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Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)
Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
Mark duplicate records as unable to be called.
Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
Retain recall configuration data set on account on consecutive day's download.
Copy missing records from the prior day's calling list to the newly downloaded calling list.
Answer: A, D
Which command would you run to check that the link to a "Time Server" is functioning and is stable?
A system operator finds that many records are being released on the system as completion code 04. Which feature should be used to determine if specific lines are having a problem?
PC Analysis Extract
Which statement is accurate regarding Avaya Proactive Contact Supervisor?
Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
Agent Blending Administrator is accessible through Analyst.
Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
The Hierarchy Manager tool is accessed through Editor.
In the case of an Avaya Proactive Contact (APC. pod configuration, which two services are run on the Secondary APC? (Choose two.)
Answer: B, D
Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)
The APC server IP address is required for Proactive Contact Agent installation.
The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
Static IP addresses are needed for supervisor workstations.
Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
Answer: A, C, E
Which command would you use to test event services?
A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?
A business requires a hard-dialer solution with 300 agents, 600 lines and the capability to have total messages recorded up to 60 minutes in length. What will be the requirements for the Large Port Voice Card 2 (LPVC2)?
one LPVC2 card with 16 MB on-board memory
two LPVC2 cards with 16 MB on-board memory
one LPVC2 card with 32 MB on-board memory
two LPVC2 cards with 32 MB on-board memory
Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)
A value of 0 turns off the feature.
Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
This feature should be set to one (1) for UK due to OFCOM regulations.
This feature should be set to four (4) for UK due to OFCOM regulations.
Answer: A, C
A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)
AML D. H.323
Answer: B, C
The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software. After installing the operating system, what is the next step required for the APC software installation?
Install the Dialer software.
Plan system capacity.
Add ports to resource groups.
A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact. Which interface is required to use this?
A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?
What are the correct Job control functions available in Avaya Proactive Contact Monitor application?
Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
3303 exam :: Article by ArticleForgeexam 2B options.pdf - Spring 2008 CE 3303 — Mechanics...
Unformatted text preview: Spring 2008 CE 3303 — Mechanics of Solids issue 1: Draw the shear and moment diagrams for the following beams. Label a1] magnitudes, vertiees and levels of curvature. indicate the maximum shear and moment in each and every case. 200 lb one hundred fifty lb/‘feet t 1"“th *WG‘MZ-ebnootﬂ became) EMF“ ”'ZLS’XMEG“) + 4"‘LS‘*“)“7% av 357 u. 33“ 5‘0“” * 2}} :0: A3- xsoC§)—Zoo + 35-7 71F): A5‘ €1,090) _ 4054 4-09 = . 1* A”; v; S‘?) Hg 35:53! f)’ 2 “:kaer if QﬂvMMa-X a: = 7—:2 x .— z-Mu at“, aim.“ X X mm: ZAIo-JiEXKE) X2: 24-h» x 1‘four-‘Uagk 1/4 4319 (ML t “Ewan: 2-WL4‘W‘12L4-‘1M? (T) FLAME” exam 2 Spring 2008 CE 3303 — Mechanics of Solids difficulty 2: For the part proven, verify the cease, obotmm and 1m if the beam were subjected to a shear force of 4500 lb and a second force of 9,500 in*]b (Compression in the proper of the cross part). Draw the normal stress distribution across the pass area. y = 5.075 in. from the bottom and i = fifty eight.three in“ iii (C’s-00“” \LJLB .S'in - S .o‘I‘SI'n) supply : 1 ' W 01-6 5‘three F“ W a (a, 5min - “JCS .c: "I 5““) ELAJF'DM" 7 fifty six.31““ \OE'WMZ 82195} \ - SRQ‘I‘F/ .15- Q _-= Lq)Lc.LE)C§.01§‘- 0-15") + Cs.ows'~o-IS§LD-7-5)( 2f) ) _. mez 2423”} 53,15! 31119:} examination 2 2/four Spring 2008 CE 3303 — Mechanics of Solids problem 3: If three 2x43 (exact dimensions 1.5 x 3.5 inches) have been stacked collectively and nailed with pairs of nails as shown. If the beam have been subjected to a shear of 6.5 kips, what would the spacing requirement be for the pairs of nails if each and every nail could face up to a 150 lb shear? (The nails most effective circulate via 215 layer) «3. three'. c7: Q: 5.5033053 2 7-37?“ 3 ac . 1: \E(33)Lq.s—) - 2L..- 5‘1”.“ - hrs- Math-519mg <eleven Egan‘s Z "5"" Vi” examination 2 three/four Spring 2008 CE 3303 — Mechanics of Solids issue 4: Ha pipe with an inner diameter of four feet and a wall thickness of 0.5 1'11. have been subjected to a drive of 5.5 psi, what's the state of stress for the open pipe? 2; (5 Ses‘btzmn} 0"" 1.". 2 W I E e . ‘jth _,._ (5“ 2 2(0‘lfs’i 0-2:“: C°wa) ...._.___ examination 2 4/four ...View Full doc