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1Z0-465 - Oracle RightNow CX Cloud Service 2012 Essentials - Dump Information

Vendor : Oracle
Exam Code : 1Z0-465
Exam Name : Oracle RightNow CX Cloud Service 2012 Essentials
Questions and Answers : 80 Q & A
Updated On : January 19, 2018
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1Z0-465 Questions and Answers



Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow. They have noticed an issue that all of their agents cannot end the script of the places that were designed to. Identity the two reasons for this.

  1. There are no exit or finished events being triggered on the script pages.

  2. The agents cannot get to the pages where they can end the script.

  3. There are no return events listed in the incident workflow for the script to use.

  4. There are no script beginning and ending buttons enabled for the script pages.

Answer: B, C


Your customer is going to have three brand-related incident queues. They need to do an order routing of incidents created through an email channel to different queues. Identify the correct options to configure your routing rules for initial routing.

  1. Create a rule to route to each brand queue from the corresponding service mailbox in the “progress” state.

  2. Create a rule where if a subject contains the brand name, it should be routed to a brand queue.

  3. Create a rule to route to each brand queue from the corresponding service mailbox in the “initial” state.

  4. Create a rule where the sender’s domain = a branch, route the incident to the matching brand.

Answer: C


View the exhibits.

Your manager asks you to create a report that shows every Staff Account and how many open incidents have been assigned to them. Which report definition meets this criteria?

  1. Exhibit A

  2. Exhibit B

  3. Exhibit C

  4. Exhibit D

  5. Exhibit E

Answer: C


Use inner join.


Your customer has two different types of end customers that will be visiting their knowledgebase website. The types are “public customers” and “registered customers”. They would like to present additional knowledgebase answers to the registered customers.

Choose the two statements required to set up this type of environment.

  1. Set up an access level without customer visibility and assign it to the registered customer answers.

  2. Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.

  3. Create special Products and Categories for the registered customer answers.

  4. Set up an access level without customer visibility and assign it to all the customer answers.

  5. Create a special public answer status for the registered customer answers.

Answer: B, C

Oracle 1Z0-465 Exam (Oracle RightNow CX Cloud Service 2012 Essentials) Detailed Information

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    Oracle RightNow CX Cloud Service 2012 Essentials Certification Exam (">1Z0-465) – Exam Preparation Details

    The Oracle RightNow CX Cloud Service 2012 Essentials (">1Z0-465) examination is designed for individuals who possess a strong base and skills in selling and applying Oracle RightNow CX Cloud Service 2012 alternatives. This documentation covers subjects such as: Answer Management, Site Settings and Management, RightNow Statistics. This documentation distinguishes applicants in the market by offering an edge against their competitors through confirmed skills. Up-to-date training and field encounter are recommended.OPN associates earning this documentation will be recognized as OPN Qualified Professionals. This documentation allows OPN associates distinguish themselves in the market through confirmed in-depth skills and allows their associate company be eligible for the Oracle RightNow CX Cloud Service 2012 Expertise. Oracle RightNow CX Cloud Service allows deliver remarkable client encounters (CX) across the web, public networking sites and get in touch with centers, all provided via the cloud.Today, customers are motivated like no other time in history. Oracle RightNow Customer Experience (CX) Cloud Service and the client encounter package provide extensive client encounter applications that generate income, increase performance, and build commitment. Oracle RightNow’s CX Cloud Service alternatives give your clients the energy to manage the three encounters that matter most across every stage of your client’s journey: the web encounter, the public encounter, and the get in touch with middle encounter.Oracle RightNow CX Cloud Service Partner OpportunitiesThe global CRM industry will exceed $ 18.2 B this year. Cloud solutions, which signify one third of the industry overall, are speeding up at a rate of over 40%. Take advantage of the brand, energy and reach of Oracle to catch this industry opportunity with Oracle RightNow CX Cloud Service. Systems Integrators (SIs) and Consultancies can offer an remarkable client encounter remedy to generate company modification possibilities and execution solutions income with the industry leader across three of Gartner’s primary Magic Quadrants in Customer Service – Web, Social CRM, and CRM Center.Resellers earn edge through Oracle RightNow CX Cloud Service subscribers to end clients looking for alternatives that improve the quality and reliability of client encounter across programs, reduce reaction times and lower functional costs. ISVs can enhance and develop supporting alternatives incorporated with Oracle RightNow CX Cloud Service to sell a more solid, incorporated client encounter remedy in accordance with the most advanced and extensive Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) offering.Managed Service Providers (MSPs), Business Process Outsourcers (BPOs) and partners can enable and enhance their promotions with Oracle RightNow CX Cloud Service by providing an extensive client encounter remedy as a contracted, subscription-based plan end clients. Agencies can grow income offering skills and creative solutions to clients seeking a client encounter remedy that distinguishes their promotions and pushes client purchase and storage benefits.

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