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Avaya Specialist - IP Office Implement & Support Elective
Download Full Version :
To use the Web campaigns in VoiceMail Pro, what must be installed on the server?
Internet Information Server 4.0
Microsoft SMTP Server
Avaya SMTP services
Avaya Web Manager
Which two steps must be taken in the IP Office and the VoiceMail Pro to set up a simple
conference bridge off of an Auto Attendant? (Choose two.)
Add the Short Code in Manager wi
th the feature of ConferenceAdd.
Add the Short Code in Manager with the feature of ConferenceMeetMe.
Set up a module in VoiceMail Pro; set the type for conference; input IP Office Short Code and
PIN (if applicable) into correct fields.
Add the Short Code in VoiceMail Pro with the menu; transfer action set to transfer to the IP
Office Short Code, and PIN if applicable.
Answer: B, D
What is the function of the IMS Administration tool?
It allows you to set the account used by the IMS Voice service.
It allows you to associate voicemail boxes to email addresses.
It allows you to set the account used by the IMS Gateway service.
It allows you to associate the Exchange Server to the VoiceMail Pro Server.
When using the Mobile Twinning feature, which two types of calls to an extension will be
twinned? (Choose two.)
Follow me calls
Calls directed to an extension using a Direct Inward Dial (Direct Dial Inward) number
Calls directed to a Line Appearance button
Internal or external calls that ring to the extension using a transfer
Answer: B, D
On which signaling protocol is Small Community Networking supported?
RIP v 2
Question: 126 29
You installed PhoneManager Pro at a customer's location. The application shows that it is logged
in with the PhoneManager Pro. However, the microphone and speaker are not active (grayed
out). Which two would resolve the problem? (Choose two.)
Having a valid IP Audio Enabled license
Installing the soundcard on the PC
Attaching external speakers and microphones
Setting the LAN connection for 100 MB, full duplex
Answer: A, B
A customer has a multiple site setup utilizing Small Community Networking. All remote sites are
currently running their own VoiceMail Pro PCs with
separate license server
s. The customer wants
to centralize the voicemail resource to the head office. Which license key/server is required?
One Feature Key and license at the main site
Feature Keys and license servers running at all sites
One server at the main site with Feature Keys on the remote sites
One Feature Key at the main site with license servers on the remote sites
A customer reports that they have used the VoiceMail Pro Client software to make changes to the
Auto Attendant. However, after making the change, callers report that the change to the Auto
Attendant has not taken place.
What are two reasons for this happening? (Choose two.)
The IP Office does not have a "Valid" VoiceMail Pro license.
The customer failed to "Save and Make Live" after the change.
The VoiceMail Pro client was set to "Offline" mode and the changes did not get loaded into
The VoiceMail Pro services need to be restarted for the changes to take affect.
Answer: B, C
What are two IMS limitations? (Choose two.)
Clients can only connect using TCP/IP.
IMS will not work on centralized voicemail.
IMS clients are limited by the license server.
IMS can only work with one Exchange Server.
Answer: A, D
You are using ScanSoft Text to Speech (TTS) and it is not functioning properly. What are two
reasons for this? (Choose two.)
The VM Pro TTS license is not loaded within Manager or is showing as invalid.
Under the Users Voicemail tab within
Manager Voicemail Email Reading is enabled.
B. The TTS engine is not showing under the Windows Control Panel Speech applet. 30
In the VoiceMail Pro call flow for the individual User the Speak Text option is not configured.
Answer: A, B
An IP Office is being networked to an Avaya Media Gateway Server using H.323 trunks with
QSIG. Which statement is true?
Only the G.723 codec is available.
Small Community Networking is supported.
Name and number presentation is supported.
Both systems must be on the same IP subnet.
Which two are commonly used when troubleshooting VoiceMail Pro problems? (Choose two.)
VoiceMail Pro call flows
IP Office configuration
Voicemail accounts folder
Voicemail TUI file
Answer: A, B
A customer added a new IP Phone to the network. Since then, everyone trying to call out rings to
this new extension. After inspection you discover an extension has been re-numbered to 9. Which
programming option needs to be changed to avoid this in the future?
Extension lock Enabled on IP Hardphone settings
Auto-Create Ext Enable should be turned off in Manager
Extension lock Enabled in 46xx.scr file in Manager directory
Auto-Create Ext Enable should be turned off in 46xx.scr file in Manager Directory
You have installed ContactStore for your 4.0 IP Office system and would like to test its
functionality. Which two settings do you need to verify when testing ContactStore? (Choose two.)
Verify that your Web browser security settings have permissions to download ActiveX controls.
Verify that your Internet Explorer is version 5.0 or higher.
Verify that ContactStore is loaded on Windows operating system that has a minimum of 1GB
Verify that the PC running the ContactStore
has network connectivity of 10Mbps or higher.
Answer: A, B
A customer wants a quick way of putting callers through to the mailbox for hunt group 245
SalesAdmin. They want to be able to put the caller on hold and just dial 123. Which Short Code
should be used to accomplish this?
Telephone Number "SalesAdmin"
Feature VoiceMailCollect 31
Telephone Number "#SalesAdmin"
Telephone Number 245
Telephone Number "SalesAdmin"
Answer: B 32
Avaya 132-S-916.2 Exam (Avaya Specialist - IP Office Implement & Support Elective) Detailed Information
Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
132-S-916.2 exam :: Article by ArticleForge132-S-916.2 Avaya expert - IP office put in force & help elective examination
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IP office Technical Tip
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Knowledgebase solution updated: 2/27/2014 Configuring an EdgeMarc for SIP trunking with an IP PBX This doc describes the steps necessary to configure an IP PBX at the back of the EdgeMarc which is pointing to
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BlackBerry mobile Voice device for SIP Gateways and the Avaya air of mystery Session manager edition: 5.three function and Technical Overview published: 2013-06-19 SWD-20130619135120555 Contents 1 Overview...four 2 features...5
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