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1Z0-1016 - Oracle Product Hub Cloud 2018 Implementation Essentials - Dump Information

Vendor : Oracle
Exam Code : 1Z0-1016
Exam Name : Oracle Product Hub Cloud 2018 Implementation Essentials
Questions and Answers : 72 Q & A
Updated On : June 17, 2019
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Test Number : 1Z0-1016
Test Name : Oracle Product Hub Cloud 2018 Implementation Essentials
Vendor Name : Oracle
Q&A : 72 Dumps Questions

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Oracle Product Hub Cloud 2018 Implementation Essentials book

customer Success? Pull The different Leg | 1Z0-1016 Dumps and Real test Questions with VCE Practice Test

“people don’t are looking to buy 1 / 4-inch drill, they desire 1 / 4-inch hole.” So pronounced Harvard business school Professor Theodore Levitt in his 1974 ebook advertising and marketing for company growth.

This quote is so popular, Innovator’s quandary author Clayton Christensen quoted Levitt in his 2016 book The Clayton M. Christensen Reader.

only 1 problem: it’s incorrect.

Let’s say Mary desires to hang a photograph of her fogeys. She doesn’t want a drill to be certain, however she additionally doesn’t desire a gap. She doesn’t even basically are looking to hang the image. What does she want? The emotional adventure she receives when she looks on the image.

Such is the problem of client delight. It’s now not enough to carry products shoppers are inclined to buy. Even assembly the expressed dreams of consumers isn’t good ample. we will’t stop unless our customers are delighted.

So, have we at last cracked open the secret of earnings and marketing? Have we put our finger on the essence of a successful business?

not so fast. “what's customer delight? It’s bullshit, that’s what it is,” espouses Michael Redbord, vp and ordinary supervisor, client Hub at HubSpot.

If best client churn were so fascinating.

bazzadarambler

client delight vs. client Success

Redbord is speaking just a little tongue in cheek, differentiating between genuine consumer pleasure and what he calls ‘manufactured pride.’ “while manufactured satisfaction can cause fantastic press, it’s no longer a great deal of a customer era or retention strategy in observe,” he continues.

Case in aspect: online shoe retailer Zappos, whose CEO, Tony Hsieh, wrote the booklet providing Happiness. “in case you’ve ever ordered or called Zappos, you comprehend that the basis of their consumer crew isn’t the one-off manufactured happiness,” Redbord provides. “It’s the constant delivery of quick, accurate, and on-brand product and service day-in and day-out.”

Such consistency of provider may very smartly be delightful to make certain – however the footwear ought to be delightful as smartly, and moreover, ought to enable consumers to obtain their goals. in spite of everything, a pair of shoes may tick the entire emotional bins, but if they don’t healthy, the customer is still returning them.

in the B2C house in certain, marketers must carefully balance client consequences and the emotional context of client satisfaction – a fragile equation that components in product functionality, company cost, and other elusive aspects.

in the B2B context, in distinction, emotional concerns, while nonetheless vital, play a backseat to consumer outcomes. Even in nowadays’s know-how-pushed world, human relationships are still essential for doing enterprise – but when a product or carrier doesn’t resolve the consumers’ difficulty, the emotional component of the sale will inevitably fall short.

You might suppose, therefore, that for B2B agencies, client success centers on consumer outcomes. every now and then it does – however in a extraordinary number of agencies, purported ‘customer success’ misses the mark.

How consumer Success Went off the Rails

specializing in customer outcomes may appear evident to income and advertising people in lots of industries, but the enterprise software market traditionally focused on enterprise license offers.

as soon as a dealer closed this kind of deal, the consumer had little option however to pay for years of service and guide. Inevitable customer issues were without problems greater how to extract cash from hapless valued clientele.

Then cloud computing came along and adjusted every little thing. as a result of cloud-primarily based SaaS carriers offered their wares as subscription-based mostly features, shoppers had to renew their contracts periodically – and if they weren’t chuffed, they’d take their company in other places.

client churn all of sudden grew to become a fact for the software world – and with it, the rise of customer success initiatives. “virtually all consumer Success management initiatives beginning out as ‘churnfighters,’” explains the customer Success affiliation web site. “You either actively manage your customer relationships as strategic portfolio belongings, or you easily cede control over them and your company’s future to chance and/or the competitors.”

McKinsey refers to this center of attention on reducing churn as ‘consumer Success 1.0.’ “Many purchasers grew to be understandably pissed off, leading to low adoption and utilization costs, which at last ended in better churn,” explain Charles Atkins, affiliate associate at McKinsey; Shobhit Gupta, business strategy and Operations Lead at AllyO, previously Engagement supervisor at McKinsey; and Paul Roche, Senior associate at McKinsey. “in accordance with one McKinsey analyze, the SaaS carriers with accurate-quartile revenues done their mighty showing by using investing more in consumer-success initiatives geared toward churn discount.”

client Success 1.0, although, is fraught with problems. in spite of everything, nobody desires their relationship with a dealer to be a ‘strategic portfolio asset.’ There’s scant customer satisfaction there to be sure.

In essence, this approach to consumer success concentrated on customer retention as the intention, no longer a success customer effects. In different words, income and client aid without difficulty had to do the naked minimum feasible to keep clients from leaving – rarely a recipe for truly a hit consumers.

having said that, some of the incumbent utility providers fell into the customer Success 1.0 trap. “With [Oracle’s] unmatched set of items and capabilities that supply customers a tremendous range of choices to healthy their pleasing needs and tastes, plus this new interior orientation towards client success to make sure renewals, Oracle ’s overcoming one of the crucial main boundaries confronting it by itself journey to the cloud,” explains Bob Evans, Founder and predominant at Evans Strategic Communications, previously Chief Communications Officer at Oracle, and fellow Forbes contributor. (See my past article on Oracle’s anti-client strategy.)

SAP , clean off a sequence of large consumer deployment screw ups, also toed the consumer Success 1.0 line. “We’ve created an atmosphere where it basically concerns that these go-lives and that client success is probably the most important priority and that’s also now reflected closely within the compensation for the earnings rep as neatly as the complete administration value chain,” according to SAP CEO bill McDermott.

consumer Success 2.0 Falls short

Oracle’s single-minded center of attention on renewals and SAP’s consideration to ‘go-lives’ (it is, with ease now not failing absolutely), as opposed to a success customer results as ends in themselves, has resulted in client pushback, suggesting a necessity to rethink consumer success.

Enter McKinsey’s ‘consumer Success 2.0.’ “We’re initially of a new period—call it customer success 2.0—by which many businesses are focusing on increase besides churn,” Atkins, Gupta, and Roche proceed.

although, even specializing in boom still falls in need of inserting customer consequences first – a proven fact that McKinsey acknowledges. “handled poorly, an organization’s new emphasis on growth can undermine a consumer’s trust in [Customer Service Managers] and create a sense that they're comfortably interested in expanding gains.”

What, above all, could McKinsey mean with the aid of coping with an emphasis on growth poorly? possibly salespeople coming throughout as disingenuous when pushing for upsell and pass-sell deals? ‘Mr. or Ms. customer, I desire you to purchase the enterprise version of this SaaS equipment, and that i’m best telling you that as a result of I want you to be a hit wink wink’?

Rethinking client Success

today’s B2B consumers – specially at the enterprise level – are becoming intelligent to such shenanigans. client success can now not be a euphemism for ‘just sufficient to retain you from leaving’ or even ‘whatever thing it takes to promote you greater stuff.’

within the digital period, customer-focused efforts should really center of attention on consumer results. Profitability and boom have to take a backseat. “shoppers don't seem to be buying your product, they are buying their effects,” explains Jonas Stanford, Director of customer Success at Unbounce. “It is not sensible to consider that consumers will stay on a a hit route, or find new effects your product can deliver, on their personal.”

in addition, client success can't be the responsibility of one group or department. “client success takes your whole enterprise,” says the MindTouch Digital group. “customer success impacts earnings, advertising and marketing, help, Product, and Administration in alternative ways, sure, however all play a must have roles in turning your consumers into product specialists. through making a choice on what client success is—and what function each department performs in that intention—you could make certain that the customer journey along their entire journey is geared in opposition t them fitting successful.”

One commercial enterprise SaaS provider who walks the walk is ServiceNow . “What we’re going to do is put a little extra center of attention on client success, in order that we’re taking pictures and documenting and codifying the enterprise value that gets created,” says John Donahoe, President and CEO of ServiceNow, “which helps a CIO or an IT branch within their corporation show the cost they're using interior their company.”

ServiceNow’s CMO is on the same web page. “more and more, the advertising firm is speaking in the language of company price,” explains Dan Rogers, CMO of ServiceNow. “The contemporary marketer is entering into that position, not just get the leads, get them to the earnings team, however truly thinking about the total manner through getting those purchasers to those end outcomes.”

The consumer Success conclusion online game

whereas B2C consumer success facilities on a big range of client dreams mixed with emotional pride, the B2B world focuses on profitability (or the mission priority within the public sector). within the for-profit B2B world, therefore, client success potential specializing in customer consequences when it comes to your purchasers’ profitability, which inevitably is determined by the success of your personal valued clientele’ shoppers.

Such is the paradox of the digital period: we have to put customer consequences first and our personal profitability and boom 2nd, otherwise we jeopardize our own profitability and increase in the end.

This paradox is elaborate for typical agencies to understand, but from the customer’s standpoint, the businesses that get this right are the simplest ones we’ll want to do enterprise with. And remember – we’re all purchasers.

Intellyx publishes the Agile Digital Transformation Roadmap poster, advises organizations on their digital transformation initiatives, and helps companies communicate their agility experiences. As of the time of writing, ServiceNow is an Intellyx consumer. not one of the different organizations outlined listed here are Intellyx customers. image credit: bazzadarambler.


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List of Certification test Dumps

3COM [8 Certification Exam(s) ]
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ACFE [1 Certification Exam(s) ]
ACI [3 Certification Exam(s) ]
Acme-Packet [1 Certification Exam(s) ]
ACSM [4 Certification Exam(s) ]
ACT [1 Certification Exam(s) ]
Admission-Tests [13 Certification Exam(s) ]
ADOBE [93 Certification Exam(s) ]
AFP [1 Certification Exam(s) ]
AICPA [2 Certification Exam(s) ]
AIIM [1 Certification Exam(s) ]
Alcatel-Lucent [13 Certification Exam(s) ]
Alfresco [1 Certification Exam(s) ]
Altiris [3 Certification Exam(s) ]
Amazon [7 Certification Exam(s) ]
American-College [2 Certification Exam(s) ]
Android [4 Certification Exam(s) ]
APA [1 Certification Exam(s) ]
APC [2 Certification Exam(s) ]
APICS [2 Certification Exam(s) ]
Apple [71 Certification Exam(s) ]
AppSense [1 Certification Exam(s) ]
APTUSC [1 Certification Exam(s) ]
Arizona-Education [1 Certification Exam(s) ]
ARM [1 Certification Exam(s) ]
Aruba [8 Certification Exam(s) ]
ASIS [2 Certification Exam(s) ]
ASQ [3 Certification Exam(s) ]
ASTQB [8 Certification Exam(s) ]
Autodesk [2 Certification Exam(s) ]
Avaya [106 Certification Exam(s) ]
AXELOS [1 Certification Exam(s) ]
Axis [1 Certification Exam(s) ]
Banking [1 Certification Exam(s) ]
BEA [5 Certification Exam(s) ]
BICSI [2 Certification Exam(s) ]
BlackBerry [17 Certification Exam(s) ]
BlueCoat [2 Certification Exam(s) ]
Brocade [4 Certification Exam(s) ]
Business-Objects [11 Certification Exam(s) ]
Business-Tests [4 Certification Exam(s) ]
CA-Technologies [20 Certification Exam(s) ]
Certification-Board [10 Certification Exam(s) ]
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CheckPoint [44 Certification Exam(s) ]
CIDQ [1 Certification Exam(s) ]
CIPS [4 Certification Exam(s) ]
Cisco [321 Certification Exam(s) ]
Citrix [48 Certification Exam(s) ]
CIW [18 Certification Exam(s) ]
Cloudera [10 Certification Exam(s) ]
Cognos [19 Certification Exam(s) ]
College-Board [2 Certification Exam(s) ]
CompTIA [79 Certification Exam(s) ]
ComputerAssociates [6 Certification Exam(s) ]
Consultant [2 Certification Exam(s) ]
Counselor [4 Certification Exam(s) ]
CPP-Institute [4 Certification Exam(s) ]
CSP [1 Certification Exam(s) ]
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DRI [1 Certification Exam(s) ]
ECCouncil [23 Certification Exam(s) ]
ECDL [1 Certification Exam(s) ]
EMC [128 Certification Exam(s) ]
Enterasys [13 Certification Exam(s) ]
Ericsson [5 Certification Exam(s) ]
ESPA [1 Certification Exam(s) ]
Esri [2 Certification Exam(s) ]
ExamExpress [15 Certification Exam(s) ]
Exin [40 Certification Exam(s) ]
ExtremeNetworks [3 Certification Exam(s) ]
F5-Networks [20 Certification Exam(s) ]
FCTC [2 Certification Exam(s) ]
Filemaker [9 Certification Exam(s) ]
Financial [36 Certification Exam(s) ]
Food [4 Certification Exam(s) ]
Fortinet [16 Certification Exam(s) ]
Foundry [6 Certification Exam(s) ]
FSMTB [1 Certification Exam(s) ]
Fujitsu [2 Certification Exam(s) ]
GAQM [9 Certification Exam(s) ]
Genesys [4 Certification Exam(s) ]
GIAC [15 Certification Exam(s) ]
Google [5 Certification Exam(s) ]
GuidanceSoftware [2 Certification Exam(s) ]
H3C [1 Certification Exam(s) ]
HDI [9 Certification Exam(s) ]
Healthcare [3 Certification Exam(s) ]
HIPAA [2 Certification Exam(s) ]
Hitachi [30 Certification Exam(s) ]
Hortonworks [4 Certification Exam(s) ]
Hospitality [2 Certification Exam(s) ]
HP [753 Certification Exam(s) ]
HR [4 Certification Exam(s) ]
HRCI [1 Certification Exam(s) ]
Huawei [31 Certification Exam(s) ]
Hyperion [10 Certification Exam(s) ]
IAAP [1 Certification Exam(s) ]
IAHCSMM [1 Certification Exam(s) ]
IBM [1535 Certification Exam(s) ]
IBQH [1 Certification Exam(s) ]
ICAI [1 Certification Exam(s) ]
ICDL [6 Certification Exam(s) ]
IEEE [1 Certification Exam(s) ]
IELTS [1 Certification Exam(s) ]
IFPUG [1 Certification Exam(s) ]
IIA [3 Certification Exam(s) ]
IIBA [2 Certification Exam(s) ]
IISFA [1 Certification Exam(s) ]
Intel [2 Certification Exam(s) ]
IQN [1 Certification Exam(s) ]
IRS [1 Certification Exam(s) ]
ISA [1 Certification Exam(s) ]
ISACA [4 Certification Exam(s) ]
ISC2 [6 Certification Exam(s) ]
ISEB [24 Certification Exam(s) ]
Isilon [4 Certification Exam(s) ]
ISM [6 Certification Exam(s) ]
iSQI [7 Certification Exam(s) ]
ITEC [1 Certification Exam(s) ]
Juniper [66 Certification Exam(s) ]
LEED [1 Certification Exam(s) ]
Legato [5 Certification Exam(s) ]
Liferay [1 Certification Exam(s) ]
Logical-Operations [1 Certification Exam(s) ]
Lotus [66 Certification Exam(s) ]
LPI [24 Certification Exam(s) ]
LSI [3 Certification Exam(s) ]
Magento [3 Certification Exam(s) ]
Maintenance [2 Certification Exam(s) ]
McAfee [9 Certification Exam(s) ]
McData [3 Certification Exam(s) ]
Medical [68 Certification Exam(s) ]
Microsoft [387 Certification Exam(s) ]
Mile2 [3 Certification Exam(s) ]
Military [1 Certification Exam(s) ]
Misc [1 Certification Exam(s) ]
Motorola [7 Certification Exam(s) ]
mySQL [4 Certification Exam(s) ]
NBSTSA [1 Certification Exam(s) ]
NCEES [2 Certification Exam(s) ]
NCIDQ [1 Certification Exam(s) ]
NCLEX [3 Certification Exam(s) ]
Network-General [12 Certification Exam(s) ]
NetworkAppliance [39 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [299 Certification Exam(s) ]
P&C [2 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [12 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [16 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [7 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real Estate [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
RedHat [8 Certification Exam(s) ]
RES [5 Certification Exam(s) ]
Riverbed [8 Certification Exam(s) ]
RSA [15 Certification Exam(s) ]
Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [4 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [136 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [7 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [63 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]





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