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Answer: A, E
The Sales Manager wants to add value to the adjustment reasons picklist. Which two options can the administrator use to fulfill this requirement?
The ZSF_FCST_ADJUSTMENT_REASON option to modify the values
The Manage Standard Lookups task to select the Forecast Adjustment Reason values
The Manage Adjustment Reason task to set the field to Revenue and Non-Revenue
The Forecast Management Tool by accessing it via the Navigator
Answer: B, C
Your company currently uses a legacy system, and has a 1:M relationship between opportunity and contacts. Now that your company has purchased Oracle Fusion CRM, you have been asked to import the legacy data. How should the flat file be arranged in order to successfully import all of the legacy data into oracle Fusion CRM?
Create a data set for each contact and include them all on the same opportunity line.
Create a data set for each contact and include them on different lines; the opportunity data should be included at the beginning of each line.
Create a data set for each contact and include them on different lines; the opportunity
data should be included only for the primary contact.
Each set of contact data should be imported from a separate flat file
1:M relationships cannot be directly imported into Oracle Fusion CRM.
A territory manager wants to change territories and the criteria for assignment of sales representatives to leads and opportunities in Oracle Fusion Sales. During territory update, change to the dimensions, metrics, and utilization of the synchronization process have to be carried out in the .
Which statement correctly describes the delete options that are available for lookup types at the customization level?
Deleting a lookup type is possible in user, Extensible and system customization levels.
Deleting a lookup type is possible in user and Extensible customization levels, but not in system customization levels.
Deleting a lookup type is possible in User customization levels, but not in extensible or system customization levels.
Deleting a lookup type is possible in system customization levels, but not in user or
Extensible customization levels.
Deleting a lookup type is possible in Extensible customization levels, but in user or system customization levels.
You are the administrator in charge of Oracle Fusion CRM configuration. When your company decides to expand their market to other countries, you are asked to create a new role in the 20 Identify the two tasks that must be performed when you create the role.
Assign the role directly to the resource.
Assign the role to the employee's team.
Set the manager flag to true.
Set the member flag to true.
Assign the new user to the partner resource role type.
Answer: A, E
Identify three rule set components used to define rule-based assignment for work objects in Assignment Manager.
Rule Set Type
Answer: A, B, D
Which tool within Oracle Fusion CRM enables business analysts and administrators to customize and extend Oracle Fusion CRM applications, reports, and analytics changes directly from the Fusion CRM application?
Oracle Application Composer
Setup and Maintenance
Reports and Analytics
Identify three functional responsibilities associated with the Channel Manager role.
Manage Partner Programs
Manage Sales Planning and Forecasting
Manage Partner Accounts
Manage Partner Enrollment
Pursue Partner Leads and Opportunities
Answer: A, C, D
A company makers and sells widgets. After creating the appropriate products and catalogs, the customer decides to only ship products within the USA. The customer also wants to display the number of available widgets in stock in order to prevent a conflict
between sales and the available stock. Identify the two function specification changes you would make to meet the customer's requirements.
Set the Availability Engine to Quick Availability.
Set the Availability Engine to Detail Availability.
Set the Pricing Engine to Complex.
Set the Eligibility Engine to Run and Hide.
Set the territory Engine to Do Not Run.
Answer: B, D
When creating a sales method, what does the value of the Close Window field determine?
The maximum number of days that an opportunity can stay in any Sales Stage.
The number of days added to the current date that will set the initial Close Date of an Opportunity.
The number of days before an Opportunity will automatically move to the Closed status
The size of the revenue variation
Identity the attributes that need to be defined while configuring sales stage in a sales methodology.
Phase, Order, Duration mid Stalled Deal Limit.
Phase, Order, Duration and Opportunity Status
Phase, Win probability Range, Opportunity Status
Phase, Order, Win Probability Range, Duration and Stalled Deal Limit
Status, Order, Win Probability Range\ Duration and Stalled Deal
1Z0-425 Oracle Fusion CRM: Sales 2014 Implementation Essentials
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Test Name : Oracle Fusion CRM: Sales 2014 Implementation Essentials
Vendor Name : Oracle
Q&A : 146 Real Questions
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Oracle Fusion CRM: Sales 2014 Implementation Essentials exam
The 2011 CRM Market Leaders | 1Z0-425 Real Questions and VCE Practice Test
Tin or aluminum is symbolic for a 10th wedding anniversary, as a result of each soft metal suggests that a marriage may still be pliable and sturdy—so it will probably bend without breaking. It’s becoming, then, that we display some flexibility for our tenth annual CRM Market Leaders Awards by asking analysts to include a brand new criterion—can charge—into each and every supplier’s ordinary ranking. In some cases, the can charge rankings enormously affected leaderboard positioning. In other situations, product-line enhancements, cellular offerings, social media connections, and cloud-primarily based solutions brought on shifts in vendor placement. obviously, it’s an evolving market—one that is still formed by way of this 12 months’s CRM Market Leaders.
commercial enterprise SUITE CRM
The MarketSpending on CRM application is expected to peer the greatest increase of all the utility utility markets global, with the biggest areas of investment expected to consist of the online channel, application-as-a-service deployments, customer loyalty management, customer service functions, and cellular.
On-demand CRM offerings are, neatly, prominent, and not just from SMB purchasers. those options are gaining traction among commercial enterprise consumers as neatly. in line with a examine by way of Nucleus research, sixty three p.c of businesses with more than 1,000 employees have adopted on-demand CRM expertise. SaaS inside the CRM business is anticipated to exceed $4 billion in total utility profits in 2014, a figure that might constitute more than 32 percent of the full CRM market, in response to Gartner.
The LeadersMicrosoft gained floor on Salesforce.com this 12 months in functionality (gathering a 4.three score) with its free up of Dynamics CRM 2011. Analysts additionally favored the company software massive’s aggressive pricing method, which Rebecca Wettemann, vp of Nucleus analysis, characterized as greater of a “penetration approach.” but Microsoft isn’t out of the woods yet. A contemporary investment in a web application market “nevertheless needs refinement, but it surely shows Microsoft’s awareness that a associate ecosystem and simply purchasable add-ons to CRM are in particular essential within the SaaS area,” Wettemann provides.
NetSuite has at all times had “a far better play within the SMB area than the gigantic agencies,” says Jim Dickie, managing associate of CSO Insights, but it really is starting to exchange. actually, the business’s score in company course (four.2), in addition to its high mark in charge (4.2), propelled NetSuite onto the leaderboard this 12 months after being named as a One to stay up for the past two years.
“NetSuite’s all-in-one built-in answer encompassing CRM, ERP, finance/accounting, and e-commerce, developed on a client-centric counsel infrastructure, presents authentic value for a reasonable charge,” says Leslie Ament, vp at Hypatia analysis. “adding frosting to this cake is a workflow administration module with aspect-and-click on, rules-based mostly workflows that enable line-of-company executives to automate, streamline, and improve usual company procedures.”
Oracle captured the attention of analysts intensive of performance, scoring a four.7. The enterprise has “through far the richest function set of any supplier in the market these days,” says Michael Fauscette, neighborhood vice chairman of utility business options at IDC.
Wettemann consents. “with out dispute, Oracle Siebel CRM continues to provide the most CRM functionality and guide for the most complexity throughout earnings, advertising and marketing, and service,” she says. Oracle took a hit, even though, in cost, which grew to become out to be a double-edged sword. “You’re paying a excessive cost for [Oracle], however you get what you pay for,” Fauscette says. He and others have cited, however, that large pink has begun to present aggressive pricing round its on-demand options.
while SAP’s scores in most classes have been according to trade averages within the category, the company did seize the highlight with its latest application unencumber. That edition, Dickie says, “is terribly wealthy in cellular and analytics aid.”
The WinnerSalesforce.com, on proper for three years in a row, led the pack once again in customer pride (4.2) in addition to company path (4.5). these rankings didn't shock Wettemann, who says that the company “has developed its business via true client references and a very enthusiastic and collaborative user group.”
Analysts agree that Salesforce.com has endured to expand its core CRM functionality and add-ons during the AppExchange, which Dickie calls “an asset.” however, greater importantly, the company has made all of the right investments in social CRM, cloud performance, and collaboration tools.
One to WatchAmdocs is the alternative this 12 months, reprising a job it held in 2008 after having made the leaderboard in 2007. a few analysts have been peculiarly impressed with the business’s path all over the past yr or so. “Amdocs offers a compelling imaginative and prescient for business customer management through guided guide of pragmatic company approaches (reminiscent of salary management, provisioning and achievement, billing, charging, and policy), reporting, analytics, and precise-time indicators, coupled with anywhere/anytime/any touch element,” Ament says. This “illustrates a different, industry-specific focal point in this class,” and “has enabled Amdocs to strengthen a strong solution tailored to the requirements of the telecommunications and media sectors.”
MIDMARKET SUITE CRM
The MarketMajor CRM companies more and more are focused on building efforts towards the midmarket, which hasn’t been as quick to undertake CRM options as every other trade segments have. Analysts indicate that the midmarket is a key earnings driver for CRM vendors and may see an implementation boom in the next three to five years.
in response to Forrester, the midmarket segment was on pace to account for 38 percent of CRM revenue ultimate 12 months, which, in accordance with AMI companions, comes from 54 percent of mid-sized businesses. among those businesses, CRM solutions delivered via a software-as-a-carrier mannequin will continue to grow right through the subsequent 5 years, while spending for on-premises solutions could be flat. Forrester known as SaaS solutions “particularly in all likelihood” for businesses with between 250 and 500 users.
in line with Rebecca Wettemann, vice president at Nucleus research, the traces are blurring between midmarket and enterprise CRM, with providers like Microsoft and Salesforce.com displaying an “potential to scale to guide colossal businesses in addition to ordinary companies.”
The LeadersMicrosoft, a fixture among the leaders in midmarket CRM, this 12 months accomplished with a decent four.0 complete ranking. The enterprise’s Dynamics CRM providing, up-to-date for 2011, continues to captivate analysts and clients because of its handy integration with other Microsoft office items. Dynamics CRM additionally got here with a lot more bells and whistles, however benefited most from brought functionality. moreover, the company’s new aggressive pricing approach, turning out to be associate ecosystem, simply obtainable add-ons, and rising investments in an online app market all place Microsoft to compete towards Salesforce.com.
NetSuite continues to shine on account of its “optimal-designed entrance- and lower back-workplace solution for the midmarket,” says Jim Dickie, managing accomplice at CSO Insights. The business put up astounding numbers intensive of performance (4.2), consumer pride (4.0), and business path (4.1), but many analysts saw it as no longer quite on the identical stage as some of the bigger rivals. “besides the fact that children NetSuite doesn’t supply the breadth of CRM performance that others do,” Wettemann says, it does bring “actual productivity gains for conclusion clients, in particular in mid-sized companies.”
Oracle, usually associated with tons larger-scale deployments, continues to excel within the midmarket, too. The business, which tied for the precise score extensive of performance with a four.four, turned into kept out of the normal top spot because of such issues as lengthy deployment instances, onerous training times, and other adoption challenges, all of which were mirrored in the business’s low customer delight score of three.3. Wettemann says the company suffered in other ways: “We’re no longer seeing a lot of Oracle CRM pastime, generally as a result of we agree with purchasers are ready to peer what Fusion CRM looks like and when it should be accessible.” Oracle took the most advantageous hit, although, on charge, the place it scored a mere 2.9, by using some distance the bottom of any dealer within the class.
SugarCRM is a newcomer to the leaderboard in the midmarket class, having posted an certainly remarkable 4.1 in cost. As with its small-market product, SugarCRM excels in the midmarket phase on account of its open-supply CRM solution set, which Michael Fauscette, neighborhood vice president for utility company solutions at IDC, characterised as “an outstanding price, particularly in the midmarket.”
The WinnerSalesforce.com, the fingers-down winner again in midmarket CRM, has seen competition warmth up this year from Microsoft. on the other hand, Salesforce.com beat its opponents in all of the scoring criteria: four.four in company direction, four.4 intensive of performance, four.three in client delight, and four.2 in can charge. To stay competitive, “Salesforce.com has persevered to extend on its core CRM functionality whereas increasing its ecosystem of cost-brought CRM add-ons during the AppExchange market,” says Wettemann, who also lauded the enterprise for investing in social CRM, cloud functionality, and collaboration equipment.
One to WatchRightNow applied sciences, which has reached the leaderboard every of the previous 5 years, slipped this yr, scoring simply a bit larger than the business regular in all criteria. The enterprise’s choices fell short in the higher CRM market largely as a result of they are geared extra towards client self-service than they are towards broader CRM functions. Its company path rankings additionally fell for that identical reason, and lots of the strikes RightNow has made during the past yr have established on its search and consumer intent–gathering items.
EDITOR'S word: The editors of CRM journal would like to extend their deepest gratitude to those that took half, to various levels, in evaluating the CRM Market Awards. The concern you’re protecting, and the CRM Market Awards themselves, effortlessly wouldn’t be feasible with out the contributions of these judges, assessors, commenters, and raters: Raj Agnihotri, assistant professor, Cotsakos school of enterprise at William Paterson university; Leslie Ament, vice president of customer intelligence analysis and client advisory features, Hypatia analysis; Ryan Brock, vice chairman, AMI-companions; Jim Dickie, managing companion, CSO Insights; Michael Fauscette, neighborhood vice president for utility company options, IDC; Paul Greenberg, president of The 56 neighborhood; Andy Hayler, CEO, The tips change; Steve King, accomplice, Emergent analysis; Brent Leary, companion and cofounder, CRM essentials; Carter Lusher, chief analyst, Ovum; Laurie McCabe, companion, SMB group; Denis Pombriant, managing
fundamental, Beagle analysis; Adam Rapp, assistant professor of advertising, Clemson college; Madan Sheina, primary analyst, Ovum; Mark Smith, CEO and chief research officer, Ventana analysis; Ray Wang, fundamental analyst and CEO, Constellation analysis; and Rebecca Wettemann, vp, Nucleus analysis.
(page one in every of five)
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