outsourced administration alternatives, end-person and associate financing programs, and third-celebration communication functions.

Cisco UC can drastically trade the final analysis of company by way of developing more advantageous communications without dropping the personal nature of a face-to-face conversation. more positive verbal exchange ends up in decreased time to market and nimble transformation of company processes through collaboration.

Cisco UC answer ComponentsThe Cisco UC strategy encompasses voice, video, and facts site visitors within a single community infrastructure. Cisco UC equipment is in a position to managing all three site visitors forms and interfacing with all standards-based mostly network protocols.

Cisco IP Communications represents a new method of offering UC performance to enterprise purchasers. instead of offering a set of disjointed items with individual unencumber dates, testing methodology, and documentation, Cisco UC is a coordinated release of an integrated set of items that are established, documented, and supported as a gadget.

determine 1-1 illustrates the four general layers of the Cisco UC voice infrastructure mannequin and the accessories that make up the layers.

The accessories of the general layers are as follows:

  • Infrastructure layer: The infrastructure includes routers, switches, and voice gateways. The infrastructure layer incorporates information, voice, and video between all community gadgets and purposes. this accretion additionally gives high availability, management, nice of service (QoS), and network protection.
  • name handle layer: The call manage layer gives for call processing, machine manage, and administration of the dial plan and contours. name manage will also be supplied via a CUCM, CUCM express, or CUCM enterprise edition (CMBE). This publication focuses on the CUCM product, which is well-nigh identical to the Cisco Unified CMBE. call processing is bodily impartial from the infrastructure layer. as an example, a CUCM, Cisco Unified CMBE, or CUCM categorical in San Jose can system name handle for a tool bodily determined in Chicago.
  • functions layer: applications are independent from name-manage capabilities and the physical voice-processing infrastructure. purposes, including those listed right here, are integrated through IP, which allows the functions to dwell anywhere inside the network:
  • Voice mail, built-in messaging, and unified messaging purposes are supplied through Cisco cohesion, Cisco unity specific, or Cisco team spirit Connections items.
  • Contact centers of various sizes will also be developed with Cisco Unified Contact middle and Cisco Unified Contact middle specific.
  • Cisco Unified MeetingPlace and MeetingPlace express are medium- to huge-scale conferencing servers that support video integration. The MeetingPlace product integrates lecture-vogue conferences with scalable collaboration and control equipment. Cisco Unified MeetingPlace categorical is positioned to the small to medium-sized businesses. MeetingPlace express is the successor of the Cisco convention Connection server.
  • Cisco Emergency Responder (ER) enhances the present emergency functionality provided by using CUCM. Cisco ER gives physical location updates for cellular gadgets to guarantee that emergency calls to the general public security answering factor (PSAP) are safely routed to the PSAP in cost of emergency calls for that site. Cisco ER identifies the caller place and maps all calls from that physical vicinity to an emergency line identification number (ELIN) by using ordinary automatic quantity identification (ANI)/caller identification (CLID). The ELIN is registered with the PSAP as an Emergency Response location (ERL). Deploying this capability helps make sure greater helpful compliance with prison or regulatory tasks, thereby cutting back the lifestyles and liability risks related to emergency calls.
  • The Cisco Unified Presence server collects assistance in regards to the availability and communications capabilities of a person and provides this tips to watchers of the user as a status indication. The repute guidance includes the person's communications machine availability. for instance, the user may be obtainable by means of cellphone, video, web collaboration, or videoconferencing.
  • regular protocol interfaces, together with Telephony utility Programming Interface (TAPI), Java Telephony software Programming Interface (JTAPI), standard Object access Protocol (cleaning soap), Q.SIG, H.323, Media Gateway manage Protocol (MGCP), and Session Initiation Protocol (SIP) can be found to help third-party functions.
  • Endpoints layer: The endpoints layer brings applications to the person, whether the end equipment is a Cisco IP cellphone, a pc the usage of a utility-primarily based phone, or a communications client or video terminal. Cisco UC gives multiprotocol support for Skinny client handle Protocol (SCCP), H.323, MGCP, and SIP.
  • Cisco UC network

    The Cisco UC device can provide absolutely built-in communications, converging voice, video, and information over a single community infrastructure the use of requisites-primarily based protocols. The Cisco UC equipment grants unparalleled performance and capabilities to address existing and emerging communications needs in the enterprise atmosphere, as illustrated by using the network topology in determine 1-2.

    The Cisco UC product suite is designed to optimize performance, cut back configuration and upkeep requirements, and supply interoperability with a whole lot of other applications. It provides this skill while protecting high availability, QoS, and safety.

    The Cisco UC device integrates the following principal communications technologies:

  • IP telephony: IP telephony refers to know-how that transmits voice communications over a community the use of IP specifications. Cisco UC contains a wide array of hardware and software items akin to name-processing brokers, IP phones, voice-messaging techniques, video gadgets, conferencing, and many different purposes.
  • customer contact center: Cisco Unified Contact middle items are a combination of approach and structure to revolutionize name core environments. Cisco Unified Contact middle promotes efficient and helpful consumer communications across huge networks through enabling companies to attract from a broader latitude of supplies to provider shoppers. These elements include access to a huge pool of brokers and varied channels of communique and client self-help tools.
  • Video telephony: The Cisco Unified Video potential items enable precise-time video communications and collaboration the usage of the identical IP community and phone-processing agent as Cisco UC. Cisco Unified Video abilities does not require special conclusion-person practicing. Video calling with Cisco Unified Video knowledge is as convenient as dialing a mobile quantity.
  • rich-media conferencing: Cisco Unified MeetingPlace creates a virtual assembly atmosphere with an integrated set of IP-based tools for voice, video, and internet conferencing.
  • Third-party applications: Cisco works with main-facet corporations to supply the broadest alternative of inventive third-celebration IP communications purposes and products concentrated on critical enterprise wants similar to messaging, client care, and personnel optimization.
  • CUCM FunctionsCUCM extends business telephony features and features to packet telephony network contraptions. These packet telephony network devices consist of Cisco IP phones, mediaprocessing gadgets, VoIP gateways, and multimedia applications. additional statistics, voice, and video features, akin to converged messaging, multimedia conferencing, collaborative contact facilities, and interactive multimedia response techniques, have interaction with the IP telephony answer through the CUCM utility programming interface (API).

    CUCM gives these services:

  • call processing: call processing refers back to the comprehensive manner of originating, routing, and terminating calls, including any billing and statistical collection techniques.
  • Signaling and gadget handle: CUCM units up the entire signaling connections between name endpoints and directs devices akin to phones, gateways, and conference bridges to set up and tear down streaming connections. Signaling is also referred to as call manage and make contact with setup/call teardown.
  • Dial plan administration: The dial plan is a collection of configurable lists that CUCM uses to function call routing. CUCM is liable for digit evaluation of all calls. CUCM allows for users to create scalable dial plans.
  • mobile function administration: CUCM extends capabilities such as grasp, switch, ahead, convention, pace dial, redial, name park, and many other facets to IP telephones and gateways.
  • listing features: CUCM uses its own database to keep user tips. user authentication is carried out in the community or in opposition t an exterior directory. listing synchronization allows for centralized user administration. listing synchronization enables CUCM to leverage clients already configured in a company-broad listing. Microsoft energetic listing (2000 and 2003), Netscape four.x, iPlanet 5.1, and sun ONE 5.2 directory integrations are supported. The local CUCM database is a lightweight directory entry Protocol (LDAP)-compliant database (LDAPv3) part in the IBM Informix Database Server (IDS).
  • Programming interface to exterior purposes: CUCM provides a programming interface to exterior functions reminiscent of Cisco IP SoftPhone, Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), Cisco very own Assistant, Cisco Unified very own Communicator, and CUCM Attendant Console.
  • Backup and repair equipment: CUCM provides a catastrophe healing system (DRS) to returned up and repair the CUCM configuration database. The DRS gadget also backs up call particulars statistics (CDR), call management facts (CMR), and the CDR analysis and Reporting (car) database.
  • figure 1-3 suggests IP telephones that logically register with probably the most CUCMs within the cluster. numerous CUCM servers share one database, and the cell continues an active connection to each the fundamental and backup CUCM server. The figure shows the phone's logical TCP/ IP connections to the basic server.

    CUCM Signaling and Media Paths

    CUCM uses SIP or SCCP to speak with Cisco IP telephones for name setup and teardown and for supplementary provider projects. After a call has been set up, media exchange occurs directly between the Cisco IP phones across the IP community, the use of the precise-Time Transport Protocol (RTP) to raise the audio. CUCM is not involved in a name after the name has been installation. If the CUCM server had been unplugged right through the length of the call, users would now not word except they tried to use a function on the mobile. CUCM is worried only in name setup, teardown, and contours. If the CUCM server that installation the name have been down throughout a dialog, end clients would see a message indicating "CM Down, features Disabled" on the liquid crystal display display of the IP mobile.

    instance: primary IP Telephony call

    determine 1-4 illustrates a consumer at telephone A putting a name to telephone B. at first of a name, a person at IP cell A picks up the handset, and a message is sent to CUCM letting CUCM know that the machine has gone off-hook. CUCM responds to this stimulus with the aid of replying with a message that tells the equipment to play the dial tone file that is kept in the flash memory of the mobile. The consumer at phone A hears the dial tone and starts dialing the cellphone variety of mobilephone B. SCCP phones send their digits to CUCM as they're pressed (digit by using digit), whereas SIP telephones send their dialed digits in a single message (enbloc signaling) through default. SIP phones have options that permit them to behave similarly to SCCP telephones (Keypad Markup Language [KPML] and dial suggestions). CUCM performs digit evaluation towards the dialed digits. If a fit is found, CUCM routes the call per its configuration. If CUCM doesn't discover a healthy, a reorder tone is shipped to the calling celebration.

    CUCM signals the calling celebration to provoke ringback, so the user at cellphone A will hear the ringback tone. CUCM additionally indicators the call to the destination mobilephone, which plays the ringdown tone. additional information is supplied to the telephones to point out the calling and called birthday celebration name and quantity. (mobilephone A will show the destination device name and number, and make contact with B will exhibit the calling birthday party name and number.)

    When the person at cellphone B accepts the name, CUCM sends a message to the devices letting them be aware of the IPv4 socket (IPv4 handle and port number) guidance wherein they should still speak in the course of the call. The RTP media path opens without delay between the two telephones.

    The Cisco IP phones require no further communique with CUCM unless either mobile invokes a feature, comparable to name switch, call conferencing, or call termination.

    enforcing Cisco Unified Communications manager, half 1  Cisco Unified Communications supervisor architecture Introduction  CUCM Overview  CUCM Hardware, utility, and Clustering  CUCM Licensing  abstract  CUCM overview Quiz 

    Reproduced from the booklet implementing Cisco Unified Communications supervisor, part 1. Copyright 2008, Cisco systems, Inc.. Reproduced with the aid of permission of Pearson schooling, Inc., 800 East 96th highway, Indianapolis, IN 46240.


    laptop software improvements, Inc. Achieves superior Unified Communications Specialization From Cisco country | killexams.com Real Questions and Pass4sure dumps

    source: desktop application innovations, Inc.

    Computer Software Innovations, Inc.

    August 13, 2010 sixteen:15 ET

    EASLEY, SC--(Marketwire - August 13, 2010) -  computer application innovations, Inc.® (OTCBB: CSWI), CSI expertise Outfitters® ("CSI") announced these days that it has accomplished the advanced Unified Communications Specialization from Cisco®. This specialization recognizes computing device application improvements, Inc. as having fulfilled the practicing requirements and application prerequisites to promote, set up and assist complete Cisco Unified Communications options.

    "Our partnership with Cisco has been a key a part of our success and has contributed to well-nigh doubling our total revenues within the remaining 5 years to greater than $50 million dollars. With client installations ranging from 50 handsets at one location to as many as 8000 handsets at over 100 websites, CSI has a proven music list of managing projects of varying complexity. We congratulate our total technology group for his or her difficult work, both implementing monstrous Cisco options as well as achieving the fundamental certifications to renew this superior specialization," noted invoice Buchanan, Sr. vp of Technical beginning and aid.

    "As a Cisco superior Unified Communications really good accomplice, CSI expertise Outfitters' funding in the practicing required to provide built-in, collaborative and adaptive unified communications options rank them among the business's most certified," observed Richard McLeod, director of unified communications for global channels at Cisco.

    The Cisco advanced Unified Communications Specialization is designed to aid Cisco resale channel partners -- whether small to medium-sized groups or business-scale organizations -- meet a wide array of client needs. It allows companions to focal point on unified communications market alternatives that require superior product skills and the skill to deploy options over dissimilar sites and geographies. Cisco superior Unified Communications really expert partners are specialists in building options in response to the trade-main Cisco Unified Communications portfolio. These products encompass Cisco Unified CallManager, Cisco cohesion Connection, Cisco team spirit voice messaging and unified messaging, and Cisco solidarity specific, Cisco Unified Contact center specific, Cisco Unified Videoconferencing and Cisco Unified MeetingPlace categorical.

    The Cisco Resale Channel application offers companions with the training required to build earnings, technical and Cisco Lifecycle features potential, and then validates their skills via a third-birthday party audit. Cisco resale associate certifications -- opt for, Premier, Silver and Gold -- characterize an increasing breadth of capabilities throughout key technologies and a accomplice's skill to carry integrated networking solutions. Cisco resale accomplice specializations -- SMB, specific, advanced and master -- mirror an expanding depth of income, technical and service capabilities in specific technologies. reaching Cisco advanced Unified Communications Specialization also provides laptop application innovations, Inc. entry to comprehensive sales, technical, and lifecycle services practising and assist purchasable from Cisco.

    Cisco, the Cisco logo, Cisco techniques and MeetingPlace are registered emblems of Cisco programs Inc. within the united states and certain other nations.

    About computer software improvements, Inc. CSI offers application and technology options to public sector markets. CSI application solutions have centered the business as a tremendous software issuer in the southeast training market including via its award profitable economic administration options for the education and local government market sectors. CSI's Version3 items, which include identification and entry management and cloud-based mostly communication and collaboration solutions expand CSI's presence past the southeast and internationally.

    The CSI 21st Century related faculty solution has established the enterprise as a tremendous expertise issuer to the southeast education market. CSI 21st Century linked faculty is a seamless integration of guide, collaboration, and network solutions. CSI economic management applications and the twenty first Century linked college options had been a major factor in just about doubling enterprise revenue during the past three years to over $50 million and lengthening schooling salary contribution to approximately ninety% of total salary.

    The CSI solution portfolio encompasses proprietary monetary management software really expert for the public sector, lesson planning and identity and entry management software, cloud-based mostly communication and collaboration solutions, SharePoint construction, community infrastructure and conclusion device options, IP telephony and IP convergence purposes, network management options and managed services, and interactive lecture room technologies. extra information about CSI (OTCBB: CSWI) is accessible at www.csioutfitters.com.

    forward-searching and Cautionary Statements This liberate incorporates "ahead-searching statements" in the meaning of part 27A of the Securities Act of 1933 and part 21E of the Securities trade Act of 1934. amongst different issues, these statements relate to our economic circumstance, results of operations and future enterprise plans, operations, alternatives and potentialities. in addition, we and our representatives may additionally now and again make written or oral ahead-searching statements, including statements contained in filings with the Securities and change fee and in our experiences to stockholders. These ahead-looking statements are frequently recognized by using the phrases or phrases "might also," "could," "should still," "are expecting," "anticipate," "plan," "agree with," "are trying to find," "estimate," "predict," "venture" or phrases of equivalent import. These forward-searching statements are based mostly upon our current talents and assumptions about future activities and involve risks and uncertainties that might trigger our precise effects, efficiency or achievements to be materially distinct from any predicted results, potentialities, performance or achievements expressed or implied by such ahead-looking statements. These forward-looking statements are not ensures of future performance. Many components are beyond our means to manage or predict. you are accordingly recommended now not to region undue reliance on such ahead-searching statements, which talk best as of the date that we make them. We don't undertake to replace any forward-searching statement that may well be made from time to time through or on our behalf.

    In our most recent kind 10-k, we now have included possibility components and uncertainties that might trigger ameliorations between predicted and specific future results. we have attempted to establish, in context, one of the components that we currently trust may cause exact future event and results to differ from our existing expectations involving the primary remember or subject enviornment. The operations and results of our utility and programs integration agencies additionally could be discipline to the results of other dangers and uncertainties, together with, but no longer restricted to:

    -- a discount in anticipated revenue;-- an lack of ability to operate customer contracts at anticipated can charge levels;-- our potential to otherwise meet the working dreams established with the aid of our marketing strategy;-- market acceptance of our new utility, know-how and capabilities choices;-- an financial downturn; and-- changes in the competitive market and/or client requirements.


    Cisco and Fiserv: remodeling the customer and worker adventure | killexams.com Real Questions and Pass4sure dumps

    Authors:

  • Jason Bettinger, financial services company Transformation Director, Cisco
  • Bradley Mason, vice chairman, Sentry efficiency options, Fiserv
  • altering expertise is using big adjustments in consumer expectations – and within the place of work. economic institutions must transform consumer experiences to meet the calls for of the future, or run the risk of impacting the backside-line. They need to also attempt to create workspaces which are tremendously collaborative and digitally creative with the intention to retain and maintain desirable skill. All of this occurs with the right combination of know-how, people, procedures, and lifestyle.

    nowadays, Fiserv, a world leader in financial capabilities expertise with greater than 13,000 consumers global, introduced an settlement with Cisco to deliver communications options to financial institutions. The options are geared toward enhancing internal collaboration, supporting department transformation thoughts, and using customer engagement. Fiserv will present these hosted solutions in the course of the enterprise’s portfolio of managed services, Sentry efficiency SolutionsSM , which includes network and internet hosting services, community safety services, hardware and application lifecycle administration, and unified communications functions.

    As part of this new contract, Fiserv consumers will have access to the Cisco group of workers adventure and branch solutions. interior groups and product specialists may have full use of superior unified messaging, audio, video, and web assembly capabilities. They should be able to speak on any machine – from any place. This answer additionally permits video-based mostly far off skilled functions – permitting field remember experts to cling face-to-face meetings with financial institution customers or credit score union contributors, in spite of the fact that the professional may well be miles away.

    For banks and credit score unions seeking to take their branch operations to the next level, Cisco branch solutions provide extremely comfortable department and visitor Wi-Fi. branch body of workers now have the freedom to circulate from at the back of the teller counter, or faraway from their desks, to interact with customers or individuals. No should wait to implement the more and more familiar regular banker model! in this environment, employees are in a position to collaborate effortlessly, share expertise and materials, and easily discover, organize and share suggestions.

    take a look at the Cisco and Fiserv video clips to study more about our partnership and how we’re riding an improved journey for banks, credit unions and end users alike:

    Banking version:

    credit score Union version:

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    642-105 Implementing Cisco Unified Messaging

    Study Guide Prepared by Killexams.com Cisco Dumps Experts


    Killexams.com 642-105 Dumps and Real Questions

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    642-105 exam Dumps Source : Implementing Cisco Unified Messaging

    Test Code : 642-105
    Test Name : Implementing Cisco Unified Messaging
    Vendor Name : Cisco
    Q&A : 274 Real Questions

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    Implementing Cisco Unified Messaging

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    Will Unified Messaging Be Worth Your Time? | killexams.com real questions and Pass4sure dumps

    Unified messaging should be huge - the ability to receive e-mails, IMs, voice mail, and even faxes, in a single unified inbox sounds very convenient indeed. This raises one very large question: Why do you seldom meet anyone with the ability to do this? The truth is the that while unified messaging is always about to take off, it never really seems to do so.

    More on Messaging Stuck for a definition? Look it up at Webopedia:

    Not entirely, anyway. E-mail access to voice mail is becoming reasonably common, and where it is implemented anecdotal evidence suggests that it is extremely popular with end users. The big problem really is finding a solid business reason to implement a complete unified messaging system which includes instant messaging and other communications methods. Basically, it's a productivity play, but how much more productive will users become if they have a unified inbox? And is it possible to implement a unified messaging system which makes sense financially, given those likely productivity gains?

    In practice, it's only sensible to consider a unified messaging strategy if you already have or are planning to buy an IP PBX and a converged voice and data network, because it's simply not economically feasible to implement this type of setup solely for the purpose of enabling a unified messaging system. On the other hand, if these are on the cards already, then unified messaging is only likely to add five to ten percent to the cost of an IP PBX, according to Matthias Machowinski, a directing analyst at Infonetics Research.

    The principal driver for IP PBXs and converged voice and data networks is (obviously) IP telephony, so as this becomes more common, the economic case for unified messaging becomes easier to make. (That's assuming that the likely productivity gains can be established and are worthwhile in the first place.) Infonetics research suggests that in the United States, twenty to forty percent of large companies have or are adopting VoIP, and about twenty percent of mid-sized companies. Of these companies, Infonetics reckons about seventy-five percent have adopted some form of unified messaging system, which sounds high, but given there are many more medium sized companies than large ones, the overall figure could be around fifteen percent of medium and large sized companies. Not a huge percentage, given how long people have been touting the supposed benefits of unified messaging. As far as vendors are concerned, Avaya heads the unified messaging market, but competitors Nortel, Cisco and Alcatel-Lucent are gaining, according to Infonetics' research.

    As an aside, it's interesting (but not surprising) to note that few vendors have been touting the risks of a unified messaging system, although there's no doubt that they do introduce new vulnerabilities. "Unified messaging definitely introduces a security hole," says Machowinski. "Before, when you lost a laptop, your corporate data was at risk. Now you could have someone with a stolen laptop receiving or even making phone calls and impersonating employees. But when we talk to companies considering unified messaging, security is not generally seen as a barrier to implementation."

    With a unified messaging system in place, there is a strong case for a unified security, hygiene and archiving solution that supervises all corporate messages. Here's why: In the future, users will most likely be able to set preferences as to how they receive communications, so e-mails sent to them could be converted to instant messages and so on. Equally, using some sort of corporate directory database and a communicator application, users will be able to select a contact, see their presence status, and choose how to contact them: by voice, e-mail, or IM. Over time, the distinction between different media will become blurred as messages are routinely delivered in a different medium to the one they were sent in.

    This puts security vendors with complete security products in a strong position compared to companies offering point solutions for particular media, according to Matthew Cain, a research vice president at Gartner. "Common records, hygiene and archival policy is essential as you don't want to apply all these by modality," he says. In this light, it is easy to see why Symantec purchased IM security software maker IM Logic in January 2006 for an undisclosed sum, to incorporate it into its e-mail security offering.

    So does unified messaging increase productivity? The jury is still out on that one, although the best answer is probably "it depends." In some cases, the ability to access voice mail as "visual voice-mail" sent by e-mail and accessed on a mobile phone may well be a time saver, especially if this enables important messages to be dealt with quickly.

    But changing the way people send and receive messages , or indeed adding new ways to communicate, can often have unexpected results. "Many people thought that by using IM they would reduce the amount of e-mail traffic they received, but what they actually found was that IM reduces voice traffic," says Cain. "The important question is whether there is a finite number of communications that you receive in a day – so does unified messaging just rebalance how you receive them – or do new modalities increase the number of communications you receive? Four out of five of the people we talk to say this will actually increase the number of interactions they have every day."

    The danger is that if it becomes too easy to send messages, and if all messages are delivered to one big unified inbox, then instead of increasing productivity, unified messaging may simply increase the amount of communications employees have to plow through each day before they can sit down and get any work done. And without a strong productivity argument, what's the attraction of unified messaging in the first place?

    Article courtesy of Instant Messaging Planet


    Unified messaging systems can make efficient use of your communications | killexams.com real questions and Pass4sure dumps

    TECH STRATEGIES—Communications

    Unified messaging systems can make efficient use of your communications
  • By Edmund X. DeJesus, Special to GCN
  • May 04, 2009
  • Like the paperless office, unified messaging — storing and accessing various types of communications, from e-mail to voice mails, faxes and videos, in a single place — has been something of a chimera. But although the dream of unified messaging (UM) might have been overhyped before the technology was there to deliver and fully integrated systems still are not yet available, vendors are starting to catch up in certain areas.

    Marin County, Calif., for example, has turned to voice technologies to provide remote access to office messages for more than 2,300 employees, many of whom don’t have an office. “Employees can access their e-mail, voice mail messages, calendar appointments and other information with voice commands on any telephone” by using Speech Access from Avaya, said Barbara Layton, telecommunications manager of Marin County. She said Speech Access is easily the most popular application the county has ever introduced.

    The potential benefits of UM are many. For one thing, you can cut down on the number of physical devices. For example, if you can receive faxes on your desktop PC, you no longer need a physical fax machine. This could be attractive to agencies with remote offices or workers. Workers can access a variety of messages through a common message portal, even if they’re not physically present.

    As an example, the Oklahoma Army National Guard has the task of delivering training to people throughout the state. The original approach to this communication problem was for everyone to travel to various locations for daylong sessions in person. However, in 1996, they began to use videoconferencing to deliver the same training to the user’s desktop, saving considerable travel overhead. Today, the same networks that carry data also carry voice and video for conferencing.

    Also, today’s UM products are flexible and agile enough to work with existing technologies, minimizing the amount of investment required. An organization could already have what it takes to add new streams of communication, such as voice mail or instant messaging, to existing e-mail features.

    “Vendors have now started including UM capabilities on most of their voice mail platforms, making it practically impossible not to have UM if you are deploying voice mail,” said Elka Popova, global program director of unified communications at growth consultants Frost and Sullivan.

    The trick, consultants say, is to start thinking abstractly about communications to identify where UM might be the most help. For example, rather than flying people to meetings or using expensive third-party services to teleconference, an agency could be able to use its existing network to host phone conferences.

    "We recommend that agencies start with answering why they want expanded communications,” said Siafa Sherman, chief technology officer of Nortel Government Solutions. Think about who needs to talk to whom. Reflect on your agency’s function and how communication is part of that function, both internally and externally. That can reveal possibilities for unifying the messaging services.


    Cisco Unified Communications Manager Overview | killexams.com real questions and Pass4sure dumps

    By: Dennis Hartmann

    Service provider takeaway: Cisco Unified Communications Manager (CUCM) is the call routing and signaling component of the Cisco Unified Communications solution. This section of the chapter excerpt from the book Implementing Cisco Unified Communications Manager, Part 1 will provide an overview of the new features, as well as the knowledge necessary to install, configure and deploy a Cisco Unified Communications solution.

    Download the .pdf of the chapter here.

    Cisco Unified Communications (UC) is an IP-based communications system integrating voice, video, data, and mobility products and applications. It enables more effective, secure communications and can transform the way in which we communicate. UC represents a communications paradigm shift like that of the invention of the telegraph. UC removes the geographic barriers of effective communications through the use of voice, video, and data integration. Business can be conducted with a fluidity that progresses and evolves with you. Information has been at our fingertips for a long time, but UC enables the sharing of this information to create knowledge and value.

    Cisco UC is part of an integrated solution that includes network infrastructure, security, mobility, network management products, lifecycle services, flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communication applications.

    Cisco UC can drastically change the bottom line of business by creating more effective communications without losing the personal nature of a face-to-face conversation. More effective communication leads to reduced time to market and nimble transformation of business processes through collaboration.

    Cisco UC Solution ComponentsThe Cisco UC strategy encompasses voice, video, and data traffic within a single network infrastructure. Cisco UC equipment is capable of managing all three traffic types and interfacing with all standards-based network protocols.

    Cisco IP Communications represents a new way of delivering UC functionality to enterprise customers. Instead of delivering a collection of disjointed products with individual release dates, testing methodology, and documentation, Cisco UC is a coordinated release of an integrated set of products that are tested, documented, and supported as a system.

    Figure 1-1 illustrates the four standard layers of the Cisco UC voice infrastructure model and the components that make up the layers.

    The components of the standard layers are as follows:

  • Infrastructure layer: The infrastructure consists of routers, switches, and voice gateways. The infrastructure layer carries data, voice, and video between all network devices and applications. This layer also provides high availability, management, quality of service (QoS), and network security.
  • Call control layer: The call control layer provides for call processing, device control, and administration of the dial plan and features. Call control can be provided by a CUCM, CUCM Express, or CUCM Business Edition (CMBE). This book focuses on the CUCM product, which is almost identical to the Cisco Unified CMBE. Call processing is physically independent from the infrastructure layer. For example, a CUCM, Cisco Unified CMBE, or CUCM Express in San Jose can process call control for a device physically located in Chicago.
  • Applications layer: Applications are independent from call-control functions and the physical voice-processing infrastructure. Applications, including those listed here, are integrated through IP, which allows the applications to reside anywhere within the network:
  • Voice mail, integrated messaging, and unified messaging applications are provided through Cisco Unity, Cisco Unity Express, or Cisco Unity Connections products.
  • Contact centers of various sizes can be built with Cisco Unified Contact Center and Cisco Unified Contact Center Express.
  • Cisco Unified MeetingPlace and MeetingPlace Express are medium- to large-scale conferencing servers that support video integration. The MeetingPlace product integrates lecture-style conferences with scalable collaboration and control tools. Cisco Unified MeetingPlace Express is positioned to the small to medium-sized enterprises. MeetingPlace Express is the successor of the Cisco Conference Connection server.
  • Cisco Emergency Responder (ER) enhances the existing emergency functionality offered by CUCM. Cisco ER provides physical location updates for mobile devices to guarantee that emergency calls to the public safety answering point (PSAP) are properly routed to the PSAP in charge of emergency calls for that site. Cisco ER identifies the caller location and maps all calls from that physical location to an emergency line identification number (ELIN) through the use of standard automatic number identification (ANI)/caller identification (CLID). The ELIN is registered with the PSAP as an Emergency Response Location (ERL). Deploying this capability helps ensure more effective compliance with legal or regulatory obligations, thereby reducing the life and liability risks related to emergency calls.
  • The Cisco Unified Presence server collects information about the availability and communications capabilities of a user and provides this information to watchers of the user as a status indication. The status information includes the user's communications device availability. For example, the user might be available via phone, video, web collaboration, or videoconferencing.
  • Standard protocol interfaces, including Telephony Application Programming Interface (TAPI), Java Telephony Application Programming Interface (JTAPI), Simple Object Access Protocol (SOAP), Q.SIG, H.323, Media Gateway Control Protocol (MGCP), and Session Initiation Protocol (SIP) are available to support third-party applications.
  • Endpoints layer: The endpoints layer brings applications to the user, whether the end device is a Cisco IP Phone, a PC using a software-based phone, or a communications client or video terminal. Cisco UC provides multiprotocol support for Skinny Client Control Protocol (SCCP), H.323, MGCP, and SIP.
  • Cisco UC Network

    The Cisco UC system delivers fully integrated communications, converging voice, video, and data over a single network infrastructure using standards-based protocols. The Cisco UC system delivers unparalleled performance and capabilities to address current and emerging communications needs in the enterprise environment, as illustrated by the network topology in Figure 1-2.

    The Cisco UC product suite is designed to optimize functionality, reduce configuration and maintenance requirements, and provide interoperability with a variety of other applications. It provides this capability while maintaining high availability, QoS, and security.

    The Cisco UC system integrates the following major communications technologies:

  • IP telephony: IP telephony refers to technology that transmits voice communications over a network using IP standards. Cisco UC includes a wide array of hardware and software products such as call-processing agents, IP phones, voice-messaging systems, video devices, conferencing, and many other applications.
  • Customer contact center: Cisco Unified Contact Center products are a combination of strategy and architecture to revolutionize call center environments. Cisco Unified Contact Center promotes efficient and effective customer communications across large networks by enabling organizations to draw from a broader range of resources to service customers. These resources include access to a large pool of agents and multiple channels of communication and customer self-help tools.
  • Video telephony: The Cisco Unified Video Advantage products enable real-time video communications and collaboration using the same IP network and call-processing agent as Cisco UC. Cisco Unified Video Advantage does not require special end-user training. Video calling with Cisco Unified Video Advantage is as easy as dialing a phone number.
  • Rich-media conferencing: Cisco Unified MeetingPlace creates a virtual meeting environment with an integrated set of IP-based tools for voice, video, and web conferencing.
  • Third-party applications: Cisco works with leading-edge companies to provide the broadest selection of innovative third-party IP communications applications and products focused on critical business needs such as messaging, customer care, and workforce optimization.
  • CUCM FunctionsCUCM extends enterprise telephony features and functions to packet telephony network devices. These packet telephony network devices include Cisco IP Phones, mediaprocessing devices, VoIP gateways, and multimedia applications. Additional data, voice, and video services, such as converged messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, interact with the IP telephony solution through the CUCM application programming interface (API).

    CUCM provides these functions:

  • Call processing: Call processing refers to the complete process of originating, routing, and terminating calls, including any billing and statistical collection processes.
  • Signaling and device control: CUCM sets up all the signaling connections between call endpoints and directs devices such as phones, gateways, and conference bridges to establish and tear down streaming connections. Signaling is also referred to as call control and call setup/call teardown.
  • Dial plan administration: The dial plan is a set of configurable lists that CUCM uses to perform call routing. CUCM is responsible for digit analysis of all calls. CUCM enables users to create scalable dial plans.
  • Phone feature administration: CUCM extends services such as hold, transfer, forward, conference, speed dial, redial, call park, and many other features to IP phones and gateways.
  • Directory services: CUCM uses its own database to store user information. User authentication is performed locally or against an external directory. Directory synchronization allows for centralized user management. Directory synchronization allows CUCM to leverage users already configured in a corporate-wide directory. Microsoft Active Directory (2000 and 2003), Netscape 4.x, iPlanet 5.1, and Sun ONE 5.2 directory integrations are supported. The local CUCM database is a Lightweight Directory Access Protocol (LDAP)-compliant database (LDAPv3) component in the IBM Informix Database Server (IDS).
  • Programming interface to external applications: CUCM provides a programming interface to external applications such as Cisco IP SoftPhone, Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), Cisco Personal Assistant, Cisco Unified Personal Communicator, and CUCM Attendant Console.
  • Backup and restore tools: CUCM provides a Disaster Recovery System (DRS) to back up and restore the CUCM configuration database. The DRS system also backs up call details records (CDR), call management records (CMR), and the CDR Analysis and Reporting (CAR) database.
  • Figure 1-3 shows IP phones that logically register with one of the CUCMs in the cluster. Multiple CUCM servers share one database, and the phone maintains an active connection to both the primary and backup CUCM server. The figure shows the phone's logical TCP/ IP connections to the primary server.

    CUCM Signaling and Media Paths

    CUCM uses SIP or SCCP to communicate with Cisco IP Phones for call setup and teardown and for supplementary service tasks. After a call has been set up, media exchange occurs directly between the Cisco IP Phones across the IP network, using the Real-Time Transport Protocol (RTP) to carry the audio. CUCM is not involved in a call after the call has been set up. If the CUCM server were unplugged during the duration of the call, users would not notice unless they attempted to use a feature on the phone. CUCM is involved only in call setup, teardown, and features. If the CUCM server that set up the call were down during a conversation, end users would see a message indicating "CM Down, Features Disabled" on the LCD screen of the IP phone.

    Example: Basic IP Telephony Call

    Figure 1-4 illustrates a user at phone A placing a call to phone B. At the beginning of a call, a user at IP phone A picks up the handset, and a message is sent to CUCM letting CUCM know that the device has gone off-hook. CUCM responds to this stimulus by replying with a message that tells the device to play the dial tone file that is stored in the flash memory of the phone. The user at phone A hears the dial tone and begins dialing the phone number of phone B. SCCP phones send their digits to CUCM as they are pressed (digit by digit), whereas SIP phones send their dialed digits in one message (enbloc signaling) by default. SIP phones have options that allow them to behave similarly to SCCP phones (Keypad Markup Language [KPML] and dial rules). CUCM performs digit analysis against the dialed digits. If a match is found, CUCM routes the call per its configuration. If CUCM does not find a match, a reorder tone is sent to the calling party.

    CUCM signals the calling party to initiate ringback, so the user at phone A will hear the ringback tone. CUCM also signals the call to the destination phone, which plays the ringdown tone. Additional information is provided to the phones to indicate the calling and called party name and number. (Phone A will show the destination device name and number, and phone B will show the calling party name and number.)

    When the user at phone B accepts the call, CUCM sends a message to the devices letting them know the IPv4 socket (IPv4 address and port number) information in which they should communicate for the duration of the call. The RTP media path opens directly between the two phones.

    The Cisco IP Phones require no further communication with CUCM until either phone invokes a feature, such as call transfer, call conferencing, or call termination.

    Implementing Cisco Unified Communications Manager, Part 1  Cisco Unified Communications Manager Architecture Introduction  CUCM Overview  CUCM Hardware, Software, and Clustering  CUCM Licensing  Summary  CUCM Review Quiz 

    Reproduced from the book Implementing Cisco Unified Communications Manager, Part 1. Copyright 2008, Cisco Systems, Inc.. Reproduced by permission of Pearson Education, Inc., 800 East 96th Street, Indianapolis, IN 46240.



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