|Exam Name||:||Oracle Field Service Cloud Service 2017 Implementation Essentials|
|Questions and Answers||:||80 Q & A|
|Updated On||:||April 18, 2019|
|PDF Download Mirror||:||1Z0-628 Brain Dump|
|Get Full Version||:||Pass4sure 1Z0-628 Full Version|
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1Z0-628 exam Dumps Source : Oracle Field Service Cloud Service 2017 Implementation Essentials
Test Code : 1Z0-628
Test Name : Oracle Field Service Cloud Service 2017 Implementation Essentials
Vendor Name : Oracle
Q&A : 80 Real Questions
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Oracle these days announced earnings-oriented updates for Oracle CX Cloud, updates for Oracle advertising and marketing Cloud, the introduction of Oracle provider Logistics Cloud, and an integration between Oracle CX Cloud and Slack.
The sales updates to CX Cloud include new DataFox capabilities, new AI earnings planning equipment, new search capabilities, and a smarter revenue assistant. DataFox gives dynamic, contextual enterprise statistics and alerts to income groups with an eye fixed on enabling them to expand their complete addressable market. the brand new earnings planning equipment analyze invoiced sales exact information to mannequin and predict future traits, with the purpose of helping sales leaders optimize income planning and forecasting. the new search capabilities are adaptive and goal to help income teams slender search standards; for instance, earnings reps can locate bills in line with prospect emails or establish key money owed that haven’t been touched currently. The smarter earnings assistant goals to save time for income groups, and contains SMS and voice advantage for managing meetings, opportunities, and prices.
“All of these [announcements] are round our imaginative and prescient for revenue—we see B2B earnings moving from a container-first mannequin to what we name a digital selling model. through that we imply that more and more groups are relocating to inside revenue teams that are aided by means of digital promoting equipment like Eloqua or like Slack,” says Des Cahill, head CX evangelist at Oracle. “We accept as true with that a combination of data enrichment from DataFox after which AI and ML methods to ebook personnel is the future of sales.”
The marketing Cloud updates consist of three new capabilities each and every for Eloqua and Responsys. the first one for Eloqua: The behavioral analytics and orchestration knowledge of Oracle Infinity are embedded into Eloqua, permitting marketers to make use of a typical behavioral facts lake for segmentation, personalization, and orchestration. in addition, Eloqua can now integrate with facts Cloud and DataFox, with an eye on featuring entrepreneurs with more suitable perception into intent and account behaviors. eventually, new AI and laptop discovering capabilities within Eloqua can guide marketers in adopting most appropriate practices and help them within the developing of content.
As for Responsys, it has a brand new recency, frequency, and monetary dashboard that goals to permit entrepreneurs to leverage statistical models to standardize segmentation, ranking engagement more accurately, and establish most advantageous shoppers. 2d, its integration with Maxymiser goals to assist marketers optimize the conversion funnel. Third, Responsys now contains an application building framework that allows for entrepreneurs to lengthen latest capabilities with guide for third-birthday celebration apps from software carriers, integration partners, and shoppers.
“more and more, the moments that you must market to consumers are micro-moments,” Cahill says. “marketers are increasingly challenged to do this, so we’re taking all the prosperous capabilities we have throughout Eloqua and Responsys and the leisure of the Oracle advertising stack and integrating them collectively.”
the brand new service Logistics Cloud goals to do 4 key issues: deliver a complete, business-extensive service answer, optimize constituents logistics, carry a seamless consumer journey, and enrich container provider. It eliminates tips silos and allows carrier departments to collaborate in real time. It allows for constituents to be ordered and shipped at once to customers and field technicians and manages technician trunk inventory. It provides a single aspect-of-contact for the total resolution technique. at last, it connects container technicians with the rest of the commercial enterprise whereas ensuring that the acceptable technician with the suitable half is assembly with the consumer.
“service Logistics Cloud is bringing together our deliver chain utility with our container provider application with our customer service functions. The theory is that when [for example] you name your telecom company on your domestic web and voice and you want to get your router fixed or you just want to get your web up and operating as quick as feasible,” Cahill says. “by integrating together our provider cloud with our field service cloud with our supply chain equipment, we’re in a position to make sure that the right technician rolls out with the appropriate certification, with the appropriate training, with the right part, and that they get to your apartment on the appropriate time and also you’re going to be there.”
the combination between Oracle CX Cloud and Slack aims to permit revenue leaders to close offers quicker via improving group collaboration, one that contains account executives, sales management, product consultants, and contract managers. additionally, it makes it possible for deals to be viewed and closed inside a Slack channel or conversation. It also aims to assist customer service teams resolve situations more effectively with the aid of making it less difficult for provider agents and support experts to collaborate.
“We believe that so as to supply improved consumer adventure, our personnel ought to be in a position to collaborate internally in reality quite simply,” Cahill says. “That’s why we’re making Slack integration a key a part of Engagement Cloud and repair Cloud, so it permits earnings representatives or carrier brokers to collaborate with every other, even across departments.”
by way of Stephen Fioretti, vp of product administration, Oracle CX income and service—Mar 19, 2019
Most provider organizations were there: A disgruntled purchaser contacts client provider to file a controversy and requests a technician. The client service team, with little insight into the real-time location of field technicians, “guestimates” an arrival time. The technician shows up at a distinct time and realizes the ingredients crucial for the fix aren’t on-hand. The effect: Frustration for all concerned, and a poor consumer adventure that places future business alternatives at risk.
This situation is all too usual and may only boost as more organizations present products as a subscription or a carrier to complement their natural product offering. This style is known as “servitization.” When achieved smartly, servitization creates a win-win condition for groups within the sort of a better consumer event and new earnings sources. besides the fact that children, to seize this opportunity, agencies ought to circulation beyond normal wreck/fix models. Downtime is costly with new carrier or subscription business models, but the good information is that proactive service is available with related devices. Proactive carrier isn’t the future; it's these days.
To address our new service panorama, we’re excited to introduce Oracle carrier Logistics Cloud, the trade’s first, conclusion-to-conclusion solution that connects customer adventure, container service, and supply chain operations inside a single integrated cloud answer. by means of combining Oracle client event (CX) Cloud and Oracle supply Chain administration (SCM) Cloud, Oracle provider Logistics Cloud helps service-primarily based agencies seamlessly manage operations and provide a unified client event, all while controlling costs.
With Oracle service Logistics Cloud, consumers will be in a position to:
Oracle shoppers who are already using both Oracle CX Cloud and Oracle SCM Cloud can take capabilities of this functionality these days. For more tips on Oracle provider Logistics Cloud, talk over with our solutions page.protected Harbor
The previous is intended to define our widely wide-spread product course. it is meant for counsel functions only, and may not be included into any contract. It is not a commitment to carry any fabric, code, or functionality, and will no longer be relied upon in making buying selections. The development, unlock, timing, and pricing of any elements or performance described for Oracle’s items can also exchange and is still on the sole discretion of Oracle employer.
by using Dale Benton . Mar 19, 2019, 12:17PM
Oracle has announced a collection of new innovations to its Oracle supply Chain management (SCM) Cloud, enabling business enterprise to reduce charges and stay forward of changing client demands.
The enterprise introduced in an announcement this week that updates to its Oracle SCM Cloud solution will join customer service and container technicians to stronger align orders and invoicing with tasks and/or organizations, improving the “orchestration of dealer managed stock.”
organisations of all sizes currently leverage the Oracle SCM and benefit access to newest innovations in artificial intelligence, blockchain, and the web of things throughout their organisation networks to raise productiveness, reduce expenses, and minimise chance.
In it’s newest replace, Oracle SCM Cloud gives field provider logistics to allow corporations to quickly resolve consumer concerns, project pushed deliver chain capabilities to facilitate accurate and timely billing through automatic tracking of mission attributes and linked charges and improved give chain collaboration, in which dealer-managed inventory assists with replenishment and confirm accurate and productive engagement through permitting users to safely share on-hand quantities with chosen suppliers.
"corporations want an effective and responsive deliver chain to stay ahead of always altering expectations and that requires have confidence, transparency and open strains of verbal exchange across the whole cost chain," spoke of Jon Chorley, chief sustainability officer and neighborhood vp, supply chain administration, Oracle. "the brand new innovations within Oracle SCM Cloud help shoppers generate greater cost from their funding, build adaptable corporations, and lay the groundwork for the arriving era of blockchain-enabled provide chain transparency."
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By John Ranalli, Senior Product Manager, Oracle
Augmented reality is the latest emerging technology to captivate the field service industry – It will be key in training a new generation of tech-savvy field technicians and helping service leaders fill the gap of an aging workforce.
The majority of field service operations are concerned about their aging workforce, according to recent research from The Service Council1. Companies today are faced with a demographic shift – as seasoned employees retire, there’s a shortage of experienced technicians to take their place. To fill the gap, service leaders are looking to new technologies to document tribal knowledge while attracting and training a new generation of tech-savvy field technicians.
As one of the first generations to grow up alongside the rise of digital and mobile technology, this younger generation of technicians vastly prefers immersive digital experiences over the heavy manuals of days past. But, those same digital field service experiences can be difficult to simulate in real time, especially given the rapid pace of both software and hardware updates.
Using Augmented Reality to Address the Aging Workforce
Enter augmented reality (AR). AR is the latest emerging technology to captivate the field service industry. Imagine if mobile resources across all areas of field service had standard AR headsets, like they currently do with their laptops or mobile devices? The breadth of capabilities available to each and every technician would be a game changer.
Field service isn’t the only industry to face an aging workforce as Baby Boomers head into retirement, but it is an industry that relies on a lot of tribal know-how and expertise that can’t be easily translated into a written manual. In this respect, AR is a tool that could be used to train this new workforce in a direct and hands-on way. Field service organizations can provide an AR headset or an AR-enabled mobile device as a flexible resource that would be able to run through multiple “what-if” scenarios, allowing technicians to visualize a repair by simply looking through the visor/screen and the machine they are being trained on.
AR also allows technicians to adapt to rapidly changing conditions – like weather, incoming Internet of Things (IoT) data, usage of resources, and more – and quickly diagnose problems to determine next steps. The real-time, integrated capabilities of AR can fundamentally change the way current and future field service technicians train for and perform their day-to-day tasks.
Using AR-enabled guidance, field service organizations can realize new use cases, such as:
The main goal behind these AR-empowered use cases is to make a technician more efficient and a “jack of all trades” when it comes to repairs across different machines or functions. AR solutions and their ability to provide real-time, hands-on guidance has the potential to make a technician an expert on something very quickly – which in turn increases the rate of first-time repairs and, subsequently, overall customer satisfaction.
Why You Should Get Started with Augmented Reality Today
Even if you’re not looking to fully deploy AR solutions in your organization today, it’s important for every field service organization to prepare for a new service reality where AR becomes an essential tool to educate, guide, and serve the next generation of technicians.
Before committing to the use of AR in your organization, take time to thoroughly understand where you could implement the technology. Price it out and see if the benefits outweigh the negatives – while AR looks really cool at a demo booth, understand that those are controlled conditions and the stumbling blocks have been well-documented2. Think about how this would work in a real-life scenario and the ongoing maintenance and implementation that is required to deploy AR. Will there be Wi-Fi available to connect your AR visor to the network? Does your data plan cover the amount of data needed for each technician in the field? Do you have a solid IT strategy in place to make sure your hardware and software are always up-to-date? While AR technology could be a game-changing addition to your field service deployments, you want to make sure your implementation compliments your organization’s current technological stack and company-wide expectations.
Also, try out a number of different devices to see what works best for your organization’s specific style of work. There are many AR headsets and providers in the market, so make sure to understand which equipment best suits your organization’s needs. For example, do you want a ruggedized setup for field work, or equipment that is used solely to train technicians in a controlled environment indoors? AR isn’t limited to just headsets and visors, either – you can trial AR-enabled mobile devices and apps that can provide a similar (albeit less hands-on) visualization experience.
With this in mind, the hardware and network technology underpinning most AR solutions still need more work before they are ready for extensive deployment and use. The technology is still fairly new and some of the data that needs to be overlaid is extremely complex and very large – consider factors like data usage limitations and costs when working with very large CAD schematics. Most of the AR equipment now available on the market is also still very fragile and hasn’t been ruggedized yet, meaning the technology will need to get tougher if it is to survive long-term in the field. And while ruggedized AR equipment does exist, they are priced at a premium and often provide limited capabilities when compared to more advanced, consumer-grade equipment. Finally, field service organizations tend to be the slowest to adopt new technology due to costs and challenges associated with implementation and maintenance, so it could be a long time before something like AR becomes an industry standard.
Admittedly, AR is still a work in progress. Current AR headsets on the market are in a similar state as early-stage cell phones – they work great, but there are questions concerning processing power, battery life, and ruggedness of the devices themselves. However, the cost of the technology is finally at the point where the economics of implementing an AR solution pilot today could finally result in a differentiating, long-term investment.
So, begin by evaluating whether these challenges are easy enough for your organization to tackle. If they’re surmountable, go ahead and begin investing in AR. You’ll develop a reputation as an organization that innovates to help improve conditions for its field techs as well as customers. If the stumbling blocks are too great at this time, work to address them, then re-evaluate in a year. You may be surprised at how quickly you can scale resources to provide emerging technologies for the next generation of field technicians.
 Sumair Dutta, A Sustainable Field Service Workforce Successfully Navigating The Retirement Crisis (The Service Council, 2017), https://www.servicecouncil.com/research.asp?R=45
 Sarah Nicastro, From The Editor: 4 Stumbling Blocks To AR ROI In Field Service, Field Technologies, August 21, 2018, https://www.fieldtechnologiesonline.com/doc/stumbling-blocks-to-ar-roi-in-field-service-0001
About The Author
John Ranalli is a versatile product manager, product evangelist and SaaS marketing enthusiast. John's experience spans the complete sales and customer lifecycle, including requirements gathering, roadmap definition, product marketing, solution consulting, customer release readiness and post implementation support.
At Oracle, John is responsible for global go-to-market product positioning, sales enablement and customer marketing for Oracle Field Service Cloud (OFSC), an enterprise-class field service solution that does business worldwide. Previously, as a Solutions Consultant at Oracle, John worked closely with our sales leaders and customers to build solutions to fit their unique business.
John is most inspired when solving complex technology challenges for enterprise technology vendors and customers and enjoys the ambiguity and opportunity that comes along with exploring new market segments and solution scoping. He is an expert in the highly complex and nuanced field service management industry.
Every corporation has a finance organization, but not every CFO has a change agent in his or her organization dedicated to transforming it. We celebrate these unsung soldiers of finance with their very own awards program: The Oracle Change Agents of Finance.
BETTER TOGETHER AWARD— Park Hotels & Resorts—Darren Robb, Senior Vice President and Chief Accounting OfficerCRYSTAL BALL AWARD— Dropbox—Annie Ogata, Corporate FP&A LeadFAST FINANCE AWARD— Caesars Entertainment—Michael Mann, Vice President of TransformationSHARED SERVICES SUPERSTAR AWARD— Orange—Djamel Benallal, Head of Finance Group SolutionsFRUGAL FINANCE AWARD— WSFS Bank—Dominic C. Canuso, Executive Vice President and Chief Financial OfficerTOP TALENT AWARD— Beall’s, Inc.—Brian Crowley, Chief Financial OfficerMODERN CLOSE AWARD— National Rural Utilities Cooperative Finance Corporation (NRUCFC)—Lori Culp, Assistant ControllerROLL WITH IT AWARD— Hilton—Anand Naimpally, Senior Vice President, FinanceBILLION DOLLAR STORY AWARD— Orange—Christophe Eouzan, Chief Accounting Officer
These finance heroes were nominated and selected by the Oracle Cloud for Finance community. Explore the award winners and their stories below.
For more information on the Oracle Change Agents of Finance program contact us at: CHANGE-AGENTS_US@ORACLE.COMBETTER TOGETHER AWARD
Recognizes fruitful integration of Oracle ERP Cloud with another Oracle Cloud solution.
Park Hotels & Resorts—Darren Robb, Senior Vice President and Chief Accounting Officer
Park Hotels & Resorts—once the real estate investment division of Hilton—spun off in early 2017. To eliminate any dependence on its former parent, Park wanted to move operations to its own financial system. It chose to implement Oracle ERP Cloud, Oracle Integration Cloud Service (ICS), Oracle Planning and Budgeting Cloud Service (PBCS), and Oracle Financial Consolidation and Close Cloud Service (FCCCS).
The Oracle applications provide a single-platform solution to store data in a format that is easily accessible for reporting and can handle complex roll-ups and consolidations between its various hotels and REITs. Oracle ICS allows Park to pass data between Oracle ERP Cloud, Oracle PBCS, and Oracle FCCCS Cloud and automates the orchestration of their integration files, removing the need for manual journal entries and manual file loading. In conjunction with Oracle ERP Cloud, Oracle PBCS and Oracle FCCCS Cloud will accelerate the period close process, giving Park the ability to accurately project budgets and forecasts—capabilities that provide essential visibility for a new company.
The integrated solution will move Park from manual to highly automated and standardized processes, maximize efficiency, and reduce risk, allowing Park and its employees to focus on growth. The robust reporting capabilities will allow for insightful decision-making, reduced risk, and enhanced internal controls. Efficiencies are projected in the following areas:
Park Hotels & Resorts’ Chief Accounting Officer Darren Robb is the project sponsor and champion. With Robb’s vision for Park’s financial operations, his ability to clearly and effectively communicate with stakeholders, his grace while managing the scope of this project, and his ability to collaborate with Oracle, Grant Thornton, and the implementation team, this project has been kept on time and on track for successful results. After being part of a multinational brand like Hilton, redefining a company as an independent entity takes leadership, dedication, and vision, all of which Robb embodies.CRYSTAL BALL AWARD
Recognizes financial planning and analysis professionals who leverage analytics to test business model and strengthen business impact.
Dropbox—Annie Ogata, Corporate FP&A Lead
Originating as a startup in 2007, Dropbox counted more than 500 million subscribers in 2016, operating multiple offices in the United States and abroad. To accommodate this quick growth, Dropbox hired quickly to staff new development and support functions. In the fast-moving technology industry, any implementation needed to be completed quickly, and functionality immediately usable. Implementing Oracle Enterprise Planning and Budgeting Cloud Workforce was the ideal solution to meet Dropbox’s most pressing needs. Dropbox also selected Oracle Financials Cloud for its new ERP tool, as the out-of-the-box integration between the two systems would help speed implementation. Dropbox successfully implemented Oracle Enterprise Planning and Budgeting Cloud in approximately three months. Huron Consulting Group was the implementation partner. In contrast to prior forecast cycles, where all data was collected and manually aggregated in spreadsheets, taking approximately two weeks, aggregations of data now take less than 10 seconds and can be run on demand from any location. Standardized reports are built dynamically, allowing reporting at any level of hierarchy, across multiple dimensions. This improvement in efficiency amounts to a time savings of nearly one full day. Dropbox leveraged out-of-the-box workforce planning functionality, which allowed quick configuration to meet the go-live goal. The system was built to support multicurrency planning and reporting for 30 FP&A users. Focusing on targeted, tangible, short-term goals kept the end users engaged throughout the implementation.
Not every CFO has a change agent in his or her organization dedicated to transforming finance for the twenty-first century. It takes a special breed of finance professional who is able to capitalize on the cloud to identify the right digital KPIs driving value today; streamline and automate reporting for better, faster decision-making; and partner more effectively with the business to thrive during turbulent times. Annie Ogata, corporate FP&A lead, is that change agent at Dropbox.FAST FINANCE AWARD
Recognizes a fast and effective implementation of Oracle ERP Cloud or Oracle EPM Cloud solutions.
Caesars Entertainment—Michael Mann, Vice President of Transformation
With 47 casinos in five countries and US$8.4 billion in net revenues per year, Caesars Entertainment, the fourth largest gaming and entertainment company in the world, can’t afford to move slowly. When Caesars decided to implement Oracle Enterprise Performance Reporting Cloud Service (EPRCS) as part of a multipillar transformation to the cloud, which included Oracle ERP Cloud and Oracle HCM Cloud, Michael Mann, vice president of Transformation, wanted Oracle EPRCS up and running quickly. Not only was he eager for his properties and account balance sheet owners to be able to quickly access balance sheet information and reports, but Mann also wanted a fast implementation to ensure his teams had engaged and fully adopted Oracle EPRCS before Oracle ERP Cloud went live. Within 10 weeks, Mann and his implementation team, along with Grant Thornton, were able to scope the project, which consisted of six reporting packages, more than 100 doclets summarizing 47 properties, and more than 20 account balance sheet groups; train 100 users; and take Oracle EPRCS live by their goal date.
Understanding the impact a multipillar cloud transformation could have on such a large organization, Mann drove the rapid Oracle EPRCS implementation and championed intense training and user adoption prior to the ERP transition. In an organization as large as Caesars Entertainment, consistency and standardization can be difficult. Demonstrating an unwavering commitment to standardizing the organization’s financial results, the enhanced collaboration and decision-making capability that Oracle EPRCS could provide, and the need for rapid implementation adoption, Mann is a true agent of change and a cloud evangelist within the Caesars organization.SHARED SERVICES SUPERSTAR AWARD
Recognizes a shared services organization using Oracle Cloud for Finance applications to develop digital capabilities to achieve best-in-class service delivery.
Orange—Djamel Benallal, Head of Finance Group Solutions
Orange, formerly France Télécom, is a French multinational telecommunications corporation offering both fixed and mobile services. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. Orange consolidated its financial systems using Oracle ERP Cloud to free its corporate finance people to do higher-level work in support of a companywide transformation initiative dubbed Essentials 2020. Orange Head of Finance Group Solutions, Djamel Benallal has been responsible for driving the implementation of Oracle ERP Cloud across the company, creating a shared services function to support its global finance operations. Orange has been live on Oracle ERP Cloud for financials and procure to pay processes since June of 2016, supporting more than 5,000 users in France, Belgium, and Poland. Thanks to the shared services environment and standardized processes, Orange will be able to quickly and cost-effectively add new countries to support across Europe and Africa, including Spain, Romania and the Ivory Coast.
This ERP Cloud implementation has become a showcase for Oracle customers looking to understand shared services best practices in the cloud. Large companies across Europe visit Orange’s shared services centers to learn and emulate its best practice approach. Benallal has been the change agent driving Orange’s success. Under his guidance, the French telecom leader has achieved the following benefits from its standardization and consolidation efforts in a shared services environment:
Recognizes dramatic cost savings using Oracle ERP and EPM solutions.
WSFS Bank—Dominic C. Canuso, Executive Vice President and Chief Financial Officer
WSFS Bank (Wilmington Savings Fund Society), parent to the oldest and largest bank in Delaware, knows that to achieve rapid growth, you have to be cost-efficient. Having undergone significant growth through acquisition in the past five years, WSFS managed its businesses with a mix of disparate systems and various manual and spreadsheet-driven processes. But CFO Dominic C. Canuso knew that for WSFS to meet its growth goal—to double in size—it needed to resolve the timing, data quality, and integration issues that made accessing critical information for business decisions difficult. WSFS selected Oracle ERP Cloud and expects the US$12M ROI to come from streamlining processes, optimizing resources, and the ability to make better decisions from real-time, accurate data. Not only is WSFS optimizing process-driven cost savings from Oracle Cloud, but Canuso has also been careful to keep implementation costs to a minimum without sacrificing the success of the project. WSFS chose to take a collaborative approach to implementation, reducing external resourcing costs by having a WSFS team working side by side with implementation partner Grant Thornton. While keeping costs down, this approach also maximizes knowledge transfer and ensures end user adoption. For an organization to thrive amid rapid acquisition, it requires a forward-thinking leader who knows how to grow the bottom line. For Canuso, creating full visibility into financials, streamlining work processes, and maximizing efficiency in the cloud is how WSFS will grow its bottom line and continue to expand.TOP TALENT AWARD
Recognizes an effective combination of Oracle ERP and HCM Cloud solutions.
Beall’s, Inc.—Brian Crowley, Chief Financial Officer
Brian Crowley is CFO at Beall’s, Inc., a national retail brand that was seeking to transform its finance, planning, and human capital business processes to drive greater compliance and efficiency, and develop a platform for continued growth. As a high-growth retail organization expanding stores across the country, integrating finance and HR is imperative to Bealls’ business success. Beall’s, Inc. is experiencing double-digit store expansion nationally, with thousands of job requisitions being added to support this growth. The finance organization leverages Oracle EPM Cloud to model its national store expansion and workforce needs, and the HR organization uses Oracle Talent Management Cloud to attract, retain, and grow its workforce as well as find and place store employees. The Beall’s, Inc. team is using Oracle EPM Cloud to forecast workforce expansion plans. They have also introduced an internal talent management framework as part of this project, further defining career paths for their employee base, as they seek to grow and retain their most important asset, their people.
Crowley, Bealls’ CFO, was intimately involved with the Oracle ERP/EPM/HCM Cloud implementation project. In addition to his day job as CFO of Beall’s, Inc., Crowley was also the top business sponsor and executive sponsor for this project. He came into this Oracle Cloud project with a strong appreciation of what is required to make the deployment successful, and managed all facets of his organization in partnership with the DAZ Systems consulting team to successfully transform and modernize its entire business with Oracle Cloud. Crowley worked with the CHRO on the overarching organizational change management and adoption plan for the Oracle Cloud solution. Crowley stands apart with this nomination, as a top-level executive who has a holistic appreciation for both the finance and HR functions at a multibillion dollar organization, who drove this program to achieve the synergistic benefits of the combined solution.MODERN CLOSE AWARD
Recognizes teams who have leveraged the Oracle Cloud for Finance solutions to decrease close times by a large percentage.
National Rural Utilities Cooperative Finance Corporation (NRUCFC)—Lori Culp, Assistant Controller
National Rural Utilities Cooperative Finance Corporation (NRUCFC) Assistant Controller Lori Culp led the Oracle ERP Cloud deployment, which started with a chart of accounts redesign that modernized its account segment structure to best support the company’s growing and expanding business. NRUCFC’s deployment included the Oracle Cloud Financials suite, including expenses, as well as Oracle Procurement Cloud. As a result of this implementation, NRUCFC accelerated data entry and subledger processing via Oracle Cloud spreadsheet loader, and improved cross-department collaboration with OTBI. Oracle ERP Cloud modern best practices, the streamlined chart of accounts, and financial governance process that Lori Culp put in place helped drive greater business insight across the finance organization and executive stakeholders, and delivered quantified value and cost savings to the business. By leveraging Oracle Cloud native capabilities, the company was able to optimize data inputs at a much more efficient rate (via the Oracle Cloud Financials suite and cloud integration framework), as well as drive significant improvements to the ledger close and consolidation process, with increased efficiencies, joint venture processing, foreign exchange calculations, and allocations/deductions. Such process improvements resulted in increased external reporting accuracy as well as a quantified reduction of almost 50 percent in the time to close the books (seven days prior; four days now with cloud). Culp worked with the DAZ implementation team on adopting Oracle modern best practices to drive process improvement and end user adoption. Since taking multiple Oracle ERP Cloud solutions live, Culp continues to drive Oracle Cloud adoption and business benefit across NRUCFC. She is actively leveraging OTBI to provide the executive team with richer business insights, and realizing increased ROI based on the efficiencies derived from Oracle ERP Cloud.ROLL WITH IT AWARD
Recognizes significant increase in agility using the rolling forecast capability in the Oracle EPM Cloud best-in-class service delivery.
Hilton—Anand Naimpally, Senior Vice President, Finance
Anand Naimpally, Senior Vice President, Global Operations Finance at Hilton, is the executive sponsor for a project to completely re-engineer forecasting and budgeting for Hilton's more than 700 + properties. Previously, planners at the property level were using a legacy, custom-built application that could not scale globally. Planning methods were not uniform across locations, so analyzing key drivers or other metrics was difficult and time-consuming. Naimpally's team decided to implement Oracle Planning and Budgeting Cloud to addresses these issues. The project enhanced Hilton's operational planning, improving the experience for more than 2,400 users globally. Hilton is now able to more accurately determine the current state of its operations-globally, regionally and at the property level-and create accurate forecasts in a timely manner. SC&H Group was the implementation partner.BILLION DOLLAR STORY AWARD
Recognizes industry pioneers who use Oracle ERP and/or EPM Cloud to deliver monumental savings using techniques such as process standardization and simplification.
Orange —Christophe Eouzan, Chief Accounting Officer
Orange, formerly France Télécom, is a French multinational telecommunications corporation offering both fixed and mobile services. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. Orange consolidated its financial systems using Oracle ERP Cloud to free its corporate finance people to do higher-level work in support of a companywide transformation initiative dubbed Essentials 2020. Orange Chief Accounting Officer Christophe Eouzan has been responsible for driving the implementation of Oracle ERP Cloud across the company. Under his guidance, Orange is on track to save a billion dollars in cost savings, thanks to the following benefits:
Oracle Procurement Cloud is being used by roughly 5,000 employees at Orange who make purchase requisitions, 500 accounting personnel, and 300 purchasing managers. While that’s only a small portion of the Orange employee base, those people are the financial backbone of the organization. And as transformation of the backbone goes, so goes the company’s overall transformation and modernization.
New York, NY, Dec. 19, 2018 (GLOBE NEWSWIRE) -- Zion Market Research has published a new report titled “Service Analytics Market By Business Application (Customer Service Analytics, Field Service Analytics, and IT Service Analytics), By Component (Solution and Services), By Deployment Mode (On-Premises and Cloud), and By Vertical (Banking, Financial Services, and Insurance (BFSI), Energy and Utility, Government, Healthcare and Life Sciences, Retail and Wholesale, Manufacturing, Media and Entertainment, Transportation and Logistics, Travel and Hospitality, and Others): Global Industry Perspective, Comprehensive Analysis, And Forecast, 2017 – 2024”. According to the report, the global service analytics market was valued USD 438 million in 2017 and is expected to reach around USD 1,202 million by 2024, at a CAGR approximately 13.70% from 2018 to 2024.
Service analytics is known for creating smarter managers, productive agents, and importantly delighted customers. With service analytics solutions, it is easier to drill into customer’s profile, update case history, and directly collaborate with the team from the service cloud console.
Browse through 103 Tables & 41 Figures spread over 210 Pages and in-depth TOC on “Global Service Analytics Market: By Type, Size, Share, Technology, Trends, Applications, Analysis and Forecast, 2017 – 2024”.
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The global service analytics market is likely to gain momentum in the future, as many business sectors are seeking to improve their businesses by moving from on-premises to cloud-based services. Changing the landscape of business intelligence and big data and the increase in social media awareness among consumers is anticipated to further drive the service analytics market. However, the lack of a skilled workforce, data security, and privacy concerns might hamper the service analytics market globally.
The global service analytics market is divided based on business application, component, deployment mode, and vertical. The business application is classified into customer service analytics, field service analytics, and IT service analytics. By component, this market is bifurcated into solution and services. The solution segment is estimated to lead the market and the services segment is projected to grow at a faster rate over the forecast time period. The vertical segment includes banking, financial services, and insurance (BFSI), energy and utility, government, healthcare, and life sciences, retail and wholesale, manufacturing, media and entertainment, transportation and logistics, travel and hospitality, and others. The retail and wholesale industry is anticipated to hold a substantial in the future. Companies operating in the retail and wholesale industry depend on historical data to study customer buying behavior, which helps in better understanding the customers’ requirements. The service data generated helps in preventing future breakdowns. Moreover, the deployment of service analytics over the cloud helps in minimizing costs, providing scalability, improving agility, and overcoming challenges.
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The North American service analytics market is anticipated to grow due to the rising adoption of cloud solutions by the organizations to improve information governance over the estimated timeframe. The presence of prominent market players in the region helps in the creation and implementation of new technologies. The implementation is driven by the need to track data patterns, thereby scrutinizing the business performance. The U.S. is a major shareholder in the region, owing to the presence of eminent players, such as Oracle, Salesforce, ServiceNow, Tableau, and Microsoft, which offer service analytics software and services.
Europe is projected to hold a considerable share in the global service analytics market, owing to the rising adoption of service analytics solutions in the retail and wholesale industry. The growth of service analytics market is also estimated to be driven by the escalating demand for Social, Mobile, Analytics and Cloud Technologies (SMACT) in the retail sector. Moreover, huge investments, rising adoption of cloud services, and growing entrepreneurship spirit are expected to positively influence the service analytics market in the upcoming years.
Browse the full "Service Analytics Market By Business Application (Customer Service Analytics, Field Service Analytics, and IT Service Analytics), By Component (Solution and Services), By Deployment Mode (On-Premises and Cloud), and By Vertical (Banking, Financial Services, and Insurance (BFSI), Energy and Utility, Government, Healthcare and Life Sciences, Retail and Wholesale, Manufacturing, Media and Entertainment, Transportation and Logistics, Travel and Hospitality, and Others): Global Industry Perspective, Comprehensive Analysis, And Forecast, 2017 – 2024" Report At https://www.zionmarketresearch.com/report/service-analytics-market
The Asia Pacific is estimated to be the fastest growing region due to its frequent investments in the research and development activities. The growing IT landscape, technological advancement in analytics, cloud, and business intelligence, and an increasing population are likely to further boost the service analytics market in the region. Moreover, the developing countries, such as India and China, are adopting service analytics solutions at a large scale owing to the rising demand for cost-effective data management software and services.
The Middle Eastern and African region is expected to contribute substantially toward the service analytics market over the estimated time period. Business intelligence, big data, and analytics are increasingly being employed to develop smarter business model frameworks. Big data is used by regional organizations to analyze customer buying behavior and to make informed business decisions. Moreover, the region is also witnessing rapid growth in IoT, which is used by various business sectors, such as healthcare, and energy and utility. Currently, there are numerous organizations in the region deploying IoT to provide cutting-edge solutions, which, in turn, is anticipated to accelerate the service analytics market expansion in the region.
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Prominent players of the global service analytics market include Agile CRM, Aureus Analytics, BlueFletch, Centina Systems, ClickSoftware Technologies, Datahero, Inc., Field Squared, Helpshift, iCharts, Microsoft Corporation, Microstrategy Incorporated, Mobi, Numerify, Inc., Oracle, Paskon, Inc., Salesforce.com, Inc., SAP SE, SAS Institute, Servicenow, Inc., Sisense, and Tableau Software, among others.
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This report segments the global service analytics market into:
Global Service Analytics Market: By Business Application
Global Service Analytics Market: By Component
Global Service Analytics Market: By Deployment Mode
Global Service Analytics Market: By Vertical
Global Service Analytics Market: By Region
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