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1Z0-465 Questions and Answers
Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow. They have noticed an issue that all of their agents cannot end the script of the places that were designed to. Identity the two reasons for this.
There are no exit or finished events being triggered on the script pages.
The agents cannot get to the pages where they can end the script.
There are no return events listed in the incident workflow for the script to use.
There are no script beginning and ending buttons enabled for the script pages.
Answer: B, C
Your customer is going to have three brand-related incident queues. They need to do an order routing of incidents created through an email channel to different queues. Identify the correct options to configure your routing rules for initial routing.
Create a rule to route to each brand queue from the corresponding service mailbox in the “progress” state.
Create a rule where if a subject contains the brand name, it should be routed to a brand queue.
Create a rule to route to each brand queue from the corresponding service mailbox in the “initial” state.
Create a rule where the sender’s domain = a branch, route the incident to the matching brand.
View the exhibits.
Your manager asks you to create a report that shows every Staff Account and how many open incidents have been assigned to them. Which report definition meets this criteria?
Use inner join.
Your customer has two different types of end customers that will be visiting their knowledgebase website. The types are “public customers” and “registered customers”. They would like to present additional knowledgebase answers to the registered customers.
Choose the two statements required to set up this type of environment.
Set up an access level without customer visibility and assign it to the registered customer answers.
Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.
Create special Products and Categories for the registered customer answers.
Set up an access level without customer visibility and assign it to all the customer answers.
Create a special public answer status for the registered customer answers.
Answer: B, C
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Oracle RightNow CX Cloud Service 2012 Essentials Certification Exam (">1Z0-465) – Exam Preparation Details
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Easy To Follow Ideas About Search Engine Optimization That Will Really Help You
You could be the most ambitious person on the planet when it comes to creating a website with all the bells and whistles that people will love, but unless your visitors can find your site when they search specific terms, your efforts are just going to be wasted. Read these tips and make the most of your efforts.
On your website, headings are going to play a vital role in organizing information. So you need to use only a single H1 tag when you are putting your page together. You can use various subheading tags, like H2-H6, but keep things neat and clean by only using one main H1 tag.
To search engine optimize your website, don't include more than 150 internal linking hyperlinks on your home page. Too many internal links on one page can dilute a web page's search engine rank. Huge numbers of links also make it hard for visitors to find the information that they need quickly.
To ensure that your website is as easy as possible to crawl, keep your site architecture flat. Don't use too many sub folders, instead use descriptive names for each page. Keep your pages with the most competitive keywords in their names, close to the root folder, so they will gain a higher page rank.
A great way to optimize your search engine is to provide use internal links. This means you have an easy access to links within your own site. This provides an easier database for customers of viewers to use and will end up boosting the amount of traffic you have.
Find some SEO forums that take site review requests. Participate in the forums then ask fellow members to take look at your website. When someone you don't know well visits your website they can analyze it critically and unemotional, then highlight mistakes and suggest ways for you to improve your website's search engine optimization.
While purchasing a domain name may seem like the right way to go, many search engines do not recommend it. Some search engines have a long delay for adding new sites to their existing lists, and last thing you want is to delay getting new visitors. Using your existing website is more feasible, since the wait time for some engines is up to a full year.
Decide whether or not you want to use a link farm. Link farms are sites without content that just have thousands of links. This is generally seen as a negative thing. However, these do appear in search engines, and can help you rise in the ranks. It is your decision as to what is most important: rapport with other sites, or search engine rankings.
As mentioned at the start of this article, it's very important that you do not allow your efforts to go to waste. Learning the proper optimization tactics for the search engines out there is how your site or business goes from a simple start-up to being a legitimate and popular brand online. Use the tips you've just read to your advantage in SEO.
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OPN Certified Specialist certification exam- ">1Z0-465 Exam Questions
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