|Exam Name||:||Implementing Cisco Unified Messaging|
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Editor's observe: this text is a part of a buying e-book on unified communications. The elements during this sequence describe the evolution of UC and its use circumstances, as neatly because the essential standards to accept as true with when purchasing a UC provider. The collection additionally compares the suitable UC products within the industry. this article offers a quick overview of Cisco UC products.
The Cisco Unified Communications manager (UCM) is the dealer's flagship name-manage platform geared towards medium to gigantic firms that are searching for an entire unified communications (UC) kit.
Cisco UCM provides simple performance comparable to name manage, name routing, IP telephone registration, session administration, voice, messaging and lots more. With its modular design, consumers can opt for the elements they should vigor their communications, along with a big selection of add-ons.
The newest versions of Cisco UCM run under a personalized pink Hat Linux-primarily based working gadget that ensures stability and may guide more than 100,000 clients in a cluster configuration.
valued clientele can extend the Cisco UCM offering via installing a number of extra UC capabilities. essentially the most popular UC capabilities found in most deployments are Cisco unity Connection, messaging and voicemail; Cisco IM and Presence provider, true-time consumer popularity and speedy messaging; Cisco limited-access highway, mobility shoppers and video conferencing; and Cisco WebEx, laptop sharing, shows and convention calls.cohesion Connection allows messaging, voicemail
Cisco solidarity Connection enhances Cisco UCM by means of enabling a sturdy unified messaging and voicemail provider in the business. When an incoming caller leaves a message, unity Connection shops and forwards it to the proper mailbox. Messages will also be brought to a local or remote mail server, corresponding to Microsoft trade on-line.
harmony Connection will also be deployed on a committed server that meets the minimal standards -- reckoning on the product edition -- or as a virtual server below a VMware environment. harmony Connection provides guide for up to 20,000 users per server and up to 250 ports. high availability is supported by means of clustered servers that tightly combine with active directory, making it an incredible solution for massive enterprises that need redundancy.
when it comes to safety, solidarity Connection helps comfy true-time transport protocol (SRTP) and signaling encryption -- making certain relaxed verbal exchange between itself and Cisco UCM -- in addition to HTTPS for secure internet access, and password and PIN policies for enforcing password expiration, complexity and lockout aspects.
solidarity Connection is licensed per person with the option for a fundamental user license that gives core performance, like voicemail and messaging, or an stronger person license that adds the Cisco Survivable far off site Voicemail skill for branch office clients.immediate messaging, presence and mobility
Cisco's IM and Presence service integrates with Cisco UCM and third-party desktop and mobile presence and IM shoppers. It gives features to cell clients akin to IM, precise-time presence, click-to-name, call conferencing, voicemail, mobile handle and more. Cisco's Jabber platform is the most general client paired with the IM and Presence server, now aiding windows working programs, Android smartphones, iPhones, capsules and a lot of greater devices.
comparable to harmony Connection, Cisco's IM and Presence provider may also be put in on a committed server that meets the minimal standards or as a digital server under a VMware ambiance. It supports a maximum of 45,000 users in a clustered atmosphere. The product's net interface is user-friendly, notwithstanding probably the most user administration is additionally performed by way of Cisco UCM -- most effective for UCM, IM and Presence installations.
Cisco's IM and Presence service nonetheless gives business-classification IM and presence functions for organizations that are not using UCM for call manage. in this case, the gadget can scale up to guide up to 75,000 users.
With help for extensible messaging and presence protocol (XMPP) and SIP/simple, the IM and Presence server can aid third-celebration applications that offer similar features with Cisco Jabber.cell users working securely and not using a VPN
Cisco throughway helps agencies prolong their UC features beyond the local network via enabling comfy cellular access over public networks such as the information superhighway. With Cisco freeway, users can make mobile and video calls at once from their softphone with out the need of a virtual deepest community (VPN).
throughway's firewall-traversal know-how can supply all interior UC features to mobility clients devoid of a sophisticated VPN-based approach.
expressway carries two separate servers. One server, parkway-C, is deployed internally, while the other, parkway-E, is deployed in a demilitarized zone (DMZ). cellular user connections or registrations are proxied through the two freeway servers to UCM and are assigned their common internal extension. The system helps as much as 2,500 proxied registrations to UCM and up to 100 video or 200 audio calls.
In higher, greater demanding environments, these figures can boost, reckoning on the chosen hardware upon which the freeway servers run.
both models of Cisco throughway will also be deployed both on two separate actual servers or virtualized machines. youngsters, corporations should still be certain the broad area network (WAN) can help the freeway's requirements. Load balancing and accelerated potential is viable by the use of assorted parkway home equipment or virtual machines.
As with all of the above UC items, management of each expressway servers is carried out by the use of a relaxed and simplified internet interface.
finally, the Cisco UCM portfolio provides an intensive amount of features and functions. As with most vendors, licensing can become a little of a headache, youngsters, a effectively provisioned communications community should still simplify things whereas now not breaking the finances.
source: laptop software improvements, Inc.
August 13, 2010 sixteen:15 ET
EASLEY, SC--(Marketwire - August 13, 2010) - computer application innovations, Inc.® (OTCBB: CSWI), CSI technology Outfitters® ("CSI") announced these days that it has achieved the advanced Unified Communications Specialization from Cisco®. This specialization acknowledges desktop software innovations, Inc. as having fulfilled the working towards requirements and program must haves to promote, installation and aid finished Cisco Unified Communications solutions.
"Our partnership with Cisco has been a key part of our success and has contributed to just about doubling our total revenues in the remaining five years to more than $50 million dollars. With client installations starting from 50 handsets at one place to as many as 8000 handsets at over 100 sites, CSI has a proven tune list of handling initiatives of various complexity. We congratulate our total technology team for his or her hard work, each implementing colossal Cisco solutions in addition to reaching the fundamental certifications to resume this superior specialization," said bill Buchanan, Sr. vice president of Technical birth and aid.
"As a Cisco advanced Unified Communications really expert associate, CSI technology Outfitters' funding within the training required to deliver integrated, collaborative and adaptive unified communications solutions rank them among the business's most qualified," spoke of Richard McLeod, director of unified communications for international channels at Cisco.
The Cisco superior Unified Communications Specialization is designed to aid Cisco resale channel partners -- no matter if small to medium-sized organizations or enterprise-scale organizations -- meet a big range of client needs. It permits companions to center of attention on unified communications market alternatives that require superior product capabilities and the capacity to installation solutions over distinctive websites and geographies. Cisco superior Unified Communications specialized partners are experts in building solutions in accordance with the trade-leading Cisco Unified Communications portfolio. These products encompass Cisco Unified CallManager, Cisco unity Connection, Cisco unity voice messaging and unified messaging, and Cisco cohesion categorical, Cisco Unified Contact middle specific, Cisco Unified Videoconferencing and Cisco Unified MeetingPlace categorical.
The Cisco Resale Channel program offers partners with the practising required to build income, technical and Cisco Lifecycle capabilities skills, and then validates their knowledge through a third-party audit. Cisco resale partner certifications -- choose, Premier, Silver and Gold -- characterize an increasing breadth of capabilities throughout key applied sciences and a companion's potential to convey built-in networking options. Cisco resale partner specializations -- SMB, categorical, superior and master -- mirror an increasing depth of revenue, technical and repair competencies in specific applied sciences. reaching Cisco advanced Unified Communications Specialization additionally offers computing device application innovations, Inc. entry to comprehensive earnings, technical, and lifecycle features training and support available from Cisco.
Cisco, the Cisco brand, Cisco systems and MeetingPlace are registered logos of Cisco techniques Inc. in the u.s. and likely other countries.
About desktop utility improvements, Inc. CSI gives application and technology options to public sector markets. CSI application solutions have centered the enterprise as an immense software provider within the southeast training market including through its award successful financial management options for the education and native executive market sectors. CSI's Version3 products, which encompass identity and access administration and cloud-primarily based verbal exchange and collaboration solutions expand CSI's presence past the southeast and internationally.
The CSI 21st Century linked faculty solution has based the company as an incredible technology issuer to the southeast training market. CSI 21st Century connected college is a seamless integration of guide, collaboration, and network options. CSI monetary management functions and the twenty first Century linked school options were a significant factor in well-nigh doubling company salary in the past three years to over $50 million and extending education earnings contribution to about 90% of total earnings.
The CSI solution portfolio encompasses proprietary fiscal administration utility really good for the general public sector, lesson planning and identification and entry management utility, cloud-based mostly communique and collaboration solutions, SharePoint building, network infrastructure and end device options, IP telephony and IP convergence functions, network management options and managed features, and interactive lecture room technologies. greater suggestions about CSI (OTCBB: CSWI) is obtainable at www.csioutfitters.com.
ahead-searching and Cautionary Statements This unencumber incorporates "forward-searching statements" within the that means of section 27A of the Securities Act of 1933 and section 21E of the Securities exchange Act of 1934. among other issues, these statements relate to our financial situation, results of operations and future enterprise plans, operations, alternatives and potentialities. additionally, we and our representatives may now and again make written or oral forward-searching statements, together with statements contained in filings with the Securities and change commission and in our studies to stockholders. These forward-searching statements are often identified through the words or phrases "can also," "might," "should still," "expect," "expect," "plan," "consider," "are seeking for," "estimate," "predict," "task" or phrases of equivalent import. These ahead-looking statements are based upon our current capabilities and assumptions about future activities and contain dangers and uncertainties that might trigger our exact effects, efficiency or achievements to be materially distinctive from any predicted effects, possibilities, efficiency or achievements expressed or implied by way of such ahead-looking statements. These ahead-looking statements are not ensures of future efficiency. Many factors are beyond our capacity to manage or predict. you're accordingly advised not to region undue reliance on such ahead-looking statements, which speak only as of the date that we make them. We don't undertake to replace any forward-looking observation that can be made sometimes by means of or on our behalf.
In our most contemporary kind 10-ok, we have included possibility factors and uncertainties that could trigger variations between anticipated and specific future results. we now have attempted to determine, in context, some of the elements that we at the moment trust may cause precise future adventure and effects to vary from our present expectations concerning the principal be counted or area enviornment. The operations and consequences of our software and techniques integration businesses additionally may well be area to the outcomes of alternative hazards and uncertainties, including, however now not restrained to:
-- a discount in expected revenue;-- an inability to function customer contracts at anticipated charge levels;-- our means to in any other case meet the operating desires dependent by way of our business plan;-- market acceptance of our new software, technology and services offerings;-- an financial downturn; and-- alterations within the competitive marketplace and/or customer necessities.
altering technology is using huge alterations in buyer expectations – and in the place of work. monetary associations should radically change consumer experiences to fulfill the demands of the longer term, or run the possibility of impacting the bottom-line. They should additionally try to create workspaces which are incredibly collaborative and digitally resourceful with a purpose to maintain and maintain properly talent. All of this occurs with the right mix of know-how, americans, tactics, and tradition.
today, Fiserv, a world leader in fiscal services know-how with more than 13,000 customers worldwide, introduced an settlement with Cisco to carry communications options to fiscal associations. The options are geared toward bettering inner collaboration, aiding department transformation strategies, and driving customer engagement. Fiserv will offer these hosted solutions throughout the company’s portfolio of managed features, Sentry performance SolutionsSM , which comprises community and internet hosting capabilities, network protection capabilities, hardware and software lifecycle management, and unified communications services.
As a part of this new agreement, Fiserv valued clientele can have access to the Cisco staff experience and branch solutions. inside groups and product experts will have full use of superior unified messaging, audio, video, and net assembly capabilities. They should be capable of communicate on any equipment – from any vicinity. This answer additionally enables video-based far flung skilled capabilities – allowing discipline be counted consultants to hold face-to-face meetings with financial institution consumers or credit union contributors, although the knowledgeable can be miles away.
For banks and credit unions trying to take their department operations to the next level, Cisco department options provide tremendously cozy branch and guest Wi-Fi. department staff now have the freedom to circulation from behind the teller counter, or faraway from their desks, to have interaction with customers or contributors. No deserve to wait to implement the more and more regular widely wide-spread banker mannequin! during this ambiance, personnel are able to collaborate easily, share abilities and resources, and easily discover, organize and share counsel.
try the Cisco and Fiserv videos to gain knowledge of greater about our partnership and the way we’re driving a better experience for banks, credit score unions and end clients alike:
credit score Union version:
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Selbyville, Delaware, March 01, 2019 (GLOBE NEWSWIRE) --
The unified communications and collaboration market is poised to rise from USD 32 billion in 2018 to around USD 60 billion by 2025, according to a 2019 Global Market Insights, Inc. report. The market growth is attributed to the growing penetration of mobile devices and increasing adoption of BYOD trend across enterprises on a global scale.
Increase in the consumption of mobile internet is expected to further assist the UCC market growth during the timeline. Allowing employees to bring their own devices to the workplace helps companies cut hardware and service costs considerably. Enterprises are increasingly accepting BYOD to enhance employee productivity. UCC technology leverages this BYOD eco-system to enable efficient communication with mobile resources.
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Telephony platforms are expected to hold a significant unified communications and collaboration market share of around 29% by 2025 owing to large-scale deployment of telephony applications across enterprises in various sectors as a primary communication medium to enable real-time business communication. The IP phones segment will secure a larger share of the telephony market over the forecast period as it has numerous benefits over analog phones and cost much less than traditional telephone services. As IP phones transmit data over the internet, enterprises can stretch their communication infrastructure practically anywhere on the planet, provided they have internet connectivity.
Unified messaging platforms are projected to register excellent growth with a CAGR of over 10% between 2019 and 2025. This excellent growth can be attributed to the ability of the solutions to unify different messaging channels, such as email, fax, instant messages, and voicemails, into a single framework making the task of managing all such messages less tedious and time-consuming.
The cloud-based unified communications and collaboration (UCC) market is expected to exhibit excellent growth between 2019 and 2025 with a CAGR of over 10% owing to the growing popularity and adoption of cloud computing technology across businesses in varied sectors ranging from IT & telecom, BFSI, healthcare, and public services. The hybrid model will experience accelerated growth during the timeline. As the framework gives cloud capabilities along with secure on-site storage of critical data, the model is witnessing rapid adoption by enterprises wanting to implement UCC systems.
Browse key industry insights spread across 300 pages with 416 market data tables & 28 figures & charts from the report, “Unified Communications & Collaboration (UCC) Market Size By Platform (Telephony [IP Phones, IP PBX], Collaboration [Mobile, Social Network, Video Platform], Unified Messaging [Voicemail, Email, Fax], Conferencing [Audio, Video, Web], Services & Tools), By Deployment Model (On-premise, Cloud/Unified Communications as a Service (UCaaS), Hybrid), By Application (IT & Telecom, BFSI, Public Sector, Retail, Healthcare, Education), Industry Analysis Report, Reginal Outlook (U.S., Canada, UK, Germany, France, Italy, Spain, Netherlands, China, Japan, Australia & New Zealand (ANZ), South Korea, India, Singapore, Brazil, Mexico, Argentina, GCC, South Africa), Growth Potential, Competitive Market Share & Forecast, 2019 - 2025” in detail along with the table of contents:
The IT & telecom unified communications and collaboration market is expected to hold a majority share of the overall market by 2025 due to high adoption and immense applications of the technology for process flows in the industry. Effective team collaboration and robust network availability are some of the key requirements of the enterprises operating in this sector; hence, UCC technology is witnessing high acceptance from such enterprises that operate on an extensive global scale.
SMEs in the unified communications and collaboration market can largely benefit from the scalability and flexibility offered by cloud-based UCC solution providers. They can dynamically scale their communication infrastructure depending upon their changing infrastructure requirements without paying for procuring costly infrastructure components. This way, they can increase their ROI on communication systems while enabling an efficient enterprise communication framework for their employees and customers.
North America will dominate the unified communications and collaboration market by 2025 primarily due to the availability of a robust telecom and cloud infrastructure in the region. Also, extensive support for BYOD and readiness to adopt the trend by the U.S. enterprises will positively contribute to the market growth.
The Asia Pacific market is expected to grow with the highest CAGR of over 12% between 2019 and 2025 due to increasing demand for better business communication infrastructure by organizations operating in emerging economies in the region. Also, large-scale digitalization initiatives undertaken by government agencies in China and India are expected to contribute to the rising uptake of unified communications and collaboration solutions in the region.
The players operating in the UCC market include pure providers, such as Avaya, 8x8, and Unify, along with software providers such as Microsoft, Cisco, Verizon, and ALE. The major strategy adopted by the key market players is strategic collaborations and partnerships. Such undertakings enable them to enrich their existing product portfolio and further expand their presence in different regional markets.
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About Global Market Insights
Global Market Insights, Inc., headquartered in Delaware, U.S., is a global market research and consulting service provider; offering syndicated and custom research reports along with growth consulting services. Our business intelligence and industry research reports offer clients with penetrative insights and actionable market data specially designed and presented to aid strategic decision making. These exhaustive reports are designed via a proprietary research methodology and are available for key industries such as chemicals, advanced materials, technology, renewable energy and biotechnology.
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Unified messaging should be huge - the ability to receive e-mails, IMs, voice mail, and even faxes, in a single unified inbox sounds very convenient indeed. This raises one very large question: Why do you seldom meet anyone with the ability to do this? The truth is the that while unified messaging is always about to take off, it never really seems to do so.More on Messaging Stuck for a definition? Look it up at Webopedia:
Not entirely, anyway. E-mail access to voice mail is becoming reasonably common, and where it is implemented anecdotal evidence suggests that it is extremely popular with end users. The big problem really is finding a solid business reason to implement a complete unified messaging system which includes instant messaging and other communications methods. Basically, it's a productivity play, but how much more productive will users become if they have a unified inbox? And is it possible to implement a unified messaging system which makes sense financially, given those likely productivity gains?
In practice, it's only sensible to consider a unified messaging strategy if you already have or are planning to buy an IP PBX and a converged voice and data network, because it's simply not economically feasible to implement this type of setup solely for the purpose of enabling a unified messaging system. On the other hand, if these are on the cards already, then unified messaging is only likely to add five to ten percent to the cost of an IP PBX, according to Matthias Machowinski, a directing analyst at Infonetics Research.The principal driver for IP PBXs and converged voice and data networks is (obviously) IP telephony, so as this becomes more common, the economic case for unified messaging becomes easier to make. (That's assuming that the likely productivity gains can be established and are worthwhile in the first place.) Infonetics research suggests that in the United States, twenty to forty percent of large companies have or are adopting VoIP, and about twenty percent of mid-sized companies. Of these companies, Infonetics reckons about seventy-five percent have adopted some form of unified messaging system, which sounds high, but given there are many more medium sized companies than large ones, the overall figure could be around fifteen percent of medium and large sized companies. Not a huge percentage, given how long people have been touting the supposed benefits of unified messaging. As far as vendors are concerned, Avaya heads the unified messaging market, but competitors Nortel, Cisco and Alcatel-Lucent are gaining, according to Infonetics' research.
As an aside, it's interesting (but not surprising) to note that few vendors have been touting the risks of a unified messaging system, although there's no doubt that they do introduce new vulnerabilities. "Unified messaging definitely introduces a security hole," says Machowinski. "Before, when you lost a laptop, your corporate data was at risk. Now you could have someone with a stolen laptop receiving or even making phone calls and impersonating employees. But when we talk to companies considering unified messaging, security is not generally seen as a barrier to implementation."
With a unified messaging system in place, there is a strong case for a unified security, hygiene and archiving solution that supervises all corporate messages. Here's why: In the future, users will most likely be able to set preferences as to how they receive communications, so e-mails sent to them could be converted to instant messages and so on. Equally, using some sort of corporate directory database and a communicator application, users will be able to select a contact, see their presence status, and choose how to contact them: by voice, e-mail, or IM. Over time, the distinction between different media will become blurred as messages are routinely delivered in a different medium to the one they were sent in.
This puts security vendors with complete security products in a strong position compared to companies offering point solutions for particular media, according to Matthew Cain, a research vice president at Gartner. "Common records, hygiene and archival policy is essential as you don't want to apply all these by modality," he says. In this light, it is easy to see why Symantec purchased IM security software maker IM Logic in January 2006 for an undisclosed sum, to incorporate it into its e-mail security offering.
So does unified messaging increase productivity? The jury is still out on that one, although the best answer is probably "it depends." In some cases, the ability to access voice mail as "visual voice-mail" sent by e-mail and accessed on a mobile phone may well be a time saver, especially if this enables important messages to be dealt with quickly.
But changing the way people send and receive messages , or indeed adding new ways to communicate, can often have unexpected results. "Many people thought that by using IM they would reduce the amount of e-mail traffic they received, but what they actually found was that IM reduces voice traffic," says Cain. "The important question is whether there is a finite number of communications that you receive in a day – so does unified messaging just rebalance how you receive them – or do new modalities increase the number of communications you receive? Four out of five of the people we talk to say this will actually increase the number of interactions they have every day."
The danger is that if it becomes too easy to send messages, and if all messages are delivered to one big unified inbox, then instead of increasing productivity, unified messaging may simply increase the amount of communications employees have to plow through each day before they can sit down and get any work done. And without a strong productivity argument, what's the attraction of unified messaging in the first place?
Article courtesy of Instant Messaging Planet
SOURCE: Computer Software Innovations, Inc.
August 13, 2010 16:15 ET
EASLEY, SC--(Marketwire - August 13, 2010) - Computer Software Innovations, Inc.® (OTCBB: CSWI), CSI Technology Outfitters® ("CSI") announced today that it has achieved the Advanced Unified Communications Specialization from Cisco®. This specialization recognizes Computer Software Innovations, Inc. as having fulfilled the training requirements and program prerequisites to sell, deploy and support comprehensive Cisco Unified Communications solutions.
"Our partnership with Cisco has been a key part of our success and has contributed to nearly doubling our total revenues in the last five years to more than $50 million dollars. With client installations ranging from 50 handsets at one location to as many as 8000 handsets at over 100 sites, CSI has a proven track record of handling projects of varying complexity. We congratulate our entire technology team for their hard work, both implementing substantial Cisco solutions as well as achieving the necessary certifications to renew this advanced specialization," said Bill Buchanan, Sr. Vice President of Technical Delivery and Support.
"As a Cisco Advanced Unified Communications Specialized Partner, CSI Technology Outfitters' investment in the training required to provide integrated, collaborative and adaptive unified communications solutions rank them among the industry's most qualified," said Richard McLeod, director of unified communications for worldwide channels at Cisco.
The Cisco Advanced Unified Communications Specialization is designed to help Cisco resale channel partners -- whether small to medium-sized businesses or enterprise-scale organizations -- meet a wide range of customer needs. It allows partners to focus on unified communications market opportunities that require advanced product knowledge and the ability to deploy solutions over multiple sites and geographies. Cisco Advanced Unified Communications Specialized Partners are specialists in building solutions based on the industry-leading Cisco Unified Communications portfolio. These products include Cisco Unified CallManager, Cisco Unity Connection, Cisco Unity voice messaging and unified messaging, and Cisco Unity Express, Cisco Unified Contact Center Express, Cisco Unified Videoconferencing and Cisco Unified MeetingPlace Express.
The Cisco Resale Channel Program provides partners with the training required to build sales, technical and Cisco Lifecycle Services skills, and then validates their skills through a third-party audit. Cisco resale partner certifications -- Select, Premier, Silver and Gold -- represent an increasing breadth of skills across key technologies and a partner's ability to deliver integrated networking solutions. Cisco resale partner specializations -- SMB, Express, Advanced and Master -- reflect an increasing depth of sales, technical and service expertise in particular technologies. Achieving Cisco Advanced Unified Communications Specialization also provides Computer Software Innovations, Inc. access to comprehensive sales, technical, and lifecycle services training and support available from Cisco.
Cisco, the Cisco logo, Cisco Systems and MeetingPlace are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.
About Computer Software Innovations, Inc. CSI provides software and technology solutions to public sector markets. CSI software solutions have established the Company as a major software provider in the southeast education market including through its award winning financial management solutions for the education and local government market sectors. CSI's Version3 products, which include identity and access management and cloud-based communication and collaboration solutions expand CSI's presence beyond the southeast and internationally.
The CSI 21st Century Connected School solution has established the Company as a major technology provider to the southeast education market. CSI 21st Century Connected School is a seamless integration of instruction, collaboration, and network solutions. CSI financial management applications and the 21st Century Connected School solutions have been a significant factor in nearly doubling company revenue in the past three years to over $50 million and increasing education revenue contribution to approximately 90% of total revenue.
The CSI solution portfolio encompasses proprietary financial management software specialized for the public sector, lesson planning and identity and access management software, cloud-based communication and collaboration solutions, SharePoint development, network infrastructure and end device solutions, IP telephony and IP convergence applications, network management solutions and managed services, and interactive classroom technologies. More information about CSI (OTCBB: CSWI) is available at www.csioutfitters.com.
Forward-Looking and Cautionary Statements This release contains "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Among other things, these statements relate to our financial condition, results of operations and future business plans, operations, opportunities and prospects. In addition, we and our representatives may from time to time make written or oral forward-looking statements, including statements contained in filings with the Securities and Exchange Commission and in our reports to stockholders. These forward-looking statements are generally identified by the words or phrases "may," "could," "should," "expect," "anticipate," "plan," "believe," "seek," "estimate," "predict," "project" or words of similar import. These forward-looking statements are based upon our current knowledge and assumptions about future events and involve risks and uncertainties that could cause our actual results, performance or achievements to be materially different from any anticipated results, prospects, performance or achievements expressed or implied by such forward-looking statements. These forward-looking statements are not guarantees of future performance. Many factors are beyond our ability to control or predict. You are accordingly cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date that we make them. We do not undertake to update any forward-looking statement that may be made from time to time by or on our behalf.
In our most recent Form 10-K, we have included risk factors and uncertainties that might cause differences between anticipated and actual future results. We have attempted to identify, in context, some of the factors that we currently believe may cause actual future experience and results to differ from our current expectations regarding the relevant matter or subject area. The operations and results of our software and systems integration businesses also may be subject to the effects of other risks and uncertainties, including, but not limited to:
-- a reduction in anticipated sales;-- an inability to perform customer contracts at anticipated cost levels;-- our ability to otherwise meet the operating goals established by our business plan;-- market acceptance of our new software, technology and services offerings;-- an economic downturn; and-- changes in the competitive marketplace and/or customer requirements.
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